IT Analyst - Contract ( 1 - 2 years)

ICES: Data, Discovery, Better Health; Vaughan; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Analyst to enhance and support critical business applications. This role is pivotal in troubleshooting application issues, developing automated workflows, and ensuring data quality. The ideal candidate will leverage their technical expertise to optimize application performance while providing exceptional user support. Join a dynamic team that values innovation and process improvement, where your contributions will directly impact business success. If you thrive in a collaborative environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in computer science or related field required.
• Proven experience in application support and development essential.

Responsibilities

• Manage and enhance critical business applications for optimal performance.
• Develop automated workflows and provide user training on applications.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Attention to Detail

Project Management

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Systems

Tools

Python

VBA

JavaScript

SQL

MS Power Platform

Job description

The IT Analyst will manage, maintain, and enhance critical business applications. The ideal candidate will troubleshoot and resolve application issues, develop and deploy automated workflows, support integrations, and customize applications to align with evolving business needs. This role combines technical expertise, user support, and process improvement to optimize application performance and user satisfaction.

Key Responsibilities:

1. Application Support and Troubleshooting:
   • Investigate and resolve application defects and errors.
   • Document and track incidents, known errors, and risks.
   • Provide application administration support, including user management, permissions, and security.
2. Workflow Development and Automation:
   • Design, test, debug, and deploy automated workflows to streamline processes.
   • Modify and enhance existing workflows to meet changing requirements.
   • Develop scripts (e.g., Python, VBA, JS) to automate manual processes.
3. Application Administration and Maintenance:
   • Manage deployment of version releases, upgrades, and patches.
   • Maintain and support application integrations, ensuring updates and smooth functionality.
   • Customize application code to meet specific business needs.
4. Data Management and Quality Assurance:
   • Oversee database administration, including data cleanup and validation.
   • Migrate data between systems while ensuring quality and accuracy.
5. User Training and Communication:
   • Provide end-user training on application features and workflows.
   • Communicate change releases and updates effectively to end-users.
6. System Modernization and Security:
   • Modernize legacy applications to improve performance and security.
   • Apply security patches to applications and ensure compliance with security protocols.
7. Business Process Analysis and Improvement:
   • Analyze business processes to identify opportunities for improvement.
   • Collaborate with stakeholders to align application functionality with business objectives.

Key Competencies

• Excellent verbal and written communication skills in English.
• Analytical and problem-solving abilities.
• Strong attention to detail and commitment to data quality.
• Ability to manage multiple projects and deadlines effectively.
• Knowledge of business process improvement methodologies.

Education and Experience

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Proven experience in application support, development, and administration.
• Strong knowledge of scripting languages such as Python, VBA, or JavaScript.
• Proficiency in database management and data migration techniques.
• Exposure to Python and SQL.
• Strong understanding of ETL pipelines is preferred.
• Exposure to workflow development and MS Power Platform is preferred.

Working Conditions

• Typical office hours: Monday to Friday - 9:00 am to 5:00 pm, sometimes requiring overtime hours.
• Moderate physical effort. Requires a moderate amount of sitting/standing/kneeling for prolonged periods of time.
• Essential Physical Requirement for the job (must be able to lift 40 pounds, sit/stand for 8 hours).