Investor Services Administrator (Hybrid, 6-Month Contract)

TMX Group; Toronto; Hybride; CAD 28 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Hybrid work model

Generous time-off and leaves

Résumé du poste

TMX Group is seeking an Administrator for Investor Services on a 6-month contract in Toronto, hybrid (2-3 days in office). You will engage with security holders via multiple channels, providing expert support on transfers and account updates, while ensuring compliance and high-quality service.

The role emphasizes proactive problem solving and strong communication skills. Ideal candidates bring prior administrative/Contact Center experience in financial services, strong Microsoft Office/Google

Qualifications

• Self-starter with time management, organizational and problem solving skills.
• Professional level written and verbal communication skills.
• Strong client service capability and ability to engage with clients to deliver practical solutions.

Responsabilités

• Proactively engage with security holders via phone, email, and mail to deliver a world-class service experience with first point of contact resolution.
• Respond accurately and empathetically to questions, assisting with transfer-related requests and concerns.
• Contribute to team results and support colleagues in satisfying clients’ needs.
• Collaborate with Legal and Estates Operations teams as part of a TSX Trust team.
• Coach clients in using TSX Trust digital tools and update account information as needed.
• Identify complaints trends and inform management to improve service levels.

Connaissances

Self-starter

Time management

Problem solving

Written communication

Verbal communication

Client service

Independent work

Rapport building

Overtime flexibility

Outils

Microsoft Office

Google Workspace

Description du poste

TMX Group is seeking an Administrator for Investor Services on a 6-month contract in Toronto, hybrid (2-3 days in office). You will engage with security holders via multiple channels, providing expert support on transfers and account updates, while ensuring compliance and high-quality service.

The role emphasizes proactive problem solving and strong communication skills. Ideal candidates bring prior administrative/Contact Center experience in financial services, strong Microsoft Office/Google