Enterprise Systems Administrator

MOHAWK COLLEGE OF APPLIED ARTS & TECHNOLOGY; Hamilton; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Defined Benefit pension (CAAT)

Top-up maternity leave

Generous vacation

Employee assistance program

Comprehensive benefits

Course discount

Job summary

Mohawk College of Applied Arts & Technology is seeking an Enterprise Systems Administrator to manage its enterprise infrastructure across on‑premises and cloud environments. The role emphasizes Linux server administration, Windows ops, virtualization, and Microsoft 365 services, with a focus on reliability, security, and performance.

The incumbent leads provisioning, upgrades, patching, DR, automation, and acts as senior escalation for IT staff while coordinating with vendors and stakeholders.

Qualifications

• 3 year diploma/degree in Computer Science Technology.
• RHCE and Red Hat Container Specialist certifications.
• Windows Server Hybrid Administrator and Teams Administrator credentials.
• Azure Administrator certification and MS 365 expertise.
• 5+ years in IT with Windows,M365, Azure, PowerShell, VMware/Hyper-V, Veeam, and Dell storage.
• Minimum 5 years Linux Red Hat experience.
• Commitment to human rights, equity, diversity, inclusion, and accessibility.

Responsibilities

• Manage Linux and Windows server infrastructure, security, patching.
• Administer and support MS 365 and cloud environments (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
• Lead backup, disaster recovery, and DR testing for servers and databases.
• Provision servers, upgrade OS/applications, and coordinate changes with stakeholders.
• Develop automation scripts using PowerShell, Bash, Ansible.
• Mentor Help Desk staff and coordinate with IT teams.
• Monitor infrastructure, perform root-cause analysis, and document procedures.
• Maintain SaaS platforms, identity management, SSO, and security controls.

Skills

Linux administration

Windows administration

PowerShell

Bash

Ansible

VMware/Hyper-V

Microsoft 365

Cloud infrastructure

Scripting

Monitoring

Education

3 year diploma/degree in Computer Science Technology

RHCE

Red Hat Container Specialist

Windows Server Hybrid Administrator

Teams Administrator

Azure Administrator

Tools

Veeam Backup

VMware/Hyper-V

Dell servers

Dell storage

Azure

Microsoft 365

Job description

Enterprise Systems Administrator

Status:Full Time

Hours:Monday – Friday, 35 hours/week

Home Campus:Fennell (hybrid work arrangements available)

Rate of Pay:Payband J (Start Rate: $43.61 per hour)

Vacancy Status:1 vacancy available

Posting Date:August 21st, 2026

Closing Date:September 3rd, 2026 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within ourworkforce. As educators, we believe it is important to act and show leadership in advancing the principles ofreconciliation, equity, diversity, and inclusion in our community.

Job Summary

The Enterprise Systems Administrator is responsible for the advanced operational administration, maintenance, support,troubleshooting, and continuous improvement of the College’s enterprise infrastructure systems across on-premises andcloud-hosted environments, with a strong emphasis on Linux server administration and enterprise systems operations.

The position provides senior-level technical expertise in the administration of Linux and Windows operating systems,virtualization platforms, Microsoft 365 services, cloud technologies, enterprise storage, monitoring systems, backupand disaster recovery solutions, database platforms, and automation technologies supporting critical academic andadministrative services.

The incumbent leads operational infrastructure activities including server provisioning, implementation of newsystems, operating systems and application upgrades, patch management, security remediation, backup and recoveryoperations, and infrastructure maintenance while ensuring the availability, reliability, security, and performance ofenterprise systems and services.

Working with a high degree of independence and technical judgement, the incumbent diagnoses and resolves complexinfrastructure, operating system, application, database, and cloud-related issues through advanced troubleshooting,root cause analysis, monitoring, scripting, and automation.

The role develops and maintains operational procedures, automation scripts, and technical documentation to improveoperational efficiency, consistency, scalability, and service delivery.

The Enterprise Systems Administrator also acts as a senior technical escalation resource and mentor for Help Desk andjunior technical staff, while coordinating with infrastructure teams, application owners, database administrators,departmental stakeholders, and third-party vendors to support enterprise technologies, planned maintenance activities,and operational service continuity across the organization.

Participate in after-hours maintenance activities, on-call support rotations, emergency response, and planned serviceinterruptions as required to maintain critical IT services and infrastructure availability.

To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required toprovide a Police Check prior to the commencement of employment.

What you’ll be doing:

IT Server Infrastructure Administration, Support & Troubleshooting

• Perform advanced Linux systems administration activities including user and group administration, storagemanagement, service configuration, kernel updates, log analysis, shell scripting, and troubleshooting of enterpriseapplications and services.
• Support and maintain Linux and Windows based infrastructure services and platforms, including web services,application servers, container hosts, scheduled job automation, secure remote access, and system monitoringintegrations.

