IT & Customer Care Specialist

Hornetsecurity; Montreal; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join a leading email security provider as a Customer Onboarding Specialist in Montreal. This full-time role involves supporting sales, ensuring customer onboarding success, and presenting services. Ideal candidates are bilingual in French and English with IT backgrounds.

Benefits

Home-office option

Flexible working hours

Attractive, performance-related compensation

Additional sick leave and public holidays

Temporary employee exchange program

Qualifications

• Professional experience in IT systems administration/support/help desk/onboarding.
• Preferably in IT security or SaaS environments.

Responsibilities

• Supporting sales team in customer projects.
• Ensuring successful onboarding process for customers.
• Holding presentations about Hornetsecurity Services.

Skills

Communication

Presentation

Bilingual (French and English)

Education

IT education

Relevant industry certifications

Job description

Are you passionate about communicating and teaching technical knowledge to customers? We are looking for a motivated Customer Onboarding Specialist (Bilingual French and English) to join our team in Canada and help us become the leading email security provider in the region. This is a full-time, permanent position based in Montréal, QC. We are looking to fill it as soon as possible.

Responsibilities include:

1. Supporting our sales team in customer projects.
2. Ensuring a successful onboarding process of our services for customers.
3. Assisting with configuration steps of our services.
4. Holding presentations about Hornetsecurity Services.
5. Participating in technical aspects of tenders.
6. Assisting support staff with complex issues.

Qualifications:

• An IT education and/or relevant industry certifications such as vendor qualifications.
• Professional experience in IT systems administration/support/help desk/onboarding/presales or IT solutions consulting, preferably in IT security or SaaS environments.
• Ability to convincingly present Hornetsecurity Services to customers in web meetings and presentations.
• Fully bilingual in French and English.

What we offer:

• Proactive work approach and preference to complete tasks promptly.
• Enjoyment of working in an international, fast-paced environment.
• Space for innovation and independent action in a fast-growing company.
• Home-office option and flexible working hours.
• Attractive, performance-related compensation.
• Additional sick leave and public holidays.
• Temporary employee exchange program allowing work at global office locations.