Internet Sales Manager

Dilawri Group of Companies; Burnaby; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Vehicle purchase program

Coaching & training

Wellness & assistance

Social events

Job summary

Dilawri Group of Companies in Burnaby is seeking a driven Internet Sales Manager to lead our online BMW sales efforts and deliver a premium buying experience. You will respond promptly to internet inquiries, manage CRM lead processes, set showroom/test-drive appointments, and build relationships with customers across phone, email, and digital platforms.

This role requires strong communication, CRM experience, self-motivation, professional appearance, and the ability to work evenings and weekends

Qualifications

• Automotive sales or internet sales experience required.
• Strong communication and customer service skills.
• Experience using CRM systems and lead management tools.
• Self-motivated, organized, and goal-oriented.
• Professional appearance and attitude; able to work evenings/weekends.
• Valid driver’s license with clean driving record.

Responsibilities

• Respond promptly to internet, phone, and digital inquiries.
• Manage CRM lead processes and customer follow-up.
• Set and confirm appointments for showroom visits and test drives.
• Build relationships with customers through phone, email, text, and online platforms.
• Work closely with sales consultants and management to maximize lead conversion.
• Maintain high customer satisfaction and professionalism.
• Monitor lead sources and performance metrics.
• Ensure all online customers receive a luxury-level experience aligned with BMW standards.
• Assist with digital marketing campaigns and inventory merchandising when needed.

Skills

Auto sales

CRM tools

Customer service

Communication

Organizational

Evenings/weekends

Driver's license

Tools

CRM systems

Job description

Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

We arelooking for a driven, customer-focused Internet Sales Manager to lead ouronline sales efforts and help deliver a premium buying experience worthy of theBMW brand. If you thrive in a fast-paced automotive environment, understanddigital lead management, and know how to convert online inquiries into loyalcustomers, we want to hear from you.

Primary Duties and Responsibilities

• Respondpromptly to all internet, phone, and digital inquiries
• ManageCRM lead processes and customer follow-up
• Setand confirm appointments for showroom visits and test drives
• Buildrelationships with customers through phone, email, text, and onlineplatforms
• Workclosely with sales consultants and management to maximize lead conversion
• Maintainhigh customer satisfaction and professionalism
• Monitorlead sources and performance metrics
• Ensureall online customers receive a luxury-level experience aligned with BMWstandards
• Assistwith digital marketing campaigns and inventory merchandising when needed

Qualifications Required

• Automotivesales or internet sales experience is a must for this position
• Strongcommunication and customer service skills
• Experienceusing CRM systems and lead management tools
• Self-motivated,organized, and goal-oriented
• Professionalappearance and attitude
• Abilityto work evenings and weekends as needed
• Validdriver’s license with clean driving record

About Dilawri

Inaddition to working with and learning from a team of leading professionals inthe automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.