Complaint Navigator

College of Physicians and Surgeons of British Columbia; Vancouver; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Job summary

The College of Physicians and Surgeons of British Columbia (CPSBC) is seeking a Complaint Navigator for the Complaints and Practice Investigations department. Reporting to the intake manager, you will guide complainants through the CPSBC process with clarity and respect, providing subject matter expertise and practical assistance.

This full-time, permanent role supports a hybrid work-from-home/in-office model and includes a comprehensive benefits package.

Responsibilities

• Provide subject matter expertise and support as complainants navigate the CPSBC complaints and investigation process.
• Ensure complainants receive clear, respectful, and accessible guidance through each step of the process.

Job description

Reporting to the intake manager in the complaints and practice investigations department, and working closely with the other department managers, the complaint navigator is responsible for providing subject matter expertise and support as complainants navigate the College of Physicians and Surgeons of BC complaints and investigation process. The complaint navigator ensures that complainants receive clear, respectful, and accessible guidance through each step of the process.

This is a full-time permanent position. The compensation range for this position is $87,392 to $109,240 per year plus benefits.

Complaint Navigator, Complaints and Practice Investigations | Dayforce Jobs

We thank all applicants for their interest; however, only those selected for interview will be contacted.

The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.

CPSBC is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.

CPSBC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.

We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.