IT Helpdesk Support Specialist

Vancouver Convention Center; Vancouver; Hybrid; CAD 57,000 - 71,000; Full time

Benefits offered by this job

Hybrid model (For eligible positions)

Competitive salary

Excellent benefits and government-pens

Interesting projects

Supportive team

Career growth

Job summary

PavCo is seeking an energetic IT Support Technician to join the Shared Services IT Team at two premier Vancouver venues. You will handle Tier 1 and 2 service desk requests, manage AD/M365 accounts, imaging, and security events while supporting exhibitors and staff.

The role offers a hybrid model, competitive salary, excellent benefits, and career growth opportunities with PavCo’s venues.

Qualifications

• Degree or equivalent in computer networking, CS, or related field.
• Industry certifications like A+ and Cisco networking are preferred.
• Experience with Microsoft 365, Azure AD, and Windows environments.

Responsibilities

• Manage Active Directory and M365 account creation and access.
• Maintain imaging and patching services for the department.
• Analyze Microsoft Defender security events and perform root-cause analysis.

Skills

A+ Certification

Cisco networking

Microsoft 365

Azure Active Directory

Windows 11

iOS

Android

SolarWinds

Meraki

Education

Polytechnic Degree in computer networking / business systems

4-year University Degree in Computer Science/Engineering

Tools

Momentus (EBMS)

Microsoft M365

Exchange Online

Azure

Windows 11

iOS

Android

Solarwinds

Meraki

Job description

At BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

PavCo is the owner and operator of two of Canada’s premier venues for events, BC Place Stadium and the Vancouver Convention Centre.

We are currently searching for an energetic and innovative IT Support Technician to join our Shared Services IT Team. This role will problem solve and fix issues related to a wide range of technologies between our venues.

You are a skilled technical support specialist who enjoys problem solving and working for a progressive and supportive organization. This role handles Tier 1 and Tier 2 service desk requests and works closely with the Service Desk Team Lead, Systems and Security Administrator. You use your time efficiently and react well when under pressure. You are adaptable, professional and motivated, especially when assisting our team members, clients and exhibitors at the venues.

This is a great opportunity to expand your technical skills and to work at two of BC’s world-class venues, the Vancouver Convention Centre and BC Place Stadium.

WHAT YOU WILL DO:

• Manage Active Directory and Microsoft M365 account creation and access to services.
• Maintain workstation imaging services and software patching services for the department.
• Analysis of Microsoft Defender security events and root cause analysis.
• Assist with maintenance, monitoring, and management of 200+ Cisco / Meraki fiber linked switches.
• Commission, test, and troubleshoot phone and internet service orders for clients and exhibitors.
• Provide first-line troubleshooting and end-user technical support for all software and hardware issues.
• Utilize service desk software to log, prioritize, and manage all problems to resolution.
• Assist in developing and maintaining written instructional materials and documentation to facilitate IT or user operations.
• Load, configure, and test hardware and software installations as well as upgrades for users.
• Manage and maintain imaging and application distribution system.
• Respond to inventory change requests by physically moving, adding, or changing technology.
• Participate in project initiatives – large scale technology replacement, rollout or decommission.
• Provide technical event support outside of regular business hours.
• Monitor and maintain a clean and well-organized IT environment including desk/workspace, server, and equipment rooms.
• Inside cable plant support – inventory, documentation, labeling, and organization of data rack wiring.
• Asset inventory – gather and maintain detailed hardware and software inventory information.

• This description reflects assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

WHAT YOU WILL BRING:

• Polytechnic Degree in computer networking / business systems preferred or completion of a 4-year University Degree in Computer Science, Computer Engineering or related area of study
• A + and Cisco networking experience
• Sound working knowledge of a wide variety of standard software applications including Momentus (EBMS), Microsoft M365, Exchange Online, MS Azure, Windows 11, iOS, and Android operating systems etc.
• Familiarity working with the following systems:
• Azure Active Directory (multiple domain environment).
• IT hardware – typical mobile handheld devices, desktops, laptops, printers and copiers.
• Rack hardware – servers, UPS’s, switches, firewalls and routers.
• Microsoft M365
• Deployment and management – images, applications, patches, and anti-virus updates, Networking (LAN), VLAN assignments, cable patching and VOIP phone management, VPN, Firewall,
• WLAN systems – enterprise level AP’s, etc.
• Basic understanding of network monitoring tools including Solarwinds and Meraki.
• You have the ability to explain complex technical information to end users.

The salary range for this position is $57,000 - $71,000

• Offers will be in line with PavCo’s internal pay equity and qualified candidate’s experience and education.
• Salary discussion and overall compensation package will be presented during initial phone interviews.

WHAT WE OFFER:

• Hybrid model (For eligible positions)
• Competitive salary
• Excellent benefits and a strong government pension plan
• Interesting projects
• Supportive team
• Career growth

We Appreciate Your Interest in PavCo and This Position

At PavCo, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our talent acquisition team will contact you.

*PavCo does not use artificial intelligence to screen or assess applications, all résumés are reviewed by a member of the Talent Acquisition team*