Intern - PC Mastercard Lifecycle Management & Partnerships, Winter 2027

EQ Bank; Toronto; Hybrid; CAD 15,000 - 20,000; Part time

Benefits offered by this job

Competitive discretionary bonus

RRSP match program

Medical, dental, vision & disability

Employee Share Purchase Plan

Parental top-up support

Generous vacation & personal days

Job summary

EQ Bank is seeking a Co-op Student to join the Lifecycle Management & Partnerships team for the January–April 2027 term. You will gain exposure to customer lifecycle strategy, engagement programs, and partner relationship management while collaborating with Digital, Marketing, Product, and Data.

The role requires analytical thinking, strong Excel/PowerPoint skills, and the ability to drive data-informed decisions.

Qualifications

• Currently pursuing a degree in Business, Commerce, Marketing, Economics, or related field.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to organize, analyze, and present information.
• Strong communication and collaboration skills across teams.
• Ability to manage multiple priorities and deliver results.

Responsibilities

• Support customer lifecycle management initiatives to improve engagement and retention.
• Analyze data to identify trends, measure results, and inform decisions.
• Collaborate with Digital, Marketing, Product, and Data teams on key initiatives.
• Research customer behaviours and market trends to support strategy.
• Prepare reports, analyses, and presentations for stakeholders.
• Assist in managing partner relationships through monthly reporting and reviews.
• Contribute to internal monthly business reviews and performance deep dives.
• Coordinate quarterly business reviews and ensure timely materials delivery.

Skills

Analytical thinking

Problem solving

Strong communication

Collaboration

Multi-tasking

Education

Currently pursuing a degree in Business, Commerce, Marketing, Economics, or related field

Tools

Excel

PowerPoint

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!

Work Term: January - April 2027

The PC Mastercard team is seeking a Co-op Student to support its dynamic, fast-paced Lifecycle Management & Partnerships team. The role supports key initiatives across customer lifecycle management, engagement and retention programs, and strategic partner relationship management. It works cross-functionally with Digital, Marketing, Product, Data, and external partners to support initiatives that enhance the customer experience and drive engagement for no-fee and Insiders credit cards. The successful candidate will gain exposure to customer lifecycle strategy, partnership management, data analysis, performance reporting, and cross-functional project coordination while contributing to customer and business outcomes.

The Core Responsibilities Of The Job

• Support customer lifecycle management initiatives focused on improving engagement, card usage, retention, and the overall cardholder experience.
• Analyze customer, campaign, and business performance data to identify trends, measure results, and support data-driven business recommendations.
• Collaborate with cross-functional teams including Digital, Marketing, Product, and Data to support the planning, execution, and tracking of key business initiatives.
• Conduct research on customer behaviours, market trends, and the competitive landscape to support strategic decision-making.
• Prepare reports, analyses, presentations, and executive materials for internal stakeholders and partner meetings.
• Support the management of strategic partner relationships through monthly reporting, performance tracking, quarterly business reviews, and ongoing initiatives that contribute to long-term partnership success.
• Support internal monthly business reviews and performance deep dives through data analysis, insight development, reporting, and preparation of materials for senior leadership.
• Coordinate partner quarterly business reviews and internal monthly business reviews by gathering data and stakeholder inputs, updating presentations, tracking deliverables, and helping ensure materials are completed and delivered on schedule.

Let’s Talk About You!

• Currently pursuing a degree in Business, Commerce, Marketing, Economics, or a related field.
• Strong analytical and problem-solving skills with an interest in using data to support business decision-making.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to organize, analyze, and present information effectively.
• Strong communication, interpersonal, and collaboration skills, with the ability to work effectively across teams and stakeholders.
• Demonstrated ability to work multiple priorities simultaneously with track record of implementing results.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.