Investor Services - Senior Associate & Dealer Representative, Investor Services

Trez Capital; Toronto; On-site; CAD 77,000 - 117,000; Full time

Job summary

Trez Capital is seeking a Senior Associate & Dealing Representative in Investor Services. The role involves exceptional client service management, compliance assurance, and collaboration across departments to enhances the investor experience. Ideal candidates will have substantial financial services experience and advanced skills in investor portfolio management.

Benefits

Competitive total rewards package

Qualifications

• Minimum of 5 years of experience in the financial services industry.
• At least 3 years as a Licensed Exempt Market Dealing Representative.
• Eligibility for registration as a dealing representative required.

Responsibilities

• Manage and service accounts for high-net-worth individuals.
• Ensure compliance with Know-Your-Client (KYC) standards.
• Support production of monthly fund fact sheets and quarterly reports.

Skills

Strong working knowledge of constructing investor portfolios

Excellent time management

Superior analytical and problem-solving skills

Superior interpersonal and relationship management skills

High level of accuracy and attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office

Education

Degree or Diploma in Commerce, Business Administration or a related field

Completion of Canadian Securities Course (CSC) or Exempt Market Products (IFSE)

Job description

Founded in 1997, Trez Capital is a non-bank leading provider of private commercial real estate debt and equity financing solutions in Canada and the United States. For over 25 years, we have consistently provided developers and owners with flexible short-to-mid-term financing. Trez Capital also offers private and institutional investors strategies to invest in a variety of opportunistic, fully secured mortgage investment funds and investment assets. We have built our reputation on doing what we say, with a results-oriented approach to everything we do. We are building a better future as we proudly build better places for people to live, work and play. We are committed to our values - Trust, Respect, Excellence, and Zest - in all that we do. Trez offers a dynamic work environment with opportunities for growth and a competitive compensation package.

We pride ourselves on our relationships and are passionate about providing exemplary client service, creating loyal and satisfied investors and borrowers and fostering a collaborative environment in which our employees can excel. We believe in hiring the best people who are as committed to creating incredible experiences for our clients and our team members. We set bold goals and deliver results.

Job Purpose :

The Senior Associate & Dealing Representative, Investor Services plays a critical role in supporting the Investor Services team by providing exceptional service and managing relationships with high-net-worth individuals, family offices, and other direct investors. Sr Associate will collaborate with other Trez departments such finance, operations, portfolio management, asset management, marking, and compliance to produce investor reporting and responses, support new product start-ups, and aid in annual audit and tax document production. This role will include process analysis in order to suggest improvements and implement migration of manual work to automated and scalable processes.

Primary Accountabilities :

• Investor Engagement : Meet with existing and potential direct investors, providing personalized service, investment advice, and information on Trez's Offering Memorandum, Limited Partnerships, and Loan Sharing products.
• Client Management : Manage and service accounts for high-net-worth individuals, family offices, and friends of the firm, ensuring client satisfaction and regulatory compliance.
• Compliance and Documentation : Ensure all client files are current and meet regulatory requirements, adhering to Know-Your-Client (KYC) and Suitability standards during the registration of new investors.
• Reporting and Communication : Support production of monthly fund fact sheets, quarterly performance reports, and other investor communications. Proactively communicate with direct investors to keep them informed and engaged.
• Project Support : Contribute to process improvement projects within Investor Services, assisting initiatives that strengthen direct investors servicing and enhance the investor experience.
• Sales and Marketing Support : Assist in marketing and sales activities related to raising capital, working closely with the sales team to identify opportunities and provide necessary support.

Qualifications and Experience :

• Degree or Diploma in Commerce, Business Administration or a related field;
• Minimum of 5 years of experience in the financial services industry, with at least 3 years as a Licensed Exempt Market Dealing Representative;
• Completion of Canadian Securities Course (CSC) or Exempt Market Products (IFSE) course; eligibility for registration as a dealing representative is required.

Core Competencies (Knowledge, Skills & Abilities) :

• Strong working knowledge of constructing investor portfolios, including asset allocation strategies.
• Excellent time management skills, with the ability to multi-task and prioritize a diverse workload effectively.
• Superior analytical and problem-solving skills, with a focus on delivering high-quality outcomes.
• Superior interpersonal and relationship management skills, with the ability to build and maintain strong client relationships.
• Able to work independently and as part of a team, demonstrating initiative and collaboration.
• High level of accuracy and attention to detail, particularly in managing client documentation and compliance requirements.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Proficiency in Microsoft Office, with strong skills in Word, PowerPoint and Excel.
• In-depth knowledge of investment management products and services, with a focus on the exempt market.

On offer is a competitive total rewards package, with a base salary range of $77,520 to $116,280, dependent upon experience. Only direct applications will be accepted.

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