Social Media Community Manager

Fidelity International; Toronto; Hybrid; CAD 94,000 - 117,000; Full time

Benefits offered by this job

Health benefits

RRSP contribution

Parental leave top-up

Home office equipment allowance

Volunteer days

Professional development

Job summary

Fidelity Canada is seeking a Social Media Community Manager to grow our social presence and lead the organic program across platforms, from YouTube to TikTok. You’ll collaborate with colleagues across teams to support strategic priorities and drive engagement with content that resonates with diverse audiences.

You will leverage data from multiple sources to refine strategies, support community projects, and strengthen Fidelity’s culture and trust with clients.

Qualifications

• University degree or equivalent working experience.
• Minimum 5 years in social media.
• Experience with enterprise social platforms (YouTube, LinkedIn, Instagram, Facebook, Reddit, TikTok).
• Strong content generation including video editing and copywriting.
• Experience in investment industry is a plus.

Responsibilities

• Grow Fidelity Canada's social media presence and develop content strategies.
• Lead the organic social media program and partner with other community managers.
• Utilize data to understand audiences and tailor content across platforms.
• Collaborate with internal teams and external partners to support strategic priorities.
• Support community engagement projects and strengthen community and culture.

Skills

Social media strategy

Community management

Video editing

Copywriting

Audience analysis

Cross-functional collaboration

Education

Bachelor's degree in Communications/Journalism/English/Marketing/Business

Tools

Sprinklr

Seismic Social

Adobe Express

Job description

Job Description You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement. Current work authorization for Canada is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

How You'll Make an Impact

The Social Media Community Manager is responsible for growing Fidelity Canada's social media presence, by developing and executing content strategies and delivering exceptional community engagement. You will lead Fidelity Canada’s organic social media program alongside other community managers. You will embrace data from various sources and monitor social media to understand who our audiences are and what motivates them. You will learn about what differentiates Fidelity, our investment professionals, products and services and culture, and lead the development and execution of content strategies with creativity and consistency across various internal and external social media platforms. You will collaborate and develop strong relationships with colleagues across teams, departments and external partners to support strategic priorities (e.g. new products, webcasts and podcasts), and contribute to growing our reach and impact. You will support the development and execution of community engagement strategies, support community projects and be a key player in strengthening community and culture at Fidelity and our customers’ trust in Fidelity. You will lead Fidelity’s social media employee advocacy program, generating new content that employees are excited to share.

What We Are Looking For

• University degree, preferably in Communications, Journalism, English, Marketing, Business, related field, or equivalent working experience.
• Minimum 5 years of social media experience.
• Experience with Sprinklr, Seismic Social, Adobe Express.
• Experience managing enterprise social media channels, including YouTube, LinkedIn, Instagram, Facebook, Reddit and TikTok.
• Strong content generation experience, including video editing and copywriting.
• Experience working in the Investment industry is a nice to have.

The Expertise You Bring

• Appreciate digital technologies and emerging social media trends.
• You have excellent project management and organizational skills to see deliverables through to timely and successful completion.
• You have a strong client service orientation and thrive in a collaborative team, managing multiple competing priorities with ease.
• You have excellent written and verbal communication skills with a proven ability to influence to achieve goals.
• You are focused on continuous improvement and think creatively to deliver innovative solutions.
• Demonstrated familiarity with AI tools and technologies, including their application in social media content creation.

Some of the ways we'll help you feel valued and supported as part of our team:

• Flexible working arrangements that vary based on role requirements
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to 6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to 650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow. For this role, your total rewards include:

Base Salary and discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from 94000 to 117000 based on experience and qualifications.

RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

Why Work at Fidelity?

We are proud to be recipients of the following:

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process as well as an AI screening tool that assists in screening and assessing applications. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.