IT Business Systems Engineer - Collaboration Tools & Analytics /Spécialiste des systèmes d'affa[...]

TD SYNNEX North America; Mississauga; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Elective Benefits

Career Development

Well-being program

Diversity & Inclusion

Onboarding program

Job summary

TD SYNNEX in Mississauga is seeking a data-driven software analyst who can design automated solutions, build Power BI dashboards, and support IT governance. You will collaborate with IT leadership to drive operational excellence, translate business needs into technical designs, and help migrate Atlassian tools to the cloud.

The role requires experience with Java/SQL/Python, REST, event-driven architectures, and strong communication for cross-functional teams.

Qualifications

• 1–6 years of relevant work experience
• Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related major is required
• Hands-on experience with Atlassian tools (Jira, Confluence, Jira Service Management); experience with Cloud migration preferred
• Strong SQL and Power BI skillset in building PBI and ad-hoc reports
• Strong data sense and analytical mindset, with a self-motivated attitude to continuously improve IT service quality, efficiency, and SLA metrics.
• Knowledge of Agile methodologies and software development lifecycle (SDLC) processes
• Familiarity with software development (Java, SQL, Python) and architecture concepts (REST APIs, event-driven, distributed systems)
• Strong analytical and problem-solving skills with attention to detail
• Ability to effectively communicate technical concepts to both technical and business stakeholders
• Experience using AI-assisted tools to improve productivity in project management and documentation
• Mandarin proficiency is a plus, particularly for collaboration with Asia based teams and partners
• Able to create and conduct formal presentations
• Able to adjust readily to change and adapt as needed
• Able to constructively work under stress and pressure when faced with high workloads and deadlines
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

Responsibilities

• Conduct story-driven and data-driven analysis of business requirements
• Utilize expertise in software development (Java, SQL, Python), database design, and architecture (REST, event-driven, distributed systems) for domain requirements
• Engages with business and IT partners to clarify requirements and ensure alignment between solutions and business needs
• Design, build, and maintain robust Power BI dashboards and ad-hoc reports to establish KPIs, metrics, and data visibility for IT operations
• Administer and configure Atlassian tools (Jira, Confluence, JSM), including projects, workflows, fields, permissions, and spaces
• Support and participate in Atlassian Data Center to Cloud migration workstreams
• Develop and maintain software features and functional modules, ensuring alignment with technical designs and quality standards
• Utilize monitoring, logging, troubleshooting, and debugging tools for effective production support
• IT procurement and contract management

Skills

Story-driven analysis

Data-driven analysis

Java

SQL

Python

Power BI

Jira

Confluence

Jira Service Management

REST APIs

Event-driven

Distributed systems

Communication

AI tools

Education

Bachelor's degree in CS/IT/Math

Tools

Jira

Confluence

Jira Service Management

Power BI

Job description

Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $70,000-85,000.00

Job Purpose

The primary purpose of this position is to conduct story-driven and data-driven analysis of business challenges and design robust, automated solutions tailored to business requirements.
This role directly serves IT leadership to drive operational excellence by performing deep-dive analysis, discovering hidden insights, defining and tracking critical KPIs, and proactively finding strategic opportunities for process improvement.
This role involves gathering and translating business requirements into detailed technical solution designs, including concept, logical, and designs, while leveraging expertise in software development (Java, SQL, Python), database design, and software architecture (REST, event-driven, distributed systems).
Collaborate with business stakeholders and development teams to gather and translate requirements into technical solutions, including project visibility dashboards, KPIs, and reporting metrics. Support and optimize SDLC processes, IT governance, and release/change management frameworks.
Serve as a core administrator for collaboration platforms (Atlassian Jira, Confluence, JSM) and homegrown IT Tools, which serve as the underlying tools for our SDLC, including customization and project configuration, and assisting the strategic migration from Atlassian Data Center to Cloud.
The position also partners with development teams to troubleshoot production issues, support system enhancements, and ensure ongoing stability of internal tools, leveraging expertise in software development (Java, SQL, Python) and software architecture (REST APIs, event-driven, distributed systems).

Responsibilities

• Conduct story-driven and data-driven analysis of business requirements.
• Utilize expertise in software development (Java, SQL, Python), database design, and software architecture (REST, event-driven, distributed systems), for middle-level domain requirements (may with some guidance).
• Engages with business and IT partners to clarify requirements and ensure alignment between solutions and business needs,
• Design, build, and maintain robust Power BI dashboards and ad-hoc reports to establish clear KPIs, metrics, and data visibility for IT operations.
• Administer and configure Atlassian tools (Jira, Confluence, JSM), including projects, workflows, fields, permissions, and spaces
• Support and participate in Atlassian Data Center to Cloud migration workstreams
• Develop and maintain software features and functional modules, ensuring alignment with technical designs and quality standards.
• Utilizing monitoring, logging, troubleshooting, and debugging tools for effective production support.
• IT procurement and contract management

Knowledge, Skills And Experience

• >1 to 6 Years of relevant work experience
• Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related major is required.
• Hands-on experience with Atlassian tools (Jira, Confluence, Jira Service Management); experience with Cloud migration preferred
• Strong SQL and PBI skillset in building PBI and ad-hoc reports
• Strong data sense and analytical mindset, with a self-motivated attitude to continuously improve IT service quality, efficiency, and SLA metrics.
• Knowledge of Agile methodologies and software development lifecycle (SDLC) processes
• Familiarity with software development (Java, SQL, Python) and architecture concepts (REST APIs, event-driven, distributed systems)
• Strong analytical and problem-solving skills with attention to detail
• Ability to effectively communicate technical concepts to both technical and business stakeholders
• Experience using AI-assisted tools to improve productivity in project management and documentation.
• Able to effectively multi-task.
• Mandarin proficiency is a plus, particularly for collaboration with Asia based teams and partners
• Able to create and conduct formal presentations.
• Able to adjust readily to change and adapt as needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

