INTERNAL - Full-Time Hybrid Site Supervisor (2 month Temp Contract)

Housing Information Services; Windsor; On-site; CAD 37,000 - 40,000; Full time

Job summary

Housing Information Services seeks a Full Time Temp Site Supervisor for the Homelessness and Housing Help Hub (H4) in Windsor. You will lead on-site staff, enforce safety policies, and coordinate case management and wrap-around supports for participants experiencing homelessness.

The role requires a Bachelor Degree in Social Work or Social Science (or relevant college diploma) and 1–5 years of relevant supervisory experience.

Qualifications

• Bachelor's degree in Social Work or Social Science (or relevant college diploma preferred).
• 1-3 years in management or supervision of staff serving vulnerable individuals, or 3-5 years with marginalized populations.
• Experience with Windows, Microsoft software, Internet and standard office equipment.

Responsibilities

• Oversee daily activities of on-site staff and ensure adherence to safety and program policies.
• Develop and implement individualized service plans and coordinate wrap-around supports.
• Maintain documentation, data systems, and program metrics; participate in case conferences as needed.

Skills

Staff Management

Case Management

Communication

De-escalation

Education

Bachelor Degree in Social Work or Social Science

College Diploma (relevant)

Tools

Windows

Microsoft Office

Internet

Job description

Position Available

Full Time Temp Site Supervisor (Contract Position until December 19th, 2026)

Program

Homelessness and Housing Help Hub (H4)

Program Description

H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies.

Start Date

Monday October 19, 2026

Work Week

Monday to Friday 2pm -10pm

Location

400 Wyandotte St. E., Windsor ON

Rate of Pay

$27.50 Probationary Wage, with increases up to $29.50 after successful completion of probationary wage.

$2/Hour Shift Premium for Evening Hours between the hours of 6:00 PM and 6:00 AM.

Job Summary

Under the direction of the Program Lead, assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.

Qualifications

See attached Job Specifications

Reports To

H4 Program Director

Job Description

The Site Supervisor is responsible for the daily operations and supervision of the on-site staff while being flexible and dynamic to meet the needs of participants and community members accessing H4. The Site Supervisor is responsible for assuring the organization’s values and philosophy of consumer choice; harm reduction and recovery-oriented supports are expressed in all aspects of team practice. The Site Supervisor maintains oversight to ensure services are prioritized for participant self-identified goals for housing and recovery; while enforcing program safety policies and procedures for the well-being of participants, on-site staff, partner agency staff and community members.

Essential Duties and Responsibilities Include

Staff Management and Supervision

• Oversee daily activities of staff, ensuring they adhere to program policies, procedures, and health and safety regulations.
• Hold regularly scheduled team meetings to provide program or agency updates and maintaining strong communication with on-site staff to adhere to program directives.
• Provide guidance, support, and training to staff members.
• Conduct the recruitment, onboarding, training, and evaluation of program staff on an ongoing basis.
• Manage and organize staff schedules, coverages, time-off requests, and call-ins.

Participant Services and Support

• Ensure high-quality service delivery to participants, addressing needs and concerns promptly if support is required from the on-site staff.
• Monitor client interactions to ensure they are treated with respect and dignity.
• Implement and manage service restrictions to prevent serious occurrences, incidents, and uphold program safety, as needed.
• Assist in the development and implementation of individualized service plans for clients.
• Conduct case management file reviews with Housing Intervention Workers to ensure comprehensive wrap-around supports, effective service coordination, timely service delivery, and adherence to program procedures are followed.
• Attend community case conferences as needed to support service delivery coordination to high-acuity or highly barriered participants.

Reporting and Documentation

• Complete daily operative tasks, complete mandatory safety and incident reports, and maintain communication databases in a timely and effective manner.
• Utilize data management systems to track and report on program metrics.

Other Activities

• Participate in professional development opportunities to stay current with industry trends and best practices.
• Open/close the program daily.
• Receive, track, and order program inventory and supplies as needed.
• Complete other duties as required.

Education & Skills

Post-secondary education completed at an Accredited Canadian University with a minimum of Bachelor Degree in Social Work or Social Science, or relevant College Diploma preferred.

Work Experience

1-3 years recent and relevant experience in management or program supervision for vulnerable individuals, OR 3-5 years recent and relevant experience working with vulnerable / low-income / marginalized individuals.

Demonstrated ability to lead and manage a diverse team in a fast-paced and dynamic environment. Capable of working both on own initiative and in a team environment. A strong background in service delivery tailored towards marginalized individuals. Proven interpersonal and communication skills.

Experience / knowledge of Windows, Microsoft Software, Internet, and standard office equipment is required.

Knowledge

In-depth understanding of housing insecurity, homelessness, and the challenges faced by vulnerable and marginalized populations. Comprehensive knowledge of the local Emergency Shelter system, Social Services, and Community Agencies in Windsor-Essex. Ability to communicate and lead effectively with diverse staff and community partners.

Experience and knowledge working with individuals experiencing chronic homelessness or other vulnerable / marginalized populations from a person-centered perspective, preferred.

Ability to speak other languages an asset.

Certifications and Other Requirements

Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required.

Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset.

Must have reliable and effective mode of transportation.

Work Related Abilities

Policies and Procedures: Adheres to all organization policies and procedures and make recommendations where applicable. Able to relate to routine operations in a manner that is consistent with existing solutions to problems; log work activities.

Handle Multiple Tasks / Requests: Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc.

Spoken and Written Communications: Able to clearly present information verbally in person and over the phone; in writing and to document activities; to read and interpret written information; comprehend information delivered orally.

Professional Engagement: Able to communicate with clients, partners, and staff professionally. Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset.

Critical Problem Solving: Able to assess complex situations and develop effective, practical solutions within each context. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges.

Safety

Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour.

Relevant Work Environment

The workweek will be a minimum of forty (40) hours, including availability and flexibility for weekend and statutory holiday work as required.

Please note that this contract may have the possibility to be shortened or extended at the program director's discretion. The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility.

Disclaimer

The job specifications indicate the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.

Equal Opportunity Statement

Housing Information Services is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for a job opportunity, please advise the hiring manager of any accommodations needed to ensure you have access to a fair and equitable process. Information received relating to accommodation measures will be addressed confidentially.