IT Helpdesk Level 3

Stewart Information Services Corp.; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

Stewart Information Services Corp. is seeking an IT Helpdesk Level 3 Technician for a hybrid role in their International Helpdesk Department. You'll provide technical support for various devices and services across multiple geographical locations. This 1-year contract emphasizes communication skills and proficiency in key technologies, offering a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Excellent verbal and written communication skills required.
• Ability to troubleshoot and resolve issues effectively.
• Understanding of LAN/WAN infrastructure preferred.

Responsibilities

• Provide first and second line technical support across Canada, Australia, and the UK.
• Respond to a high volume of tickets ensuring customer satisfaction.
• Analyze inquiries to provide effective information or assistance.

Skills

Communication

Troubleshooting

Knowledge of cybersecurity best practices

Education

MS-900 certification

Technical certifications

Tools

Microsoft Cloud

Apple OS

VMWare

MS365

Windows 11

Cisco VPN

Active Directory

Job description

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise, and innovative solutions to help close their real estate transactions with peace of mind.

Job Description

Job Summary

An IT Helpdesk Level 3 Technician in our International Helpdesk Department is responsible for providing first and second line technical support for computers, phones, printers, mobile devices, cloud services, and networks to internal staff and occasionally field representatives at remote offices across Canada, Australia, and the UK.

This is a 1-year contract and hybrid role, with 1-2 days per week expected in person at 200 Bay Street in Toronto.

Job Responsibilities

• Providing first and second line technical support for computers, phones, printers, mobile devices, cloud services, and networks to internal staff and remote field representatives across Canada, Australia, and the UK.
• Responding to a high volume of tickets and calls, ensuring customer satisfaction with timely resolutions.
• Answering and logging calls within established guidelines.
• Analyzing and interpreting inquiries, providing information, advice, or instructions, and assisting in problem resolution.
• Escalating calls within defined parameters.
• Working in shifts is required.
• Performing other duties as required or assigned.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Cloud (MS-900 certification is an asset), Apple OS, VMWare, printers, and telephony.
• Understanding of LAN / WAN infrastructure and working knowledge of Cisco VPN.
• Working knowledge of MS365 and Windows 11.
• Experience with Active Directory.
• Troubleshooting skills to determine and resolve issues.
• Knowledge of cybersecurity best practices.
• Ability to work independently and in a team, including shifts across different time zones.
• Ability to complete tasks quickly and effectively.
• Technical certifications and equivalent experience are assets but not required.

Salary Range

60,000 to 65,000 annually. Salaries depend on experience, education, skills, and other factors.

Additional Information

Stewart Title is committed to accommodating persons with disabilities during the application process. Contact us via email, phone, mail, or fax for accommodations.

Privacy is important to us. We collect, store, and use personal information for legitimate employment, legal, and business purposes, in accordance with our policies.

About Us

Stewart aims to be the premier title services company, offering personalized, industry-leading solutions for real estate transactions worldwide. We are dedicated to fostering an inclusive workplace, serving our communities sustainably, and providing transparency and respect in all our business practices.