Systems Application Technician

Town of Cochrane; Town of Cochrane; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Pension

Job summary

The Town of Cochrane is seeking a Systems Application Technician to join our Information Services team. You will act as the primary technical resource for business applications, manage SharePoint Online, and develop integrations across ERP and Microsoft 365 platforms.

You will collaborate with business units, troubleshoot complex issues, and implement process improvements. A diploma/degree with 3+ years’ experience is required, plus a strong customer-service focus and adaptability.

Qualifications

• Diploma or degree in Computer Science, Information Systems, Information Technology, or a related field, with a minimum of three (3) years of experience supporting business applications and technology solutions.
• Strong technical knowledge of Microsoft technologies, including Microsoft 365, SharePoint Online, Windows Server, SQL, and cloud-based services, with experience administering and optimizing SharePoint Online environments.
• Experience configuring, integrating, deploying, and supporting enterprise applications, ERP systems, Microsoft 365 solutions, and associated manual and automated integrations.
• Proficiency in SQL scripting, reporting, troubleshooting, and data analysis.
• Knowledge of network infrastructure, security principles, virtualization technologies, and data governance practices.
• Excellent customer service, communication, organizational, and relationship-building skills.
• Certifications in Microsoft, ITIL, SharePoint, Power Platform, Project Management, or related areas are assets.

Responsibilities

• Act as the primary technical resource for business applications, providing expert support, troubleshooting, and administration.
• Maintain, enhance, and support business systems and platforms, including developing, monitoring, and troubleshooting manual and automated integrations between ERP, Microsoft 365, and other enterprise systems.
• Develop technology solutions using Microsoft 365 tools, including SharePoint, Teams, Power Apps, and Power Automate, to meet organizational needs.
• Administer and support the organization's SharePoint Online environment, including site administration, document management, permissions, governance, security, external sharing, Microsoft 365 integrations, content migrations, workflow automation, and end-user support.
• Support software implementations, upgrades, projects, and process improvement initiatives across the organization.
• Collaborate with business units to understand business requirements, recommend solutions, and improve workflows.
• Manage relationships with software vendors to coordinate support, issue resolution, and system enhancements.
• Create and maintain technical documentation, procedures, configuration standards, and knowledge resources.
• Train and support users, promoting the effective adoption and use of technology solutions.
• Stay current with emerging technologies and best practices while contributing to continuous improvement initiatives.

Skills

Problem solving

Customer service

Communication

Teamwork

Analytical thinking

Education

Bachelor's degree in CS/IT

Tools

SharePoint Online

Power Platform

SQL

Windows Server

ERP systems

Microsoft 365

Job description

Town of Cochrane

Systems Application Technician

Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in southern Alberta. With a population of over 37,000 people, and growing steadily every year, Cochrane is a thriving town, surrounded by world-famous ranch country. Our western heritage is reflected in the Town’s architecture and our friendly people. The Town of Cochrane welcomes innovative and skilled individuals to join our team of over 250 employees.

Salary $48.19/hour based on 35 hours/week + health benefits and pension.

Make an Impact with Technology!

Are you passionate about leveraging technology to drive meaningful change? As the Systems Application Technician, you'll help ensure the seamless operation of the applications, platforms, and systems that power our organization. Your expertise in technical support, troubleshooting, business systems and ERP integrations, Microsoft 365 and SharePoint administration, and solution development will help streamline processes, solve complex challenges, and drive innovation that enhances operational efficiency, employee experience, and service delivery.

Working as part of a small, collaborative Information Services team, you'll have the opportunity to make a visible impact across the organization. No two days are the same. From supporting business applications and ERP systems to developing manual and automated integrations, partnering on projects, and driving process improvements, you'll enjoy a variety of work while helping teams get the most value from their technology investments.

In This Role You Will

• Act as the primary technical resource for business applications, providing expert support, troubleshooting, and administration.
• Maintain, enhance, and support business systems and platforms, including developing, monitoring, and troubleshooting manual and automated integrations between ERP, Microsoft 365, and other enterprise systems.
• Develop technology solutions using Microsoft 365 tools, including SharePoint, Teams, Power Apps, and Power Automate, to meet organizational needs.
• Administer and support the organization's SharePoint Online environment, including site administration, document management, permissions, governance, security, external sharing, Microsoft 365 integrations, troubleshooting, content migrations, workflow automation, and end-user support.
• Support software implementations, upgrades, projects, and process improvement initiatives across the organization.
• Collaborate with business units to understand business requirements, recommend solutions, and improve workflows.
• Manage relationships with software vendors to coordinate support, issue resolution, and system enhancements.
• Create and maintain technical documentation, procedures, configuration standards, and knowledge resources.
• Train and support users, promoting the effective adoption and use of technology solutions.
• Stay current with emerging technologies and best practices while contributing to continuous improvement initiatives.

This Role Is For You If You Are

• A technology enthusiast who enjoys solving problems and delivering practical solutions.
• Customer-focused, collaborative, and skilled at supporting users with varying levels of technical expertise.
• Organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Curious and committed to continuous learning and improvement.
• Motivated by opportunities to streamline processes, automate tasks, and enhance the user experience.
• Excited to work in-office with the possibility of working remote 1-2 days/week.

What You Bring

• A diploma or degree in Computer Science, Information Systems, Information Technology, or a related field, combined with a minimum of three (3) years of experience supporting business applications and technology solutions.
• Strong technical knowledge of Microsoft technologies, including Microsoft 365, SharePoint Online, Windows Server, SQL, and cloud-based services, with experience administering and optimizing SharePoint Online environments, including site administration, permissions management, governance, security, document management, external sharing, Microsoft 365 integrations, content migrations, workflow automation, troubleshooting, and end-user support.
• Experience configuring, integrating, deploying, and supporting enterprise applications, ERP systems, Microsoft 365 solutions, and associated manual and automated integrations.
• Proficiency in SQL scripting, reporting, troubleshooting, and data analysis.
• Knowledge of network infrastructure, security principles, virtualization technologies, and data governance practices.
• Proven ability to analyze business requirements, solve complex technical issues, and deliver practical technology solutions.
• Excellent customer service, communication, organizational, and relationship‑building skills.
• Microsoft, ITIL, SharePoint, Power Platform, Project Management, or related technical certifications are considered an asset.
• Municipal government experience is considered an asset.

Why You'll Love This Opportunity

• Make a meaningful impact by delivering technology solutions that help employees work more effectively and support exceptional municipal service delivery.
• Work with modern technologies including Microsoft 365, SharePoint, ERP systems, cloud platforms, integrations, and enterprise applications.
• Enjoy meaningful variety in your work, from application support and system integrations to projects, process improvements, and new technology solutions.
• Be part of a small, collaborative team where your expertise is valued, your contributions are visible, and your ideas can make a difference.
• Build your expertise and grow your career through diverse projects, continuous learning, and opportunities to innovate.

Cochrane is committed to providing a healthy and safe work environment for all employees. As part of our team, you'll take reasonable care to protect your health and safety and that of others, follow all relevant health and safety legislation, and participate in orientations and training.

Ready to Make an Impact?
This is an opportunity to combine your technical expertise, problem‑solving abilities, and passion for customer service in a role where your work will have a visible impact across the organization. If you're excited about improving systems, supporting people, and helping technology drive organizational success, we'd love to hear from you.

We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to live and work in Canada.

Land Acknowledgement

In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.