International Student Experience Lead

Queen’s University; Kingston; On-site; CAD 65,000 - 90,000; Full time

Job summary

Queen's University in Kingston, ON is seeking a strategic coordinator to lead research, data analysis, and intelligence related to the international student experience. You will inform planning and proactive decision making within the International Centre and collaborate across university stakeholders.

The role consolidates student feedback, institutional data, and emerging trends to identify needs, gaps, risks, and opportunities, translating findings into actionable insights and

Job description

A Brief Overview

This position leads strategic research, data analysis, and intelligence related to the international student experience to inform the Queen's university International Centre's planning and proactive decision making. The role gathers and synthesizes information from student feedback, institutional data, service delivery insights, research, and emerging trends to identify patterns, anticipate student needs, uncover systemic gaps, and assess risks and opportunities. It translates findings into strategic recommendations, evidence-informed initiatives, and actionable insights to improve the international student experience and support institutional priorities. Working collaboratively with stakeholders across the university, the position advances cross-functional projects, evaluates outcomes, and identifies opportunities for continuous improvement. The role serves as a strategic resource for International Student Services, strengthening the university's ability to understand changing student needs, respond proactively, and make informed decisions.

This position manages projects, and acts as the project lead by developing work plans, investigating issues, seeking feedback, managing risks, anticipating challenges, and making recommendations. This position provides strategic support, coordination, research, modelling and analysis to contribute to the completion of project deliverables. This position works closely with senior leadership team on communications to raise awareness for the project.