IT Infrastructure Technician

F12.net; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

F12.net in Vancouver, BC is seeking an IT Infrastructure Technician to provide hands-on technical assistance, perform preliminary installs, moves, adds and changes, and deploy network hardware and PCs.

You will support the IT project lifecycle, coordinate with vendors, maintain accurate documentation using IT Glue and ConnectWise, and deliver reliable service to clients onsite, with travel to client locations as required.

Qualifications

• Minimum 1-year IT help desk/support experience.
• Strong client-facing communication and problem-solving skills.
• Ability to mentor and support team members.
• Willingness to travel and visit client locations; valid driver's license required.

Responsibilities

• Utilizing your technical knowledge in servers and networking, you image and deploy PC’s to match quotes and Client expectations
• Ensure warranties are applied, and that applications are properly licensed and transferred when applicable
• Coordinate with 3rd party vendors to resolve hardware or application issues as needed
• Maintain accurate timesheets and documentation using IT Glue and ConnectWise per schedule
• Provide open communication to escalate out-of-scope issues to Senior resources and assist onsite with issue resolution

Skills

IT help desk

Client communication

Mentoring

Time management

Education

CompTIA A+ or equivalent

Tools

IT Glue

ConnectWise

Job description

The Position:

Reporting to the Manager, Service Delivery, the IT Infrastructure Technician is responsible for providing technical assistance and support while executing preliminary installs, moves, adds, and changes by following documented processes. Knowing how to deploy network hardware and PCs using standard configuration, the IT Infrastructure Technician will carry out the “hands and feet work” during add changes and removals for new equipment and swap-outs for existing desktops servers. Working diligently throughout the IT project lifecycle process, you will be an active member in ensuring client expectations are exceeded.

Responsibilities:

• Utilizing your technical knowledge in servers and networking, you image and deploy PC’s to match quotes and Client expectations
• Highly attentive to detail, you ensure warranties are applied, and that applications are properly licensed and transferred when applicable
• Knowledgeable in the process and timelines for contacting 3rd party vendors, you actively work with them as necessary to resolve application or hardware issues
• Maintaining accurate timesheets and documentation, you will utilize F12’s tools, such as IT Glue and ConnectWise, to analyze, track, and solve issues while following the schedule set out by your Project Coordinator
• Valuing a good rapport with clients and your team members, you provide open communication to elevate out of scope issues to Senior resources and are courteous when you run into an issue while onsite
  

Requirements:

• Thriving in a fast‑paced environment, you maintain meticulous in your work despite pressure and tight deadlines
• Friendly, professional, and positive when approaching challenges, you actively listen to client concerns and leverage your resources to find the right solutions

• An excellent resource pertaining to F12 services and hardware, you help answer client and vendor questions
• A valued team member, you continuously help coach and support others on your team while actively finding resources to learn more advanced concepts (Ex: Firewalls)
• Minimum 1-year IT help desk/support experience
• CompTIA and/or A+ certification are assets but not required
• Willing to travel and regularly visit client locations
• A valid 5 class driver’s license is required