IT Coordinator

Mnp; Abbotsford; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

4 paid personal days

Group pension plan with 4% matching

Flexible benefits

MNP University

Dress For Your Day

Job summary

MNP is seeking an IT Coordinator to provide deskside and remote support across Canada, ensuring smooth IT operations for colleagues and partners. You will help deploy and configure core tax and accounting applications, troubleshoot devices, and support ServiceNow workflows.

The role requires strong customer service, ability to learn new tools quickly, and readiness to travel regionally. Occasional overtime and on-call shifts are possible as part of the responsibilities.

Qualifications

• Experience providing IT support to professionals.
• Knowledge of desktop OS and enterprise software.
• Ability to work independently and in a team.
• Willingness to travel regionally and work overtime.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada.
• Support deployment, configuration and use of core applications including tax and accounting tools.
• Provide technical support for desktop, laptop, printers, scanners and mobile devices.
• Implement and maintain equipment standards, policies and support processes.
• Install software and deploy hardware as required.
• Perform data recovery operations.
• Utilize ServiceNow ticketing and Knowledge Base systems.
• Be able to work independently and as a member of a larger Technology team.
• Deliver training, both in person and remotely.
• Flexibility to work overtime and on-call shifts as necessary.
• Travel regionally as needed.

Skills

Deskside support

Application support

Customer service

Identity management

Networking basics

Windows OS

Print device setup

Data recovery

Scripting basics

French language

Tools

ServiceNow

Knowledge Base

Desktop imaging

Job description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills and Experience

• Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly
• Relevant IT support experience is considered an asset
• Demonstrated customer service experience
• An understanding of the following core technical concepts:
• Directory services and identity/access management
• Basic networking concepts (e.g., LAN/WAN, DHCP, DNS, routing)
• Installing, configuring, and troubleshooting print devices
• Hardware imaging and deployment processes
• Backup and recovery systems
• Audio-visual and meeting room technology
• Scripting fundamentals (e.g., command-line or automation scripting)
• Knowledge of common desktop operating systems and enterprise productivity suites is considered an asset, including:
• Modern Windows-based operating systems
• Cloud-based productivity suites (email, document storage, collaboration tools)
• A basic understanding of telephony systems and unified communications concepts
• Familiarity supporting business-critical applications typically used in professional services environments (e.g., accounting, tax preparation, document management, workflow tools) is considered an asset
• Experience with IT asset management practices and lifecycle planning is preferred
• Experience working with business stakeholders to understand requirements and translate them into technical needs is highly beneficial
• Written and verbal English language skills, with French considered an asset

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more!

The annual salary range for this position is: $50,000 - $60,000.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!