IT Analyst

Jobtailor; Montreal (administrative region); On-site; CAD 65,000 - 85,000; Full time

Job summary

Jobtailor in Montreal, Canada, seeks a capable professional to configure, maintain, and enhance business solutions, ensuring they meet functional requirements and support user needs.

You will research solutions, support incident resolution, train users, and document procedures, with a focus on Agile-driven software integration and effective supplier coordination.

Qualifications

• Bachelor’s degree or equivalent in computer science, software engineering, or related field.
• Two years of experience in integration and support of software solutions.
• Knowledge of Visual Studio, SQL queries, Postman.

Responsibilities

• Configure, maintain, and enhance business solutions to meet technical requirements.
• Research and recommend solutions when analyzing requirements and user stories.
• Identify opportunities and constraints of business solutions and develop business cases.
• Provide technical support to users and contribute to incident resolution.
• Analyze supplier-related issues and coordinate with suppliers and users.
• Organize user testing plans and scenarios.
• Prepare procedures, user guides, and business solution documentation.
• Train users.

Skills

Business Analysis

Software Integration

Technical Support

User Training

Documentation

Education

Bachelor’s degree in CS/Software Engineering

Tools

Microsoft Visual Studio

Microsoft SQL Queries

Postman

Office 365

Microsoft Visio

Microsoft Teams

Job description

• Configure, maintain, and enhance business solutions to meet technical requirements
• Research and recommend solutions when analyzing functional requirements, use cases, and user stories
• Identify the opportunities and constraints of business solutions when developing business cases, and determine the required changes
• Provide technical support to users and contribute to incident and problem resolution by conducting analyses
• Analyze and report supplier-related issues and anomalies, and follow up with suppliers, users, and managers
• Organize user testing plans and scenarios
• Gather information to prepare procedures, user guides, and business solution documentation
• Train users

Requirements

• Bachelor’s degree or equivalent academic qualification in computer science, software engineering, or another relevant field
• Two years of experience related to the position’s responsibilities, specifically in the integration and support of software solutions
• Knowledge of Microsoft Visual Studio, Microsoft Management Studio, Microsoft SQL queries, and Postman
• Knowledge of the Microsoft Office 365 suite, Microsoft Visio, and Microsoft Teams
• Knowledge of Agile methodology
• Functional proficiency in spoken and written English is an asset

Core Competencies

Demonstrates expertise in configuring and enhancing business solutions, with a strong focus on technical support, user training, and documentation. Proficient in analyzing functional requirements and utilizing Agile methodology to drive software integration and support.

Highest-signal resume keywords

• Microsoft Visual Studio
• Microsoft SQL Queries
• Postman
• Agile Methodology
• User Training

ATS Optimization Keywords

Hard Skills

• Software Integration
• Technical Support
• Business Solution Documentation
• Incident Resolution
• Functional Requirement Analysis

Soft Skills

• Communication
• Problem-Solving
• User Testing Organization

Industry Keywords

• Business Cases
• User Stories
• Supplier Management
• User Guides

Tools & Technologies

• Microsoft Management Studio
• Microsoft Office 365
• Microsoft Visio
• Microsoft Teams