IT Infrastructure Manager

Natures Path Foods; Richmond; On-site; CAD 110,000 - 140,000; Full time

Job summary

A leading company in the organic food industry is seeking a Manager for IT Infrastructure at their Richmond, BC headquarters. This hybrid role requires overseeing IT operations, optimizing cloud services, and implementing cybersecurity measures. Ideal candidates should possess a Bachelor's degree in a related field and at least 7+ years of relevant experience, along with strong leadership skills and a focus on service quality.

Qualifications

• 7+ years in IT infrastructure management focusing on cloud and on-premise services.
• Relevant certifications like CompTIA Security+ and Azure Administrator Associate are essential.
• Experience in leading disaster recovery and helpdesk operations.

Responsibilities

• Design and maintain IT infrastructure for high availability and security.
• Manage cloud services and supervise helpdesk teams for technical issue resolution.
• Develop strategies aligning IT infrastructure with organizational goals.

Skills

Cloud Services

Cybersecurity

Team Leadership

Problem Solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Azure

M365

Networking Equipment

On-premise Servers

Job description

• Design, implement, and maintain IT infrastructure to ensure high availability and reliability.
• Oversee and optimize on-premise servers, networking equipment, and data storage solutions across multiple locations in Canada and the US.
• Manage cloud services, including Azure and M365, ensuring integration and performance align with business needs.
• Supervise the helpdesk team to ensure timely and effective resolution of technical issues.
• Develop and implement helpdesk policies and procedures to enhance service quality and efficiency.
• Implement and maintain cybersecurity measures to protect the organization’s data and infrastructure.
• Conduct regular security assessments and audits to identify and address vulnerabilities.
• Manage building security systems and vendors, including cameras, building access, and alarm systems.
• Lead, mentor, and develop the IT infrastructure team, fostering a collaborative and service-oriented environment.
• Manage budgets, procurement, and vendor relationships related to IT infrastructure.
• Develop and execute long-term strategies for IT infrastructure to support organizational goals.
• Stay current with emerging technologies and industry trends to recommend improvements and innovations.

Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience (7+ years) in IT infrastructure management, with a focus on cloud services, on-premise servers, and cybersecurity.
• Strong understanding of Azure, M365, networking, and server management.
• Demonstrated experience in managing helpdesk operations and team leadership.
• In-depth knowledge of cybersecurity principles and practices.
• Relevant certifications such as CompTIA Security+ and Microsoft Certified : Azure Administrator Associate
• Experience leading disaster recovery and business continuity planning & tabletop exercises.

Preferred Skills :

• Advanced certification such as Microsoft Certified : Azure Solutions Architect Expert or Certified Information Systems Security Professional (CISSP).
• Experience with ITIL or other IT service management frameworks.
• Strong analytical and problem-solving skills, with the ability to manage complex projects.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to manage multiple priorities, leading both internal and external technical resources.

This is a hybrid role based out of our HQ in Richmond, BC. Depending on experience, we're offering a salary between $110,000 - $140,000 with a 15% bonus.

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Manager It Infrastructure • Richmond, BC VXW, CA