La rémunération annuelle réelle offerte sera déterminée en fonction de plusieurs variables, notamment l'emplacement géographique, l'expérience professionnelle, la scolarité ainsi que les compétences et réalisations, et sera convenue d'un commun accord au moment de l'offre. La rémunération moyenne pour ce poste se situe entre 70 000 et 85 000.
La principale raison d'être du poste est de réaliser des analyses axées à la fois sur l'histoire (storytelling) et sur les données afin de résoudre des enjeux d'affaires, puis de concevoir des solutions automatisées robustes adaptées aux exigences du métier.
Le rôle soutient directement la direction TI pour stimuler l'excellence opérationnelle en menant des analyses approfondies, en découvrant des insights, en définissant et en suivant des ICP (KPI) critiques, et en identifiant de façon proactive des occasions stratégiques d'amélioration des processus.
Le poste comprend la collecte et la traduction des exigences d'affaires en conceptions techniques détaillées de solutions - conceptuelle, logique et technique - en mettant à profit une expertise en développement logiciel (Java, SQL, Python), en conception de bases de données et en architecture logicielle (APIs REST, architectures événementielles, systèmes distribués).
Collaborer avec les parties prenantes d'affaires et les équipes de développement pour recueillir et traduire les exigences en solutions techniques, notamment des tableaux de bord de visibilité de projets, des ICP (KPI) et des métriques de rapports. Soutenir et optimiser les processus du cycle de vie du développement logiciel (SDLC), la gouvernance TI et les cadres de gestion des mises en production et des changements.
Agir à titre d'administrateur ou administratrice principal(e) des plateformes de collaboration (Atlassian Jira, Confluence, Jira Service Management) et des outils TI internes maison qui sous-tendent notre SDLC, notamment la personnalisation, la configuration de projets et l'accompagnement de la migration stratégique d'Atlassian Data Center vers Atlassian Cloud.
Le poste travaille également en partenariat avec les équipes de développement pour résoudre les incidents en production, soutenir les améliorations systèmes et assurer la stabilité continue des outils internes, en s'appuyant sur une expertise en développement logiciel (Java, SQL, Python) et en architecture (APIs REST, architectures événementielles, systèmes distribués).

Responsabilités

• Réaliser des analyses axées sur l'histoire et sur les données en fonction des exigences d'affaires.
• Mettre à profit l'expertise en développement logiciel (Java, SQL, Python), en conception de bases de données et en architecture (APIs REST, architectures événementielles, systèmes distribués) pour répondre à des exigences de domaine de complexité intermédiaire (au besoin, avec un certain encadrement).
• Collaborer avec les partenaires d'affaires et les équipes TI pour clarifier les exigences et assurer l'alignement des solutions sur les besoins.
• Concevoir, bâtir et maintenir des tableaux de bord Power BI et des rapports ponctuels (ad hoc) afin d'établir des ICP (KPI), des métriques et une visibilité claire des données pour les opérations TI.
• Administrer et configurer les outils Atlassian (Jira, Confluence, Jira Service Management), y compris projets, flux de travaux, champs, permissions et espaces.
• Soutenir et participer aux chantiers de migration d'Atlassian Data Center vers Atlassian Cloud.
• Développer et maintenir des fonctionnalités logicielles et des modules fonctionnels en respect des conceptions techniques et des normes de qualité.
• Utiliser des outils de surveillance, journalisation, dépannage et débogage pour un soutien efficace en production.
• Effectuer l'approvisionnement TI et la gestion des contrats.

Connaissances, Compétences Et Expérience

• Plus d'un (1) à six (6) ans d'expérience de travail pertinente.
• Baccalauréat en informatique, technologies de l'information, mathématiques ou domaine connexe exigé.
• Expérience pratique avec les outils Atlassian (Jira, Confluence, Jira Service Management); une expérience de migration vers le Cloud est un atout.
• Solides compétences en SQL et Power BI (PBI) pour la création de tableaux de bord et de rapports ponctuels (ad hoc).
• Forte sensibilité aux données et esprit analytique; attitude proactive visant l'amélioration continue de la qualité, de l'efficacité et des métriques SLA des services TI.
• Connaissance des méthodologies Agile et des processus du cycle de vie du développement logiciel (SDLC).
• Familiarité avec le développement logiciel (Java, SQL, Python) et les concepts d'architecture (APIs REST, architectures événementielles, systèmes distribués).
• Solides aptitudes d'analyse et de résolution de problèmes, avec un grand souci du détail.
• Capacité à communiquer efficacement des concepts techniques à des interlocuteurs techniques et d'affaires.
• Expérience avec des outils assistés par l'IA pour améliorer la productivité en gestion de projet et en documentation.
• Aptitude à gérer efficacement plusieurs priorités simultanément.
• La maîtrise du mandarin constitue un atout, particulièrement pour collaborer avec des équipes et partenaires basés en Asie.
• Capacité à créer et présenter des présentations formelles.
• Capacité à s'adapter rapidement au changement.
• Capacité à travailler de façon constructive sous pression, avec des charges de travail élevées et des échéances serrées.
• Capacité à respecter et à promouvoir les normes sociales, éthiques et organisationnelles dans la conduite des activités internes et externes.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. We encourage you to apply. You may be exactly the person we're looking for!