IT Field Technician

Insight Global (United States); Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

Insight Global in Richmond, BC is seeking an IT Field Services Engineer to join a leading Pulp and Paper manufacturing company. This on-site role provides expert IT support across departments, aligning with corporate objectives and local needs.

As the sole on-site IT lead, you will deliver hands-on desk support, coordinate with the corporate IT team, and drive IT initiatives to ensure reliable networks, systems, and Windows 11 migration tasks are completed efficiently.

Qualifications

• 2-3 years of hands-on IT field tech experience.
• Experience with Networking and Cisco Switching.
• Desk-side/onsite support experience.
• Excellent communication skills essential.
• Experience in a manufacturing setting preferred.
• Hands-on experience with Windows 11 migration.

Responsibilities

• Provide on-site IT support across assigned departments and facilities.
• Act as the liaison between corporate IT and the Mill to align IT initiatives with local objectives.
• Deliver expert recommendations and resolve IT-related issues on-site.

Skills

2-3 years IT field tech

Networking / Network support

Cisco Switching

Desk side support

Communication skills

Manufacturing environment

Windows 11 migration

Job description

Job Description

Insight Global is seeking an IT Field Services Engineer to join a leading manufacturing company in the Pulp and Paper industry. This position is based in Richmond, British Columbia and On site 5 days a week.The primary purpose of this role is to provide expert recommendations and support for IT services and systems across assigned departments and/or facilities, aligning with both corporate and local business objectives. You will deliver on-site technical assistance and resolve IT-related issues.As the sole IT lead on-site, you will serve as the key liaison between the corporate IT team and the Mill, ensuring seamless communication and effective implementation of IT initiatives.

Skills and Requirements

• 2-3 years within IT field tech space
• Experience with Networking/ Network support Cisco Switching
• Hands on desk support experience
• Great communication skill
• Experience within a manufacturing setting
• Hands on experience with Windows 11 Migration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].