IT Helpdesk Level 3

Stewart Title; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

A leading provider of title insurance is seeking an IT Helpdesk Level 3 Technician for their International Helpdesk Department. This hybrid role involves providing technical support for various devices and services to internal staff across multiple countries. The position requires excellent communication skills, troubleshooting abilities, and familiarity with cloud services and networking infrastructure. The successful candidate will work in a dynamic environment, ensuring customer satisfaction through timely resolutions.

Qualifications

• Excellent verbal and written communication skills.
• Understanding of LAN/WAN networking infrastructure.

Responsibilities

• Providing first and second line technical support.
• Responding to a high volume of tickets and calls.
• Analyzing and interpreting inquiries.

Skills

Communication

Troubleshooting

Teamwork

Cybersecurity

Education

MS-900 certification

Tools

Microsoft Cloud

Apple OS

VMWare

Cisco VPN

MS365

Windows 11

Active Directory

Job description

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise, and innovative solutions to help close their real estate transactions with peace of mind.

Job Description

Job Summary

An IT Helpdesk Level 3 Technician in our International Helpdesk Department is responsible for providing first and second line technical support for computers, phones, printers, mobile devices, cloud services, and networks to internal staff and occasionally field representatives at remote offices across Canada, Australia, and the UK.

This is a 1-year contract and hybrid role, requiring 1-2 days per week in-person at 200 Bay Street in Toronto.

Job Responsibilities

• Providing first and second line technical support for computers, phones, printers, mobile devices, cloud services, and networks to internal staff and occasionally field representatives across Canada, Australia, and the UK.
• Responding to a high volume of tickets and calls, ensuring customer satisfaction through timely resolutions.
• Answering and logging calls within established guidelines.
• Analyzing and interpreting inquiries, providing information, advice, instructions, and assisting in problem resolution.
• Escalating calls within defined parameters.
• Shift work is required.
• Performing other duties as required or assigned.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Cloud (MS-900 certification is an asset), Apple OS, VMWare, printers, and telephony.
• Understanding of LAN/WAN networking infrastructure and working knowledge of Cisco VPN.
• Familiarity with MS365 and Windows 11.
• Experience with Active Directory.
• Troubleshooting skills to identify and resolve problems.
• Knowledge of cybersecurity best practices.
• Ability to work in a team environment and independently, including shifts across different time zones.
• Ability to complete tasks efficiently and effectively.
• Technical certifications and equivalent experience are assets but not mandatory.

Salary Range

USD 60,000 to 65,000 annually. Salaries depend on experience, education, skills, and other factors.

Stewart Title is committed to accommodating persons with disabilities. If you require accommodations during the application process, please contact us via:

• Email: [e-mail]
• Telephone: [phone] (ask for a Human Resources representative)
• Mail: 200 Bay Street, North Tower, Suite 2600, Toronto, ON M5J 2J2
• Fax: [phone]

Privacy

Your privacy is important. We define Personal Information as any data relating to an individual, including name, photo, email, bank details, or social media posts. We collect, store, use, and disclose Personal Information solely for legitimate employment, legal, and business purposes. For more information on how we handle your data, contact our Human Resources department.