IT Helpdesk Technician

Colliers Project Leaders | Canada; Ottawa; On-site; CAD 28,000 - 41,000; Full time

Job summary

Colliers Project Leaders in Ottawa is seeking an IT Helpdesk Technician for a 12‑month contract to join our IT Team. The role focuses on first line IT support, PC administration, and collaboration with System, Network and Application Administrators to deploy new technology.

The successful candidate will provide remote and in‑person support for employees across Canada, manage tickets, and assist with hardware and software installations. Strong communication and AD/Exchange exposure are valued.

Qualifications

• A degree, diploma or post‑graduate certificate in the information technology or computer sciences field
• 1–2 years of experience providing technical support in a corporate environment
• Experience with PC imaging, setup, and maintenance
• Experience with Windows networks, TCP/IP and WiFi
• Strong verbal and written communication skills

Responsibilities

• Provide first line IT support for users across Canada
• Create and manage tickets in the SysAid HelpDesk system
• Complete laptop setup and maintenance including hardware and software
• Maintain hardware inventory and plan replacements/upgrades
• Manage Active Directory user accounts and access control
• Assist in deploying new technology with IT teams

Skills

Remote support

Windows 10

MS Office

SharePoint

Communication

Prioritization

Education

Degree in IT or related field

Tools

Active Directory

Exchange 2010

Job description

Overview

Colliers Project Leaders is a team committed to projects that make a difference in communities and for the people who live there.

Overview

Colliers Project Leaders is a team committed to projects that make a difference in communities and for the people who live there.

We deliver capital project solutions that strengthen the built environment, partnering with our clients to bring critical infrastructure and complex building projects to life.

We’ve led over 20,000+ projects that:

• Make cities more livable
• Enhance workplaces
• Create spaces people want to return to
• Improve patient care
• Deliver clean drinking water
• Build a sustainable future

And so much more.

This is where you come in. We’re looking for people to join our team who are passionate about creating more sustainable, resilient and inclusive communities.

If this kind of work resonates with you, you’re in the right place.

Your role

We're looking for an IT Helpdesk Technician to join our IT Team in Ottawa. This will be a 12 month contract role.

The successful candidate will join our corporate infrastructure technology team in enabling the growth and successful operation of the company. The core responsibility of the role will include remote and in‑person, first line IT technical support and PC administration in support of Colliers Project Leader employees, with escalation of more complex issues to System, Network and Application Administrators. In addition to providing troubleshooting and issue resolution, this individual will also join IT Department project teams to deploy new technology, systems and processes to support employees and the organization as a whole.

Responsibilities

• Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
• Create, monitor, and update tickets in the SysAid HelpDesk ticketing system
• Complete laptop setup and maintenance including hardware and software installations
• Maintain a hardware inventory and identify items due for replacement or upgrade
• Create and manage Active Directory user accounts and assign access control based on company policies
• Process change requests, change orders and other contract or IT related administrative documents
• Work with System, Network and Application administrators to deploy and support new technology to company workers

Qualifications

• A degree, diploma or post‑graduate certificate in the information technology or computer sciences field
• 1 to 2 years of experience in providing technical support in a corporate business environment
• Self‑motivation and accountability for delivering on a range of responsibilities and commitments
• In depth experience in the building, imaging, configuration and support of PC’s and laptops
• Experience providing remote user support, using remote access software and other technologies
• Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
• Experience supporting PC’s in TCP/IP networks and WiFi wireless networks
• Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
• Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
• Strong verbal and written communication skills
• The ability to manage and prioritize competing priorities in a busy environment
• Bilingualism in French and English is considered an asset, but not required
• Proficiency in presenting ideas in user‑friendly language to non‑technical staff and end users
• A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors

Expected Compensation

$25/hour

Base pay ranges are determined by role, level, and location and reflects the minimum and maximum target for new hire base salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Annual bonus opportunities are in addition to base salary.

This posting is for an existing vacancy.

Artificial Intelligence (AI) Use

We may use technology tools to assist in screening applications for keywords or qualifications. However, final selection decisions are made by our hiring team through human review and interviews.

Don’t have every single qualification?

We know that some people are less likely to apply for a job unless they are a perfect match. At Colliers Project Leaders, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you may be just the right candidate.

What You Can Expect

• An opportunity to truly impact our communities
• A flexible work environment
• A comprehensive onboarding experience
• Significant professional development, training, and a mentorship program
• A paid volunteer day
• An environment where people feel welcome, heard and included, regardless of their differences
• And much more!

Join our team of difference-makers and help shape the growth of dynamic communities.

Disclaimer

Colliers Project Leaders is part of Colliers (NASDAQ, TSX: CIGI), a leading diversified professional services and investment management company, with more than 17,000 professional operating in 63 countries.

Colliers Project Leaders has suspended our COVID-19 vaccination requirement. In circumstances where our clients have a different COVID-19 vaccination policy, the Clients’ requirements will supersede.

Colliers Project Leaders is an equal opportunity employer and celebrates diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability‑related accommodation to participate in the recruitment process, please advise the assigned Talent Acquisition Business Partner.

Colliers Project Leaders standard recruitment process requires applicants to be subjected to formal background and reference checks prior to their hiring.