Intermediate Systems and Network Analyst

De La Salle College "Oaklands"; Toronto; On-site; CAD 75,000 - 85,000; Full time

Job summary

De La Salle College is seeking an Intermediate Systems and Network Analyst to support, maintain, and improve the school's technology infrastructure, systems, devices, cybersecurity tools, and educational platforms.

The role requires the ability to work independently, troubleshoot problems confidently, support staff and students, and coordinate with vendors while strengthening network identity, endpoint management, cybersecurity posture, and core administrative systems.

Qualifications

• 3–5 years IT/support or network admin experience.
• Strong knowledge of Microsoft 365, Entra ID, Intune.
• Experience with Windows devices in managed environments.
• Familiarity with security best practices and MFA.
• Ability to troubleshoot independently and document steps clearly.

Responsibilities

• Configure, maintain, monitor, and troubleshoot the school's network infrastructure.
• Administer Microsoft Entra ID, Intune, and Defender for endpoint protection.
• Support educational platforms like PowerSchool, Schoology, SchoolMessenger, Blackbaud, Finalsite.
• Provide end-user support for staff and students and manage helpdesk tickets.
• Coordinate with vendors and document processes and changes.
• Maintain device inventory and perform hardware/software updates.
• Ensure security, privacy, and reliability in a busy school environment.

Skills

IT support

Microsoft 365 / Entra ID / Intune

Network troubleshooting

Security best practices

Documentation

Education

3-5 years IT / Network admin experience

Tools

Windows devices

Educational platforms (PowerSchool/Schoology)

VPN/Firewall knowledge

Job description

De La Salle College is seeking an Intermediate Systems and Network Analyst to support, maintain, and improve the school's technology infrastructure, systems, devices, cybersecurity tools, and educational platforms.

This is not an entry-level role. The successful candidate must be able to work independently, troubleshoot problems with confidence, support staff and students, coordinate with vendors, and help strengthen the school's network, identity management, endpoint management, cybersecurity posture, and core administrative systems.

The role requires strong technical knowledge, sound judgment, clear communication, and the ability to work in a busy school environment where reliability, service, privacy, and security are critical.

Key Responsibilities1. Network and Infrastructure Support

Position Summary

De La Salle College is seeking an Intermediate Systems and Network Analyst to support, maintain, and improve the school's technology infrastructure, systems, devices, cybersecurity tools, and educational platforms.

This is not an entry-level role. The successful candidate must be able to work independently, troubleshoot problems with confidence, support staff and students, coordinate with vendors, and help strengthen the school's network, identity management, endpoint management, cybersecurity posture, and core administrative systems.

The role requires strong technical knowledge, sound judgment, clear communication, and the ability to work in a busy school environment where reliability, service, privacy, and security are critical.

Key Responsibilities1. Network and Infrastructure Support

Position Summary

Configure, maintain, monitor, and troubleshoot the school's network infrastructure and related systems.

• Support switches, routers, wireless access points, firewalls, and network cabling.
• Maintain local area network and wide area network connectivity.
• Troubleshoot internet connectivity, Wi‑Fi coverage, VLANs, DNS, DHCP, and network performance issues.
• Monitor network status and respond to outages, slowdowns, and recurring technical problems.
• Perform hardware replacements, upgrades, testing, and documentation.
• Coordinate with external vendors and third‑party technical support providers as required.

2. Microsoft Systems Management

Support the school's Microsoft cloud, identity, device, and security environment.

• Administer Microsoft Entra ID, including users, groups, permissions, roles, and access controls.
• Support Microsoft Intune for device enrolment, compliance, configuration profiles, app deployment, and endpoint management.
• Support Microsoft Defender for endpoint protection, alerts, threat review, and remediation.
• Manage Microsoft 365 administration tasks, including user accounts, licensing, shared mailboxes, groups, and access changes.
• Assist with conditional access, MFA support, account lifecycle management, and secure access practices.
• Support software updates, device compliance, and endpoint security standards.

3. Cybersecurity and Monitoring

Support cybersecurity tools, alerts, response processes, and risk reduction practices.

• Support Microsoft Defender and Arctic Wolf Aurora.
• Review, investigate, escalate, and document security alerts and suspicious activity.
• Assist with endpoint scanning, malware remediation, account security, and incident response.
• Support password resets, MFA issues, compromised account reviews, and access control concerns.
• Help promote safe technology practices among faculty, staff, and students.
• Maintain clear records of security incidents, actions taken, and follow‑up requirements.

4. Educational and Administrative Platforms

Support key school platforms used for learning, administration, communication, advancement, and parent engagement.

• Support PowerSchool, Schoology, SchoolMessenger, Blackbaud, and key components of Finalsite.
• Manage user accounts, permissions, access issues, and basic configuration support.
• Troubleshoot platform issues reported by staff, students, and administrators.
• Coordinate with vendor support teams for escalated issues, integrations, updates, and data‑related problems.
• Assist with data accuracy, system access, communication tools, and website‑related updates where assigned.
• Learn platform workflows quickly and document repeatable support procedures.

