IT Administrator

Vendasta Technologies, Inc.; Saskatoon; On-site; CAD 55,000 - 85,000; Full time

Job summary

Vendasta empowers partners and small businesses worldwide through our AI-driven customer acquisition platform. As an IT Administrator, you will empower Vendasta’s cloud-native workforce by delivering exceptional technical support, streamlining operations, and driving automation.

Joining the Security & Operations team, you will resolve user issues, manage SaaS and network systems, and leverage AI-powered tools and prompt-based scripting to eliminate repetitive workflows.

Qualifications

• 3–5 years in IT support, systems administration, or SaaS management in a cloud-native environment.
• Strong background in Google Workspace, networking/VPNs, desktop troubleshooting, and softphone systems.
• Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to automate processes.

Responsibilities

• Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones), using manual and AI-assisted troubleshooting.
• Identify process gaps and automate routine workflows (onboarding/offboarding, license management, password resets) using scripting, AI tools, or low-code platforms.
• Maintain network, phone, and SaaS infrastructure; contribute to uptime via on-call rotations and monitor threat/security alerts.
• Create and maintain AI-indexed documentation, decision trees, and internal portal tools to promote user self-resolution.

Skills

IT support

SaaS management

Google Workspace

Networking/VPNs

Desktop troubleshooting

Softphone systems

AI tools (Copilot, Zapier, Google Apps

ITSM platforms

DevOps/SRE principles

Tools

Copilot

Zapier

Google Apps Script

ITSM platforms

Job description

Vendasta empowers partners and small businesses worldwide through our AI-driven customer acquisition platform. Recently named one of Canada’s Most Admired Corporate Cultures, we offer a fast-paced environment where innovation, experimentation, and continuous learning thrive.

The Role

As an IT Administrator, you will empower Vendasta’s cloud-native workforce by delivering exceptional technical support, streamlining operations, and driving automation. Operating within the Security & Operations team, you will resolve user issues, manage SaaS and network systems, and leverage AI-powered tools and prompt-based scripting to eliminate repetitive workflows.

Note: Working hours may vary, including evenings and weekends to support on-site events.

Key Responsibilities

• Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones), using manual and AI-assisted troubleshooting.
• Identify process gaps and automate routine workflows (onboarding/offboarding, license management, password resets) using scripting, AI tools, or low-code platforms.
• Maintain network, phone, and SaaS infrastructure; contribute to uptime via on-call rotations and monitor threat/security alerts.
• Create and maintain AI-indexed documentation, decision trees, and internal portal tools to promote user self-resolution.

What You Bring

• 3–5 years in IT support, systems administration, or SaaS management in a cloud-native environment.
• Strong background in Google Workspace, networking/VPNs, desktop troubleshooting, and softphone systems.
• Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to automate processes.
• Excellent interpersonal skills, a continuous learning mindset, and familiarity with modern DevOps/SRE principles.

Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise.

Master your craft. Solve the impossible. Build the future of SaaS with us.