IT Customer Support II

Alberta Health Services; Edmonton; On-site; CAD 47,000 - 57,000; Full time

Job summary

Alberta Health Services is seeking an IT Customer Support II Deskside Analyst to deliver advanced technical support for computing devices, printers, peripherals and mobility solutions across AHS. This is primarily an onsite role at the Cross Cancer Institute, with remote escalation as needed.

The role requires completion of a computer support certificate, 3–5 years of desktop experience (preferably in healthcare), strong knowledge of Windows and Microsoft Office, and excellent customer service.

Qualifications

• Completion of certificate in Computer Support or equivalent.
• Three to five years' experience in the implementation, operation, repair and maintenance of desktop equipment and peripherals.
• Strong knowledge of PC software, including Microsoft Office and Windows 10/11.

Responsibilities

• Provide advanced technical support to a variety of users across AHS.
• Assist with desktops, printers, peripherals and mobility devices hands-on onsite.
• Escalate complex issues when necessary and document resolutions.

Skills

Time management

Multi-tasking

Customer service

Communication skills

Problem-solving

Conflict resolution

Education

Certificate in Computer Support or equivalent

Tools

Windows 10/11

Microsoft Office Suite

A+ Certification

Job description

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. Successful candidate's work site may change as needed. The Customer Support II can often represent an escalation point from the Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escal… The position may participate in activities related to implementing the solution, as assigned by managers or senior staff.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: Technology Client Support Services
• Primary Location: Cross Cancer Institute
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 26-OCT-2026
• Temporary End Date: 28-MAY-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Provided

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: Technology Client Support Services
• Primary Location: Cross Cancer Institute
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 26-OCT-2026
• Temporary End Date: 28-MAY-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On call
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution or related job experience is required. Three to five years' experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential as well as superior problem-solving and conflict resolution skills. Class 5 driver's license or non GDL. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field.

Preferred Qualifications:

As Required.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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