Intern, Business Analytics, Customer Response Center (CRC) - Winter 2027

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 22,000 - 30,000; Full time

Job summary

Bombardier is seeking a motivated intern for the Winter 2027 cycle to support the CRC Business Analyst in data-driven decision making. You will help develop operational dashboards, reports, KPIs, and contribute to process improvements that boost customer support performance and efficiency.

You will gain hands-on experience with BI tools, data analytics, and automation while collaborating with cross-functional teams in a hybrid setting.

Qualifications

• Enrolled in a related field of study (Business, Analytics, IS).
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and data visualization tools.

Responsibilities

• Analyze performance metrics, identify trends, risks and opportunities.
• Develop and maintain KPIs and executive reporting packages.
• Validate data quality and resolve discrepancies.
• Streamline reporting processes to improve efficiency.
• Support Power BI dashboards and reports development.
• Document reporting requirements and business processes.
• Extract and organize data from various sources.
• Collaborate with stakeholders to capture reporting needs.
• Explore AI/automation opportunities to optimize workflows.
• Prepare presentations and executive summaries as required.

Skills

Analytical ability

Excel proficiency

Power BI

Salesforce familiarity

SQL

Power Query

DAX

Microsoft 365

Bilingual EN/FR

Education

Enrolled in Business/Analytics/IS

Tools

Power BI

Salesforce CRM

SQL

Power Query

DAX

Job description

Intern, Business Analytics, Customer Response Center (CRC) - Winter 2027

10/5/26 Requisition ID: 15754 Dorval, QC, CAN, H4S 2A3

Innovation is in our DNA… is it in yours?

Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

Your boarding pass will include…

Several conferences, including:

• Meet An Executive
• Women Taking Flight

Learning more about Bombardier, including:

• Bombardier Products conference
• Visits of the Bombardier sites
• Bombardier Academy of Learning

Many social/networking opportunities, including:

• Volunteering
• Networking for Success
• 5 à 7, Potluck, and much more!

What are your contributions to the team?

The Customer Response Center (CRC) is seeking a motivated and analytical intern to work directly with the CRC Business Analyst in support of data-driven decision making. The successful candidate will assist in the development and maintenance of operational dashboards, reports, KPIs, and process improvement initiatives that help improve customer support performance and operational efficiency.

This internship provides hands-on experience working with business intelligence tools, data analytics, and automation.

Key Responsibilities

• Analyze performance metrics and identify trends, risks, and opportunities.
• Assist in developing and maintaining KPIs and executive reporting packages.
• Validate data quality and resolve data discrepancies.
• Identify opportunities to streamline reporting processes and improve efficiency.
• Support the development, maintenance, and enhancement of Power BI dashboards and reports.
• Document business processes and reporting requirements.
• Extract, review, and organize data from various sources.
• Collaborate with stakeholders to ensure reporting requirements are accurately captured.
• Explore opportunities to leverage AI and automation technologies to improve operational workflows.
• Participate in meetings, project discussions, and process reviews.li>
• Prepare presentations, documentation, and executive summaries as required.

How to thrive in this role?

• You have analytical and problem-solving skills.
• You have strong proficiency in Microsoft Excel.
• You are currently enrolled in a Business, Analytics, Information Systems, or related field of study.
• You have the ability to organize and analyze large data sets.
• You have strong written and verbal communication skills in English and French.
• You are self-motivated with attention to detail.
• You have demonstrated initiative, accountability, and a willingness to learn.
• You are proficient with Microsoft 365 applications.

Preferred

• Experience with Power BI.
• Familiarity with Salesforce CRM.
• Interest in data visualization and dashboard design.
• Knowledge of SQL, Power Query, and DAX.

Boarding Information:

• Location: Completion Center
• Duration: 4months
• Flexible workplace-Hybrid

It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose.

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