IT Applications Manager

Crédit Agricole; Montreal; On-site; CAD 110,000 - 150,000; Full time

Job summary

Crédit Agricole Group, based in Montreal, seeks an IT Applications Manager (CBTS Manager) to lead development and support of corporate banking and transverse systems for users in the US, Brazil and Canada. The role supervises BAU activities and projects in data warehousing, core finance, payments, risk and compliance among others.

The CBTS Manager uses deep technical and business knowledge to support a wide range of business applications across the Americas, coordinating with onshore/offshore

Responsibilities

• Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
• Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
• Provide input to general architecture - including hardware, software, infrastructure, etc.
• Consult with and advise other departments on systems and procedures.
• Develop good relations with the business stakeholders supported by CBTS, demonstrating a strong knowledge of the financial systems and business processes in scope.
• Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
• Ensure integrity of all systems - including out of hours support (24/7), where required.
• Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
• Ensure issues are addressed in a timely manner and as per procedures defined / standards when applicable.
• Direct research on internally developed systems or third-party customized systems.
• Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
• Ensure the following processes are in place and effectively and efficiently executed: Change management, Incident management, Problem management, Knowledge management, Demand management, Obsolescence management, Operational Controls (Including COSMOS)
• Project management
• Operational management

Job description

IT Applications Manager (CBTS Manager) will be based in Montreal, reporting directly to CACIB Americas CIO. The primary responsibility will entail development and support of corporate banking and transverse systems for the users based in the US, Brazil and Canada.The Manager will supervise the BAU activities and projects in Data warehousing, Core Finance, Payments, Risk and Compliance functional areas among others.

The CBTS Manager leverages technical expertise and business knowledge to support a myriad of business applications across the Americas in the US, Brazil and Canada branches.

It includes applications covered by two CACIB Head office IT business lines

• CSI - Corporate& Support Functions IT: Finance, Risk, Referentials, Compliance, Transverse applications and Corporate systems (HR, Administration, IT for IT ...)
• CBI - Corporate Banking IT: Commercial Banking (Front, Middle & Back Office), Payments, Client accounts and Client on boarding
  

Key Responsibilities:

• Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.
• Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.
• Provide input to general architecture - including hardware, software, infrastructure, etc.
• Consult with and advise other departments on systems and procedures.
• Develop good relations with the business stakeholders supported by CBTS, demonstrating a strong knowledge of the financial systems and business processes in scope.
• Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.
• Ensure integrity of all systems - including out of hours support (24/7), where required.
• Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.
• Ensure issues are addressed in a timely manner and as per procedures defined / standards when applicable.
• Direct research on internally developed systems or third-party customized systems.
• Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
• Ensure the following processes are in place and effectively and efficiently executed:
  • Change management
  • Incident management
  • Problem management
  • Knowledge management
  • Demand management
  • Obsolescence management
  • Operational Controls (Including COSMOS)
• Project management
• Operational management