• Diagnose and resolve complex Linux and Windows operating systems, performance, networking, and service-relatedissues through root cause analysis, system diagnostics, log review, and coordination with application owners, DBA’sand infrastructure teams.

• Provide senior level operational administration, maintenance, support and troubleshooting of enterpriseinfrastructure systems spanning on-premises datacenters and cloud-hosted environments, ensuring high availability,reliability, security, and performance of critical hosts, virtual machines, applications and services.
• Administer and support complex Microsoft 365 and Cloud environments, including Exchange Online, Teams, SharePointOnline, OneDrive, Entra ID, licensing governance, authentication services, conditional access, and enterprisecollaboration technologies, user objects, group policies and organization units.
• Provide advanced operational support and administration for enterprise database platforms including Microsoft SQLServer, Postgre, MariaDB, MongoDB and others.
• Lead systems administration tasks include patch management, system hardening, antivirus management, certificatemaintenance, and security remediation activities.
• Lead and coordinate enterprise server infrastructure provisioning, implementation of new systems, system upgrades,and operating system and application maintenance activities in collaboration with internal stakeholders, technicalteams, and third-party vendors to ensure successful delivery, minimal service disruption, and alignment withoperational requirements.
• Manage and prioritize operational service requests, incidents, problem investigations, and change activities throughthe IT service management process while meeting established service levels and documentation standards.
• Install, replace, and troubleshoot physical server and storage hardware and infrastructure components including butnot limited to storage drives, memory, power supplies, network adapters and cabling.
• Develop, maintain, and enhance complex automation scripts, tooling and playbooks using PowerShell, Bash, Ansible orother technologies to improve efficiency, consistency, and service delivery.
• Lead backup, recovery, and disaster recovery operations for servers, databases, virtual machines, enterpriseapplications, accounts and files, including regular validation and testing of restore procedures.
• Administration and support of the development of new and existing technologies, and policies and procedures.
• Provide technical leadership and mentorship to junior technical staff and support teams through knowledge sharing,operational guidance, troubleshooting assistance, and procedural development.
• Provide exceptional customer service in response to requests made by students, facility, administrative and supportstaff, and vendors.
• Contribute to the continuous improvement of operational standards, support processes, automation practices, andinfrastructure administration procedures to enhance service quality, operational maturity, and organizationalefficiency.
• Administer and support Software-as-a-Service (SaaS) platforms and integrations, including vendor coordination,troubleshooting, identity and access management, single sign-on (SSO) configuration, certificate lifecyclemanagement, provisioning, authentication services, and ongoing operational support to ensure secure, reliable, andseamless service delivery.

IT Infrastructure Monitoring

• Support and maintain enterprise monitoring, alerting, logging, and operational reporting platforms to ensure visibility into infrastructure health, service performance, and capacity utilization.
• Perform advanced systems monitoring, operational analysis, incident response, and root cause investigation acrossenterprise infrastructure platforms to ensure service continuity and proactive issue resolution.
• Monitoring of server infrastructure, servers, services, applications, storage and database performance, capacity,utilization and event logs to to ensure daily operations are not affected and proactively resolve issues before theyoccur.
• Ensure all IT infrastructure components are adequality being monitored and appropriate alerts configured and tuned.
• Monitoring on premise and cloud data backups to ensure they run and complete on time and without errors orcorruption.

Documentation, Standards, and Compliance

• Maintain and enhance enterprise technical documentation, systems configurations, recovery processes, supportstandards, system inventories, and knowledge base resources.
• Document and maintain standard operating procedures for provisioning of servers, services, applications, andapplication integrations.
• Provide standard operating procedures to the Service Desk.
• Assist with training and adoption of new solutions and processes including development and delivery of trainingplans, materials and documentation.
• Document incidents following the incident response framework.
• Help develop disaster planning playbooks to guide the college through significant events and crises.
• Document diagnostic steps, troubleshooting activities, and resolution details within the IT service managementsystem.
• Stay current with evolving industry standards, technologies, and best practices.

Other duties as assigned.

What you’ll bring to the role:

• 3 year diploma/degree in Computer Science Technology.
• Red Hat Certified Engineer (RHCE).
• Red Hat Certified Specialist in Containers.
• Windows Server Hybrid Administrator.
• Teams Administrator.
• Messaging Administrator.
• Azure Administrator.
• 5 years in the Information technology field with direct working experience in Microsoft Windows operating systems,Microsoft 365 Administration (Exchange, OneDrive, Teams, Sharepoint), Microsoft Azure cloud Administration andtechnologies, PowerShell scripting, VMware/Hyper-V, Veeam Backup and Recovery, and Dell servers and enterprisestorage systems.
• Minimum of 5 years in the Information Technology field with direct working experience in Red Hat Linux.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutritionadvice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture,naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environmentfor everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women,Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the furtherdiversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you requireaccommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage:https://www.strategicplan.mohawkcollege.ca/