Investigator, Practice Complaints & Investigations

CPSBC Careers; Vancouver; On-site; CAD 73,000 - 91,000; Full time

Job summary

CPSBC Careers in Vancouver seeks a dedicated Investigator to support investigations under the Health Professions and Occupations Act. You will work with case administrators and department managers on clinical and conduct complaints triaged to the registrar and/or Investigation Committee.

Five years of investigative experience in a legal environment, trauma-informed interview skills, and knowledge of CPSBC standards are preferred.

Qualifications

• Five years of work experience in an investigative capacity within a legal environment, preferably in a self-regulatory or administrative law setting.
• Knowledge of CPSBC’s practice standards and relevant legislation (HPOA, BC Family Law Act, Health Care Act) related to CPSBC complaints.
• Experience in trauma-informed interviews and investigations.
• Experience with decision writing and familiarity with legal/medical terminology.
• Strong administrative law principles and procedural fairness understanding.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and some database usage.
• Strong critical thinking, analytical and problem-solving abilities.
• Ability to work independently and as part of a team while maintaining confidentiality.

Responsibilities

• Create investigative plans for cases triaged to the Investigation Committee and update plans as new information arrives.
• Review responses and documents; guide case administrators on next steps.
• Ensure investigation files are complete and organized before disposition.
• Review licensee files for prior complaints to identify patterns.
• Contact potential complaint parties for pertinent information when appropriate.
• Determine if interviews are needed and coordinate them as needed.
• Document all complaint party contact and correspondence in files.
• Support decision writers and medical reviewers with drafts and inquiries.
• Collaborate with managers to process files efficiently.
• Draft final investigation reports ahead of Committee review and adjudication.
• Prepare correspondence, submissions, and memorandums per CPSBC procedures.
• Assist in developing policies and work standards to improve consistency and efficiency.
• Schedule and facilitate case conferences requiring leadership input.
• Undertake other duties as assigned by management.

Skills

Investigative experience

Legal environment knowledge

Trauma-informed interviewing

Decision writing

Administrative law principles

Verbal and written communication

Analytical thinking

Teamwork

Initiative

Education

Bachelor's degree (relevant field)

Tools

Microsoft Office

Database management

Job description

CPSBC Careers in Vancouver seeks a dedicated Investigator to support investigations under the Health Professions and Occupations Act. You will work with case administrators and department managers on clinical and conduct complaints triaged to the registrar and/or Investigation Committee.

Five years of investigative experience in a legal environment, trauma-informed interview skills, and knowledge of CPSBC standards are preferred.