IT Cloud Support Consultant

Vision33; Alberta; Presencial; CAD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Vision33 is hiring a Cloud IT Support Consultant for the Canada West region. You will join the TotalCare Support Team to provide Tier 2 client infrastructure support in a fast-paced environment, handling tickets, escalations, and routine tasks across Windows, Linux, and AWS environments.

You will triage quickly, prioritize effectively, and adhere to SLAs, working during PST (Pacific) hours with possible MST alignment.

Formación

• Bachelor degree or equivalent with 5+ years in a client-facing support role.
• Minimum 5 years hands-on AWS cloud environment experience.
• Minimum 5 years experience supporting Windows and Linux servers.
• Strong troubleshooting and infrastructure support skills.
• Experience with network infrastructure including routers and firewalls.
• Scripting experience (PowerShell, Bash, Python, Ruby).
• Familiarity with ITIL or support best practices.
• ERP solutions knowledge is a plus.

Responsabilidades

• Provide Tier 2 client infrastructure support across Windows and Linux servers.
• Manage end-user and security profiles across 100+ servers.
• Configure and maintain AWS cloud environments with CloudWatch/CloudTrail.
• Perform advanced troubleshooting and system restores in AWS.
• Conduct root cause analyses and implement preventive measures.
• Develop automation scripts to streamline operations.
• Document support procedures and best practices.
• Collaborate with stakeholders and maintain service levels.

Conocimientos

Problem solving

Time management

Communication

Educación

Bachelor's degree or equivalent with 5 years client-facing support experience

Herramientas

AWS

Windows Server

Linux Server

Networking (Routers/Firewalls)

PowerShell

Bash

Python

Ruby

Descripción del empleo

Cloud IT Support Consultant Full time / Permanent Location: Canada, West Region (BC, AB)

Due to continued, robust growth in our SAP Cloud and AWS managed services offering, Vision33 is hiring a Cloud Support Consultant.

The Opportunity

In this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support.

This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.

The environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs.

This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.

Responsibilities are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks. The role demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information. This role requires working in Pacific Time (PST) hours. Candidates working in Mountain Time (MST) may also be considered, provided they can align with the required working hours.

As a Cloud Support Consultant, you will:

• Manage client incidents end-to-end - from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.
• Administer end-user and security profiles across 100+ servers.
• Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.
• Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.
• Conduct root cause analyses (RCA) and implement corrective and preventive measures.
• Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs.
• Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
• Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
• Create and maintain internal documentation for support procedures and best practices.

Success in this environment requires:

• The ability to process and resolve a high volume of requests efficiently.
• Strong organizational and time-management skills.
• Comfort working under constant demand and changing priorities.
• Clear, professional communication with both technical and non-technical stakeholders.
• The ability to remain calm, focused, and effective under pressure.

Must-have skills and experience:

• Have a minimum of 5 years of hands on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills.
• Have a minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies.
• Be a self-motivated and independent problem-solver who enjoys digging into complex issues, taking ownership, and confidently triaging challenges with minimal direction.
• A Bachelor degree or an equivalent combination of education with a minimum of 5 years' experience working in a client-facing support role.
• Proven experience supporting Windows and Linux systems in mission-critical environments.
• Demonstrated competency in server administration and security protocols.
• Knowledge and exposure configuring routers and firewalls.
• Scripting experience using Python, Bash, Ruby, or Power Shell.
• Familiarity with support 'best practices' (e.g. ITIL Framework).
• Experience supporting servers in an AWS (or other cloud environment).
• Knowledge and experience supporting ERP solutions.

Nice-to-have skills and experience:

• Exposure to SAP Business One is an asset.
• Experience with Smartsheet or similar project/task management tools.
• Experience with Zendesk ticketing system.

About Us

At Vision33 , we turn business challenges into smarter ways of working. As a global cloud ERP and business solutions partner, we help organizations simplify complexity, unlock growth, and get more value from the technology they rely on every day. Our people bring the expertise, curiosity, and collaboration it takes to deliver real impact for customers around the world.

• Global Team, Real Impact: Join 400+ experts helping customers around the world solve complex business challenges.
• Work That Matters: Help growing businesses improve efficiency, scale with confidence, and build stronger operations for the future.
• Trusted by Customers: Work alongside teams supporting 1,500+ mid-market and enterprise customers as they modernize how they operate.
• A Culture Built on Collaboration: Be part of a people-first team that shares knowledge, supports one another, and celebrates progress together.

At Vision33 , you'll find more than a competitive total rewards pro