IT Business Analyst II

Leon's Furniture; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

Leon's Furniture in Toronto is seeking an IT Business Analyst II to bridge business needs and technology. You will translate requirements into clear user stories and BRDs, support Agile delivery, and collaborate across product, delivery, and operations teams to ensure solutions meet retail and service goals.

The role emphasizes gathering functional and non-functional requirements, maintaining traceability, and facilitating UAT and stakeholder sessions.

Qualifications

• 5+ years of experience as a Business Analyst in IT or software development environments.
• Experience documenting BRDs, user stories, and project documents.
• Strong analytical skills to assess system issues, root causes, and impacts.
• Hands-on Agile/Scrum experience with backlogs, user stories, and SDLC delivery using Jira/Confluence/Visio.

Responsibilities

• Translate enterprise retail and service goals into clear, testable, and prioritized requirements.
• Lead stakeholder discovery to understand operations and journeys; identify pain points and automation opportunities.
• Define business rules, compliance needs, and success metrics.
• Produce delivery-ready artifacts (BRD, FRS, User Stories) aligned to Agile/Hybrid execution.
• Analyze end-to-end enterprise processes across retail, service, and back-office functions.
• Document AS-IS workflows, gaps, and design TO-BE processes to improve scalability and service quality.
• Act as the bridge between business and IT to ensure shared understanding and delivery alignment.
• Facilitate discussions, resolve ambiguity, and communicate insights through visuals and summaries.
• Partner with product, delivery, and operations teams to validate solutions against real-world needs.
• Support UAT, validate end-to-end scenarios, document defects, and confirm compliance and readiness.

Skills

Requirements gathering

Agile/Scrum

Stakeholder facilitation

Tools

Jira

Confluence

Visio

Job description

Overview

IT Business Analyst II (BA)

The Business Analyst plays a key role in the SDLC process by understanding business needs and translating them into clear, actionable requirements for technology teams. We are seeking a detail-oriented IT Business Analyst who thrives at the intersection of business and technology, ensuring solutions accurately reflect business processes and objectives. This role involves analyzing complex information and collaborating across teams to deliver impactful results.

Preferred Experience and Qualifications:

• 5+ years of experience as a Business Analyst in IT or software development environments, with a strong understanding of IT operations and business processes (retail/service preferred).
• Proven ability to gather, analyze, and document functional and non-functional requirements, including creating BRDs, user stories, and other clear project documentation.
• Strong analytical skills to assess system issues, identify root causes, evaluate change impacts, and collaborate with technical teams to recommend effective solutions.
• Hands‑on experience working in Agile/Scrum teams, managing backlogs and user stories, and supporting SDLC delivery using tools such as Jira, Confluence, and Visio.
• Excellent communication skills, with experience presenting insights through workshops, visualizations, written summaries, and facilitating stakeholder sessions and UAT.

Job Responsibilities and Accountabilities

Requirements & Business Understanding

• Translate enterprise retail and service goals into clear, testable, and prioritized requirements.
• Lead stakeholder discovery to understand current operations and customer journeys; identify pain points, risks, and automation opportunities.
• Define business rules, compliance needs, and success metrics.
• Produce delivery‑ready artifacts (BRD, FRS, User Stories) aligned to Agile/Hybrid execution.

Process Analysis & Optimization

• Analyze end‑to‑end enterprise processes across retail, service, and back‑office functions.
• Document AS‑IS workflows, identify gaps and inefficiencies, and design TO‑BE processes that improve scalability, service quality, and consistency.
• Deliver clear process, use‑case, and data‑flow documentation to support decisions.

Business - IT Collaboration

• Act as the bridge between business and IT to ensure shared understanding and delivery alignment.
• Facilitate discussions, resolve ambiguity, and communicate insights through concise visuals and summaries.
• Partner with product, delivery, and operations teams to validate solutions against real‑world needs.

Testing & Validation Support

• Ensure requirements are testable and traceable.
• Support UAT, validate end‑to‑end scenarios, document defects, and confirm solutions meet business rules, compliance, and operational readiness prior to release.

Change & Impact Management

• Assess and manage requirement changes with clear visibility to scope, cost, risk, and timeline impacts.
• Maintain documentation and traceability, communicate changes proactively, and evaluate downstream impacts on training, support, and adoption.

Core Capabilities

• Strong enterprise retail/service domain knowledge, requirements translation, process modeling, impact analysis, and data‑driven problem solving, with hands‑on experience in SDLC/Agile and tools such as JIRA.

Compensation:

• $70,000 to $85,000 per year, plus

Working Requirements:

• In Office at our Toronto/North York Home Office

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests [e-mail].