IT Operations Specialist

High Liner Foods; Lunenburg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading food production company in Lunenburg, NS is seeking an IT Operations Specialist to provide operational support and ensure efficient IT service management. This role involves working closely with IT leadership and vendors, supporting infrastructure and applications, and troubleshooting various IT issues. Candidates should have over 5 years of IT support experience and a background in related fields. The position offers great benefits, including a competitive salary and flexible work options.

Benefits

Competitive Salary

Health, dental & vision coverage

Employee & Family assistance programs

Wellness Programs

Learning and mentorship opportunities

Qualifications

• 5+ years IT support experience required, preferably in a CPG organization.
• Basic network understanding and troubleshooting abilities.
• Self-starter who works well with people at all levels.

Responsibilities

• Provide exceptional technical support to internal and external customers.
• Support all aspects of end-user devices and applications.
• Liaise with third-party vendors to ensure timely resolution of incidents.

Skills

Technical acumen

Problem-solving skills

Communication skills

Attention to detail

Education

Undergraduate degree or college diploma in IT related fields

Tools

Microsoft Office 365

Active Directory

Oracle JDE

Job description

Overview

Reporting to the Manager, IT Operations, the IT Operations Specialist will work very closely with IT Leadership and third-party vendors to identify areas of continuous improvement in IT Service Management model to ensure quality, efficiency, productivity and agility goals of the department and the organization are achieved.

The IT Operations Specialist role is responsible for providing effective and efficient operational support of all third-party and internally managed IT infrastructure and applications used to support business processes across the enterprise. As an experienced and knowledgeable technician and IT support generalist, the IT Operations Specialist will receive incident and request escalations from Tier 1 Support Desk Analysts for ultimate issue resolution, documentation, and knowledge transfer to Tier 1 (where required).

This position is 3 days onsite at our Lunenburg, NS location

Responsibilities

• Provide exceptional technical support to internal and external customers
• Install and configure user PCs including setup of hardware and software
• Support Microsoft Office 365 products such as Teams, Exchange Online, SharePoint
• Active Directory support including user account and GPO management
• Network troubleshooting for both wired and wireless
• Support all aspects of end-user devices such as workstations, printing, mobile phones, and other needs for both back office and frontline Production/Manufacturing users
• Participate in project related work and ensure a proper transition for operational support
• Create and update infrastructure and application documentation/diagrams
• Operate in a tiered support model as Tier 2 Technical Support; receive handoffs from Tier 1, escalate to Tier 3 where required
• Support and Maintain IT applications; investigate and resolve IT application-related incidents; escalate and handoff to business partner where applicable
• Liaise with and manage relationships of third-party vendors and managed service providers to ensure IT Applications and Infrastructure related incidents and problems are resolved in a timely fashion
• Manage and provide input to vendor scorecards to ensure expectations are being met
• Evaluate and recommend products/applications/solutions that solve for commonly recurring issues or to gain efficiencies
• Use data analytics to identify and reduce repeat issues/requests through self-service, user education or system simplification
• Travel to other High Liner office/plant locations as required
• Participate in rotational after hours on-call
• After hours work required as part of regular recurring maintenance windows or break/fix routines
• Participate in a business-oriented culture and mindset driven by understanding the High Liner business and our internal customer’s needs and continual service improvement techniques
• Participate in IT change management practice and work within IT and the business to ensure good coordination of IT changes without impacting business processes or technology availability

Qualifications

• Undergraduate degree or college diploma in IT related fields
• 5+ years IT support experience required, preferably in a CPG organization
• Understanding of Microsoft server and desktop operating systems
• Experience with Microsoft Office 365, Teams, SharePoint and Active Directory
• Basic network understanding and troubleshooting abilities
• Experience with Oracle JDE would be an asset
• Exceptional technical acumen and troubleshooting skills, across a wide application, vendor, and technical landscape
• Superior analytical skills with strong problem-solving skills
• Demonstrated initiative, with strong attention to detail
• Good oral and written communication skills
• Self-starter who works well with people at all levels of the organization
• Ability to learn on the fly in a fast paced, dynamic environment

Benefits

Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

• Competitive Salary
• Health, dental & vision coverage
• Pay for performance incentives
• Employee & Family assistance programs
• Wellness Programs
• Retirement Planning
• Supplemental Parental Leaves
• Disability Support
• Family friendly Flex policies & Summer hours
• Volunteer hours
• Learning and mentorship opportunities
• Safety focused work environment

To learn more please visit our career page, LinkedIn, Indeed.

Current employees please note: this position is referral bonus eligible! See our policy for more details.

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