IS Business Analyst

Quintall; Vancouver; Hybrid; CAD 110,000 - 160,000; Full time

Job summary

Quintall zoekt een ervaren IS Service Owner die de brug slaat tussen technologie en bedrijfsbehoeften. Je analyseert dagelijks processen met data-expertise en vertaalt wensen naar IS-oplossingen en dienstverlening ter ondersteuning van besluitvorming en continue verbetering.

Je werkt in een wereldwijd, hybride model met stakeholders en rapporteert aan de Functionele Technische Services. Je ITIL-ervaring en kennis van Azure DevOps en Microsoft 365 staan centraal bij procesoptimalisatie en

Qualifications

• 10+ years of Business Analysis experience collaborating with stakeholders, development teams and service delivery
• Advanced knowledge of Azure DevOps, Microsoft Power Platform, SharePoint Online, Teams, ITIL and requirements management
• Degree in Computer Science, Information Technology, BIS, or related discipline with proven experience in business process analysis
• Excellent communication in English with global stakeholders
• Certifications in BA, ITIL, Agile/Scrum are advantageous, valid work permit/visa where applicable

Responsibilities

• Provide business analysis, supply technical and business process expertise, and support decisions for new or changed IS solutions/services
• Collect and translate requirements for projects into specifications for delivery partners
• Apply business process knowledge to shape IS solutions and services
• Conduct advanced modelling for significant change programs

Skills

Azure DevOps

Microsoft 365

Business processes

Stakeholder engagement

Problem solving

Continuous improvement

Education

Bachelor degree in Computer Science / IT / BIS

Tools

SharePoint Online

Microsoft Teams

Microsoft Power Platform

Job description

Bij ABB helpen we industrieën efficiënter en schoner te werken en iedere medewerker draagt daaraan bij. U krijgt de ruimte om leiding te nemen, wordt ondersteund in uw ontwikkeling en zult trots zijn op de impact die we samen realiseren. Sluit u bij ons aan en help de wereld draaiende te houden.

Deze functie rapporteert aan:

IS Service Owner

In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process.

The work model for the role is: #Li-hybrid

This role is contributing to the Functional Technology Services - Legal & Integrity - Globally.

Main stakeholders are Core Integrity Function.

You will be mainly accountable for:

• Providing business analysis, supplying technical and business process / data expertise, and supporting deci-sions for new or changed IS solutions/services within scope.
• Collecting and translating requirements for projects and changes into specifications for internal and external delivery parties.
• Applying related business processes knowledge to shape and align IS solution/services to build and deliver activities.
• Conducting advanced modelling activities for significant change programs.

Our team dynamics

You will join a talented, high performing team, where you will be able to thrive.

Qualifications for the role

• You are immersed in and highly skilled in Azure DevOps, Microsoft 365 technologies, and business pro-cesses within the Integrity, Ethics & Compliance domain.
• You have 10+ years of experience in Business Analysis, working closely with business stakeholders, develop-ment teams, and service delivery organizations to translate business requirements into scalable technology solutions.
• Possess advanced knowledge of Azure DevOps, Microsoft Power Platform, SharePoint Online, Microsoft Teams, Service Management processes (ITIL), and requirements management methodologies.
• You are passionate about stakeholder engagement, problem-solving, process optimization, and driving con-tinuous improvement through collaboration and innovation.
• Degree in Computer Science, Information Technology, Business Information Systems, or related discipline, with proven experience in business process analysis, requirements engineering, and solution design.
• You are at ease communicating in English, with the ability to engage effectively with global stakeholders across business and technical teams.
• Relevant Business Analysis, Agile, Scrum, or ITIL certifications are considered an advantage. A valid work permit/visa for the job location is required where applicable.

Optional "Nice to Have" qualifications:

• Experience supporting Ethics & Compliance, Integrity, Case Management, Whistleblower, Investigations, GDPR, or Regulatory Compliance processes.
• Familiarity with requirements gathering, process mapping, user story creation, UAT coordination, backlog management, and change management.
• Experience working in Agile delivery teams using Azure DevOps.
• Exposure to AI-enabled solutions, automation, reporting, and data governance initiatives.

Voor het bouwen aan een schonere en slimmere toekomst zijn uiteenlopende denkers nodig: nieuwsgierige, moedige en creatieve mensen. Daarom verwelkomen we mensen met alle achtergronden en ervaringen.