ISV Transformation Advisor, Customer Success (Cloud & AI)

Amazon Inc.; Toronto; On-site; CAD 126,000 - 210,000; Full time

Benefits offered by this job

Health insurance

RRSP program

Paid time off

Job summary

Amazon in Canada is seeking a Senior Customer Success Manager to own ISV portfolios, driving cloud, SaaS, and AI transformation journeys. You will align roadmaps with customer milestones, host executive sessions, and orchestrate cross-functional AWS teams to deliver measurable business value.

The role emphasizes governance, long-term transformation, and high-stakes stakeholder engagement across Canada’s SaaS ecosystem. A market-level compensation package is provided with comprehensive benefits.

Qualifications

• 5+ years of IT and/or management consulting experience.
• 4+ years of leading large-scale technical or engineering programs.
• Experience engaging with executives and technologists to solve business problems.

Responsibilities

• Own the success of a portfolio of ISV accounts across Canada.
• Lead roadmaps, executive briefings, and go-live milestones for cloud/AI journeys.
• Translate strategic goals into executable actions with clear ownership.
• Identify and remove barriers, escalating when needed.
• Support customers in adopting AI and cloud capabilities at scale.

Skills

IT consulting

Client-facing leadership

Cloud/AWS knowledge

Tools

AWS Certification

Job description

Amazon in Canada is seeking a Senior Customer Success Manager to own ISV portfolios, driving cloud, SaaS, and AI transformation journeys. You will align roadmaps with customer milestones, host executive sessions, and orchestrate cross-functional AWS teams to deliver measurable business value.

The role emphasizes governance, long-term transformation, and high-stakes stakeholder engagement across Canada’s SaaS ecosystem. A market-level compensation package is provided with comprehensive benefits.