IT Infrastructure & Operations Analyst

Gore Mutual Insurance; Cambridge; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Gore Mutual Insurance is seeking an IT Infrastructure & Operation Analyst to enhance its digital transformation journey. This role focuses on managing Azure and on-premise infrastructure, supporting security vulnerabilities, and ensuring effective disaster recovery solutions. The ideal candidate will possess a community college degree in Computer Engineering or a related field, with at least 2 years of experience in Azure administration and troubleshooting.

Qualifications

• 2+ years of hands-on experience in Azure Cloud platform implementation and administration.
• Experience with troubleshooting Azure, O365 and VMware.
• Experience in Jira/Confluence preferred.

Responsibilities

• Manage and maintain Azure Cloud VM Infrastructure and on-premise infrastructure.
• Implement Disaster Recovery and Backup solutions.
• Support security vulnerability management for Azure and O365.

Skills

Troubleshooting Azure

System Administration

Cloud Infrastructure Management

User Support

Education

Community college degree in Computer Engineering, Networking or Infrastructure

Tools

Jira

Confluence

O365

Azure

VMware

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

The IT Infrastructure & Operation Analyst will act as a liaison between development, infrastructure, QA, SA, DBA and Production support. The Infrastructure & Operations Analyst will be responsible for infrastructure related activities that includes server builds, software installs and configuration, OS currency and vulnerability remediations and environment setup. The role will be responsible for provisioning and configuration of new infrastructure request for the multiple applications as well as troubleshooting the issues related to application setup and deployment configurations. The role will work closely with multiple application stakeholders and perform investigations and troubleshooting to achieve results. The role will primarily be managing and administration of company’s Azure Cloud Infrastructure, Azure O365 Application Support, on-premise applications, on-premise compute and storage infrastructure

What will you do?

Manage and Maintain Azure Cloud VM Infrastructure and on-premise infrastructure

• As we move to a more modern digital age in Azure, you will be responsible for day to day system administration and troubleshooting our Azure cloud infrastructure. You will also be key in the modernization and migration of existing on prem systems and service to the cloud. You will work closely with our cloud engineers to build and maintain this new architecture.
• Troubleshoot Azure performance and configuration related issues
• Experience with on-premise infrastructure setup and support including compute and storage and other datacenter hardware support ·Work with Cloud team to implement next generation Azure infrastructure requirements

Manage and maintain Azure, O365 and On-premise Security Vulnerabilities

• Maintaining our security posture here is critical, as such you will maintain the systems responsible for end-user device patch management. With over 750 devices a monthly cadence of patching and application vulnerability remediation will need to be managed and implemented in a timely manner to meet SLA defined by our security team.
• Maintain MDM and Patching solutions
• Work with patching and security team to keep patching methodologies up to date and with end-users to resolve patching issues

Support implement and testing of Backup and DR solutions

• Disaster Recovery, Backup and Restoration activities. You will provide backup support for our DR monthly testing. You will also provide backup for our backup and restore administrator here at Gore.
• Work with DR SME to configure and maintain cloud backup and DR solutions
• Perform yearly DR testing

Manage and maintain Azure, On-premise and O365 authentication infrastructure

• Active Directory: You will act as a key resource for the maintenance and support of the Active Directory infrastructure. You will work closely with the Security team to implement security policies and maintain the existing infrastructure in alignment with best practices.
• Proficient in O365, Exchange, Teams, SharePoint and Power Bi configuration and administration
• Hands on experience with O365 user licensing and configuration
• Proficient with Azure AD Connect, Azure AD, On-Premise Active directory and federated server configuration
• You will be available for after hour support as key system can not be upgraded / changed during core business hours. You will also be available for emergencies and support as needed.
• Participate in an On-Call rotation and be available for out of office hours support as needed

What will you need to succeed?

• Community college degree in Computer Engineering, Networking or Infrastructure.
• 2+ years of hands-on experience in Azure Cloud platform implementation and administration
• 2+ years of extensive experience with troubleshooting Azure, O365 and VMware
• 2+ years of inter product configuration for on-premise and cloud networking and authentication
• 2+ years of experience in Jira/Confluence preferred
• Experience with troubleshooting Exchange Online, SharePoint, Teams and PowerBI issues
• Azure and O365 certification and an asset

#LI-Hybrid

#IndHP

Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.

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