Investor Services Administrator

SGGG-FSI; Toronto; Remote; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus

Open-door culture

Remote-friendly with flexible work

Medical, dental and vision coverage

RRSP matching

Job summary

SGGG Fund Services Inc. is seeking an entry-level Investor Services Administrator to join our team in Toronto. This role provides back-office administration, processes investor transactions, prepares statements, and responds to client inquiries.

The ideal candidate has strong Excel skills, good communication, attention to detail, and a customer-focused mindset. We offer a salary of 55,000–60,000 CAD with discretionary bonus and a collaborative, flexible work environment.

Qualifications

• Post-secondary education in any field or 1 year in financial services or equivalent transferable experience.
• Intermediate to advanced Excel skills including sorting, formulas, and data management functions.
• Strong written and verbal communication skills.
• Ability to perform basic mathematical calculations (percentages, averages, simple financials).
• Attention to detail and accuracy, strong organizational skills.

Responsibilities

• Process investor transaction packages using proprietary software.
• Communicate Fundserv and settlement amounts to fund managers and internal teams.
• Prepare investor statements and trade confirmations within service standards.
• Respond to dealer service inquiries and maintain timely responses.
• Handle non-financial investor account updates and maintenance requests.
• Produce standard reports for clients, dealers and internal stakeholders.

Skills

Strong written and verbalcommunication

Attention to detail

Time management

Customer service mindset

Teamwork and collaboration

Microsoft Excel proficiency

Education

Post-secondary education or 1 year finance experience

Tools

Microsoft Excel

Job description

About The Role

We are seeking a motivated and detail-oriented Investor Services Administrator to join our Investor Services team. This entry-level role is responsible for providing back-office administration and operational support to investment fund managers by processing investor transactions, preparing investor communications, maintaining records, and responding to inquiries from clients and financial institutions.

The successful candidate will have strong communication skills, a customer-focused mindset, proficiency in Microsoft Excel, and a genuine interest in financial services and investments. They will thrive in a collaborative environment, demonstrate attention to detail, and be eager to learn and grow within the organization.

What You’ll Do

• Process investor transaction packages using proprietary administration software.
• Communicate Fundserv and manual settlement amounts to fund managers and internal departments.
• Prepare investor statements and trade confirmations within established service standards.
• Respond to dealer service inquiries and resolve issues within department turnaround targets.
• Respond to fund manager inquiries promptly and professionally, meeting same-day response expectations where applicable.
• Process non-financial investor account updates and maintenance requests.
• Produce and prepare standard reports for clients, dealers, and internal stakeholders.
• Maintain accurate records and documentation of transactions and communications.
• Support operational efficiency through adherence to internal controls and procedures.
• Assist with special projects and perform other duties as assigned by management.

What You’ll Bring

Must-Haves / Required

• Completed post-secondary education in any field OR one year of professional experience in financial services OR equivalent transferable work experience.
• Intermediate to advanced Microsoft Excel skills, including sorting, formulas, and data management functions.
• Strong written and verbal communication skills.
• Ability to perform basic mathematical calculations, including percentages, averages, and simple financial calculations.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Customer service mindset with the ability to professionally manage inquiries and requests.
• Ability to work independently and collaboratively within a team environment.
• Willingness to learn and adapt in a fast-paced environment.

Nice-to-Haves / Assets

• Previous experience in financial services, investments, banking, fund administration, or customer service.
• Familiarity with Fundserv processes or investment products.
• Knowledge of investment funds or financial markets.
• Experience working with Microsoft Office applications beyond Excel.
• Interest in building a career within the financial services industry.

You Should Embody:

• Integrity: Demonstrates accountability, transparency, and sound judgment
• Leadership: Takes initiative and ownership of responsibilities
• Focus: Effectively manages time and delivers high-quality work under deadlines
• Passion: Shows commitment to continuous learning and process improvement
• Teamwork: Collaborates effectively with colleagues and stakeholders

What We Offer

• This position offers a salary range of $55,000-$60,000, with a discretionary bonus.

• An award-winning open-door culture with a collaborative & inclusive team
• Committed to flexible work arrangements, with heavily weighted remote work
• Comprehensive medical, dental and vision coverage + Lifestyle and/or Health Spending Accounts
• RRSP Matching that increases with tenure
• Parental Leave top up program
• Team connection through quarterly team lunches, bi-annual companywide events, sport and charity initiatives
• Support for professional learning and development
• Milestone recognition program

Application Information

• Number of positions:1
• This is a new headcount, and we are actively recruiting for it.

• We use AI-enabled tools to sort applications based on job-related criteria. A human decides who moves forward. Some AI proctored tests may also be scored with AI; Trained staff review the scores before any decision is made.