IT Manager

Insight Global; Winnipeg; On-site; CAD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking an IT Manager to lead day-to-day corporate IT operations with a hands-on approach. You will supervise an IT Specialist, manage high-availability infrastructure, and lead security, backup, and disaster recovery initiatives.

The role focuses on Microsoft enterprise technologies, vendor management, and incident response within a national corporate environment, ensuring stable operations across 30+ virtual servers for 150+ employees.

Qualifications

• 5–7+ years of progressive IT operations experience including supervisory role
• Deep hands-on expertise with Microsoft enterprise technologies (Azure AD, Entra ID, Intune, Exchange Online, Office 365, AD)
• Security operations background with threat monitoring and incident response
• Strong networking and virtualization experience (VMware/Hyper-V, ~30 VMs)
• Experience developing and executing IT disaster recovery plans
• Professional IT or security certifications (CISSP, CITM, ISP)

Responsibilities

• Oversee day-to-day corporate IT operations ensuring high availability and network reliability.
• Direct and mentor IT Specialist; triage and delegate support tickets.
• Lead digital security, threat monitoring, access control, and incident response.
• Hands-on management of Microsoft enterprise ecosystem (Azure AD, Entra ID, Intune, Exchange Online, SharePoint/Teams).
• Review and negotiate IT vendor contracts to prevent service disruptions.
• Verify and optimize data backups and disaster recovery plans.
• Perform root-cause analysis and remediation for outages.

Skills

IT leadership

Mentorship

Incident response

Threat monitoring

Vendor management

Disaster recovery

Root-cause analysis

Education

CISSP

CITM

ISP

Tools

Azure AD

Entra ID

Intune

Exchange Online

Office 365

SharePoint/Teams

Defender

VMware/Hyper-V

Job description

Job Description

Day to dayThe day-to-day focus is centered around full-cycle corporate IT operations and keeping systems running smoothly. This is a hands on IT Manager position with on experienced IT Specialist reporting into you. You will prioritize and resolve high-impact technical issues, assign incoming user tickets to the IT Specialist, and manage critical operational task flows. Key daily activities include managing and reviewing IT vendor contract renewals to prevent service disruptions, actively monitoring security systems for potential threats, ensuring backup systems function correctly, and maintaining corporate infrastructure stability.

Responsibilities

• IT Operations & Infrastructure: Oversee and maintain day-to-day corporate IT operations, ensuring high availability, system performance, and network infrastructure reliability across 30+ virtual servers supporting over 150 employees.
• Team Leadership & Mentorship: Direct, guide, and mentor a highly skilled, long-tenured IT Specialist; triage and delegate technical support tickets, setting service standards across the organization.
• Digital Security & Compliance: Act as the primary guardian of digital security (accounting for roughly 75% of focus), implementing security policies, maintaining threat monitoring (Microsoft Defender), managing access control, and leading incident response.
• Microsoft Enterprise Administration: Hands‑on management and administration of the Microsoft enterprise ecosystem, including Azure AD / Entra ID, Microsoft 365, Intune, Exchange Online, and SharePoint/Teams.
• Contract & Vendor Management: Review, negotiate, and maintain third‑party IT vendor and licensing contracts to guarantee zero expiration of critical business services.
• Disaster Recovery & Backups: Verify, manage, and optimize data backup systems; draft, update, and maintain comprehensive IT disaster recovery plans.
• Issue Remediation & Escalations: Perform root‑cause analysis and execute remediation plans for both routine operational issues and major systemic outages.

Skills and Requirements

• Experience Level: 5 to 7+ years of progressive IT operations experience, including 1 to 3+ years in a supervisory or team leadership role.
• Technical Ecosystem: Deep hands‑on expertise with Microsoft enterprise technologies, including Azure Cloud, Entra ID (Azure AD), Intune, Exchange Online, Office 365, and Active Directory.
• Security Operations: Strong background in corporate security environments, including threat monitoring, endpoint protection (Defender), access management, and incident response.
• Infrastructure & Virtualization: Strong background in networking, back‑office infrastructure management, and managing virtualized server environments (VMware / Hyper‑V; ~30 virtual servers).
• Leadership Capabilities: Demonstrated experience leading, managing, and delegating work to technical personnel with high technical aptitude.
• Experience developing, organizing, and executing comprehensive IT Disaster Recovery plans.
• Recognized professional IT or security certifications, such as CISSP, CITM, or I.S.P.
• Prior experience working within a national corporate environment with remote and branch office infrastructure.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].