IT Analyst, Global Techbar (Americas)

CPP Investments | Investissements RPC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

CPP Investments in Toronto seeks an IT Analyst for the Global Techbar to provide hands-on tech support, own incidents from intake to resolution, and ensure an exceptional end-user experience.

You will support desktops, laptops, mobile devices, workplace technologies, enterprise apps, and audiovisual systems while collaborating with global teams and driving continuous improvement.

Qualifications

• Minimum 5 years of IT support experience in a corporate environment, including Service Desk or IT Operations; financial services experience preferred.

Responsibilities

• Deliver end-to-end ownership of employee IT incidents and service requests with timely resolution and exceptional client experience.

Skills

Troubleshooting

Analytical thinking

Customer service

Communication

Collaboration

Executive support

PowerShell/Python scripting

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Postgraduate studies in technology or networking (asset)

Tools

ServiceNow

Windows 10/11

Microsoft Copilot

AWS/Azure cloud technologies

Job description

Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians.

With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide.

For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success.

The Role

As an IT Analyst, Global Techbar, you will provide hands-on technical support that enables colleagues across CPP Investments to work efficiently and effectively. You will own technology incidents and service requests from intake through resolution while delivering an exceptional end-user experience.

Working as part of the Technology & Operations team, you will support workplace technologies, endpoint devices, user accounts, and IT service delivery. You will also contribute to continuous improvement initiatives, technology deployments, and operational excellence while building trusted relationships across the organization.

The Team

Technology & Operations enables CPP Investments to deliver on its global investment mandate by providing secure, reliable, and innovative technology solutions that support the organization worldwide.

The Global Techbar team delivers high-quality, customer-focused IT support for employees across the organization. The team is dedicated to ensuring colleagues have the technology, tools, and support they need to be productive while continuously improving the workplace technology experience.

Accountabilities

• Deliver end-to-end ownership of employee technology incidents and service requests, ensuring timely resolution and an exceptional client experience.
• Provide hands-on support for desktops, laptops, mobile devices, workplace technologies, enterprise applications, and audiovisual systems.
• Support user account administration, endpoint provisioning, device deployment, recovery, and IT equipment lifecycle management.
• Participate in testing, validation, pilot programs, deployment, and operational readiness activities for new workplace technologies and endpoint solutions.
• Contribute to operational excellence by maintaining technical documentation, identifying automation and process improvement opportunities, and recommending service enhancements.
• Deliver end-user training, communicate technical concepts in accessible language, and build strong relationships with colleagues across the organization.
• Collaborate with global technology teams to troubleshoot complex issues, manage priorities, and contribute to ongoing service improvement.

What You Bring

• Minimum 5 years of experience providing IT support in a corporate environment, including experience in a Service Desk or IT Operations role; financial services experience is preferred.
• Bachelor's degree in Computer Science or a related technology discipline; postgraduate studies in technology or networking are an asset.
• ITIL Foundation (v3 or v4) certification is required; CompTIA and MCSE certifications are considered assets.
• Strong technical knowledge of Windows 10/11, ServiceNow, Microsoft Copilot, cloud technologies (AWS/Azure), networking, security practices, and enterprise endpoint support.
• Proven troubleshooting, analytical, and problem-solving skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Excellent customer service, relationship-building, communication, and collaboration skills, with confidence supporting executive stakeholders and global teams.
• Demonstrated curiosity and commitment to continuous learning; PowerShell or Python scripting experience is an asset, along with flexibility to travel to New York and São Paulo as required.

You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.

We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact.

Inclusion & Accessibility

CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Attention: Protect Yourself from Fraud

CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday.

CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making.