IPCT – Client Support Navigator (1 Full-Time 12-month contract)

Rexdale CHC; Quebec; On-site; CAD 54,000 - 65,000; Full time

Benefits offered by this job

4% in lieu of benefits

Job summary

The Rexdale Community Health Centre (RCHC) is recruiting one Full-Time Client Support Navigator to join its Inter-professional Primary Care Team. The role provides psychosocial assessment, brief counselling, care coordination, advocacy and system navigation to clients facing health and social barriers.

Based primarily at a community partner site, the navigator collaborates with staff and partners to connect clients with health, housing, income, food security and legal services.

Qualifications

• Must have a minimum of Social Service Worker diploma.
• Significant experience in client coordination and group facilitation.
• Minimum of two years’ experience in a community-based health/services organization.
• Knowledge of health and social service providers in Rexdale and OHT affiliates.
• Ability to establish good working relationships with partner agencies.
• Excellent written and oral communication skills.
• Experience handling confidential documents.
• Able to multitask in a fast-paced environment.
• Language skills relevant to residents is an asset.

Responsibilities

• Assess client status by understanding socio-economic position, housing, finances and legal needs.
• Assist in locating community resources and provide referral information.
• Coordinate care by ensuring resources are in place and used appropriately.
• Compile information on community resources and facilitate access by liaising with groups.
• Participate in design and implementation of new programs to meet needs.
• Provide short-term counselling and refer to other health professionals when needed.

Skills

Client coordination

Group facilitation

Interdisciplinary teamwork

Communication

Confidentiality

Education

Social Service Worker diploma

Tools

EMR

Job description

IPCT – Client Support Navigator (1 Full-Time 12-month contract)

The Rexdale Community Health Centre (RCHC) is a multi-service organization providing primary health care, health promotion and community support services. These include settlement and community development programs for individuals and families of all ages and backgrounds, including children, youth, adults and seniors.

RCHC is currently recruiting one (1) Full-Time Client Support Navigator to join our Inter-professional Primary Care Team (IPCT). The IPCT is part of a broader initiative to expand access to comprehensive, team-based care in the community.

The Client Support Navigator plays a key role in supporting individuals and families experiencing a range of health and social challenges. The position provides psychosocial assessment, brief supportive counselling, care coordination, advocacy and system navigation, with particular attention to the social determinants of health and barriers impacting access to care and services.

Working collaboratively with RCHC’s interdisciplinary primary care team and community partners, the Client Support Navigator helps clients identify their needs, develop appropriate care and support plans, and connect with health, mental health, housing, income, food security, settlement, legal and other community-based services.

This position is employed by RCHC and will be based primarily at a community partner agency site. The successful candidate will work closely with partner agency staff while remaining an integral member of RCHC’s Inter-professional Primary Care Team. Attendance at RCHC locations may also be required for meetings, training, organizational activities and service needs.

Key Responsibilities

• Assess client status by gaining an understanding of socio-economic position, psychological outlook, housing, financial and legal needs.


• Assist in locating required community resources by liaising with community groups and other health/social service agencies to provide referral information and act as client advocate.


• Act as client coordinator by ensuring all available and required resources are in place and used appropriately.


• Act as a resource person to Health Centre staff, clients and community residents by compiling information on community resources and facilitating access to those resources by liaising with community groups.


• Participate in the design and implementation of new programs to meet individual client and community needs.


• Ensure comprehensive care for clients by providing information and short-term counselling, and when necessary, referring them to other community health centre professionals.


• As part of the circle of care, supports clients with their care plans, including Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs).


• Collaborates and delivers shared medical appointments and other wellbeing initiatives.


• Conducts intake interviews to ensure that clients meet The Centre’s mandate.


• Registers clients, collects socio demographic, health equity data and other relevant information, and conducts biennial updates of such data.


• Facilitates client advisory committees, client engagement and feedback mechanisms.


• Provide comprehensive introduction to all eligible services.


• Connects clients to appropriate community and social supports.


• Provides a range of instrumental supports (forms, interpretation, and internal referrals).


• Facilitates Client transfers when requested.


• Maintains records, forms and electronic encounter data as required


• Provides back-up support for the front desk and colleagues as required


• Other duties and responsibilities assigned as needed.

Client Advisor, Support and Education in the community

• Provides clients with support services, e.g. external referrals and information regarding community services, shelters, government services, partner agencies; assists clients with access to items such as clothing, food and needle exchange


• Provides occasional accompaniment to services e.g. emergency room, specialist appointments, shelters or other agencies


• Provides information on internal and external resources as required

Health Promotion

• Ensure appropriate care is delivered by maintaining client records, assessment notes and correspondence within the safeguard of confidentiality.


• Supports the centre in identifying and addressing local health and social issues that impact the health of Rexdale residents, through research, community engagement, etc.


• Supports the design, implementation and evaluation of health promotion programs and activities to support clients and community members.


• Engage community groups and networks in support of community initiatives and represent The Centre at meetings with those groups.


• Identify assets and resources that can be used to build a healthier community


• Identify and promote activities, tools and resources related to health literacy, cultural competency, health equity, and anti-oppressive practices within The Centre

Qualifications and Experience

• Must have a minimum of Social Service Worker diploma


• Significant experience in client coordination and group facilitation.


• Minimum of two years’ experience working for a community-based health/services and/or values-based organization.


• Knowledge of health and social service providers, their policies, and support networks in Rexdale and affiliates of our OHT


• Familiar with community resources and government services.


• Ability to establish good working relationships with partner agencies that provide the continuum of health and social sector services to clients.


• Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level.


• Experience working with confidential and time-sensitive documents and information.


• Excellent interpersonal skills and the ability to multitask in a fast-paced environment.


• Experience working in a value-based non-profit or social services organization.


• Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.


• Demonstrated proficiency in the use of computers and various computer software applications, such as Electronic Medical Record (EMR).


• Ability to speak languages relevant to the residents of the organization’s community is an asset.

The Rexdale Community Health Centre is committed to Employment Equity and encourages applications from people representing the diverse community we serve.

Salary Range:

$53,650 – $64,644 based on experience, plus 4% in lieu of benefits

Hours:

35 hours per week

Closing date for internal applicants:

October 22, 2026

Please note this is a unionized environment-UFCW Locals 175 and 633.

The Rexdale Community Health Centre is committed to Employment Equity and encourages applications from people representing the diverse community we serve. Rexdale CHC strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes please contact Human Resources at [e-mail] for assistance.