5. Helpdesk and End-User Support

Provide timely, professional, and practical support to faculty, staff, administration, and students.

• Troubleshoot computers, laptops, tablets, printers, scanners, smartboards, projectors, and peripherals.
• Install, update, and troubleshoot software and operating systems.
• Support classroom technology, meetings, presentations, assemblies, and school events.
• Resolve hardware, software, network, account, and connectivity problems.
• Communicate clearly with non‑technical users and follow through until issues are properly resolved.
• Prioritize urgent issues that affect teaching, learning, operations, security, or communications.

6. Device Management, Inventory, and Hardware Support

Manage the setup, tracking, maintenance, and replacement of school technology equipment.

• Set up, configure, image, enrol, deploy, and test devices.
• Repair or replace hardware where practical and coordinate vendor repairs when needed.
• Track IT inventory, including devices, peripherals, consumables, toners, staples, imaging units, and related supplies.
• Maintain proper records of equipment assignments, replacements, repairs, and warranty support.
• Ensure devices are properly configured, updated, secured, and functional before returning them to service.

7. Security Cameras, Access Control, and Building Technology

Support network‑connected safety and building technology systems.

• Support IP security cameras and access control systems.
• Assist with setup, testing, troubleshooting, and vendor coordination for security‑related systems.
• Support network‑connected building systems where IT involvement is required.
• Ensure security systems are reliable, properly integrated, and treated with appropriate confidentiality.

8. Vendor Coordination and Issue Ownership

Work with external vendors and support providers to resolve issues and complete projects.

• Open, track, and follow up on support tickets.
• Explain technical problems clearly and provide vendors with accurate details.
• Coordinate site visits, service calls, testing, and completion checks.
• Escalate unresolved issues appropriately and ensure vendors are held accountable for quality and reliability.
• Verify that completed work functions properly before closing issues.

9. Documentation and Process Improvement

Create and maintain clear documentation that improves department reliability and continuity.

• Maintain network notes, system documentation, device inventory records, and vendor information.
• Document troubleshooting steps, recurring issues, procedures, and configuration changes.
• Create simple guides for repeatable support tasks.
• Identify opportunities to reduce recurring problems, improve response time, and strengthen IT operations.

Required Qualifications

• Minimum 3 to 5 years of relevant IT support, systems administration, network support, or endpoint management experience.
• Strong working knowledge of Microsoft 365, Entra ID, Intune, and endpoint management.
• Experience supporting Windows devices in a managed environment.
• Experience troubleshooting networks, Wi‑Fi, printers, peripherals, classroom technology, and common software issues.
• Understanding of user accounts, permissions, MFA, access controls, and security best practices.
• Ability to troubleshoot independently, make sound decisions, and escalate appropriately.
• Strong communication, service, organization, and documentation skills.
• Ability to work professionally in a school environment with discretion, patience, and reliability.
• Ability to manage multiple priorities during the school day.
• Willingness to support occasional after‑hours maintenance, events, or urgent issues when required.

Preferred Qualifications

• Experience working in a school, college, or educational environment.
• Experience with PowerSchool, Schoology, SchoolMessenger, Blackbaud, or Finalsite.
• Experience with Microsoft Defender, Arctic Wolf Aurora, or similar cybersecurity monitoring tools.
• Experience supporting security cameras, access control systems, and network‑connected building systems.
• Experience with network switches, wireless access points, VLANs, structured cabling, and vendor‑managed infrastructure.
• Experience with ticketing systems, documentation, and IT process improvement.
• Microsoft, networking, cybersecurity, or school technology certifications are considered an asset.

Core Competencies

• Strong troubleshooting and root cause analysis.
• Good judgment under pressure.
• Clear and professional communication.
• Strong service orientation.
• Respect for confidentiality, privacy, and school safety.
• Ability to work independently and follow through.
• Ability to prioritize urgent operational issues.
• High reliability, accountability, and attention to detail.
• Technical curiosity and willingness to learn new systems quickly.

Working Environment

This position is based on‑site at De La Salle College. The role supports a live school environment where technology issues may directly affect teaching, learning, administration, security, communications, and daily operations.

The successful candidate must be comfortable moving throughout the campus, working in classrooms, offices, network areas, and shared spaces. Some physical work may be required, including setting up devices, moving equipment, checking cabling, and assisting with hardware installations.

Compensation

Compensation will be based on experience and qualifications within $75,000-$85,000 range. The position is intended for an intermediate‑level candidate and should be compensated accordingly.

Application Requirements

• Resume.
• Cover letter.
• Relevant certifications, if applicable.
• References upon request.

Equal Opportunity Statement

De La Salle College is committed to creating a respectful, inclusive, and professional working environment. All qualified applicants will be considered based on experience, skills, and suitability for the role.