IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365)

Pathway Communications; Markham; On-site; CAD 21,000 - 30,000; Part time

Job summary

Pathway Communications is seeking an IT Intern to learn hands-on IT operations in a security-conscious environment. You will support Microsoft 365, Azure, and Active Directory, assist with user onboarding and offboarding, and help with RBAC-based access management, troubleshooting, and documentation.

Working with our Engineering team, you’ll gain practical exposure to real-world IT operations, including basic cloud administration, patching, and monitoring tasks, while developing your technical,

Qualifications

• Currently enrolled in IT/Computer Science/Engineering (or recent graduate).
• Available for the internship term with a reliable schedule.
• Familiarity with Microsoft 365 and core concepts.
• Basic understanding of Active Directory and group-based access.
• Basic understanding of RBAC and least privilege.
• Comfort with Windows OS fundamentals and troubleshooting.
• Strong communication, note-taking, and willingness to learn.

Responsibilities

• Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics).
• Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks).
• Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets).
• Perform access provisioning using RBAC (least privilege, role assignments, group-based access).
• Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned).
• Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN—depending on environment).
• Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles).
• Assist with patching/maintenance tasks and basic monitoring checks

Skills

Microsoft 365

Active Directory

RBAC

Windows OS

Communication

Education

IT/CS/Engineering student

Tools

Azure

PowerShell

Job description

IT Intern

Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)

Term: Internship (Co-op) - 3 - 6 months (extendable)

Company

Pathway Communications

Summary

Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands‑on experience, and build a career in IT.

Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC‑based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real‑world IT operations while helping you develop your technical, security, and problem‑solving.

Key Responsibilities

• Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
• Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
• Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
• Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
• Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
• Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN—depending on environment)
• Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
• Assist with patching/maintenance tasks and basic monitoring checks

Required Skills (Must Have)

• Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
• Basic understanding of Active Directory and group-based access
• Basic understanding of RBAC and least privilege
• Comfort with Windows OS fundamentals and troubleshooting
• Strong communication, note-taking, and willingness to learn

Nice to Have

• Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
• Familiarity with PowerShell (basic commands, user management)
• Understanding of security basics: MFA, Conditional Access concepts, password policies
• Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
• Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent

What You’ll Learn

• Real‑world administration of Azure + Microsoft 365 + AD
• Operational processes: ticket handling, change management, documentation
• Security best practices around access control and identity

Qualifications

• Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
• Available for the internship term with a reliable schedule