Intermediate Specialist, Academic Advising

University of Ottawa; Ottawa; Presencial; CAD 85.000 - 107.000; Jornada completa

Descripción de la vacante

The University of Ottawa Faculty of Medicine is seeking an Academic Advisor to provide guidance on academic development and course selection, ensuring a high-quality student experience and satisfaction. This role focuses on retention, program navigation, and collaborative support with faculty and staff in a bilingual environment.

Responsibilities include advising on program choices, reviewing student files, and ensuring eligibility and successful course registration, while maintaining strong

Formación

• Bachelor’s degree in education or a related field.
• Experience in the education field or academic advising or a combination of both.
• Knowledge of academic programs (regs, degree requirements, prerequisites and course descriptions) at various levels.
• Strong knowledge of processes, policies and methods for individual cases.
• Experience providing client service.
• Experience elaborating strategies and activity plans for students.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
• Experience in mentoring and/or coaching an asset.
• Strong communication skills.
• Ability to solve problems, make fast decisions and negotiate with students.
• Organizational and analytical skills with attention to detail and tight deadlines.
• Listening skills and strong work ethics.
• Bilingual – French and English (spoken and written).

Responsabilidades

• Academic Development and Student Retention: assess student needs and develop study plans to improve performance and retain students.
• Operations Management Admission: follow-up with modifications in course selection to meet program requirements; validate eligibility.
• Course selection and registration: advise on course selection and assist with registration.
• Communication and liaison: recruit and promote the University and its services; represent the faculty at events.

Conocimientos

Bilingual – French and English

Strong communication skills

Organizational and analytical skills

Listening skills

Judgment and discretion

Client service orientation

Problem solving

Educación

Bachelor’s degree in education or a related field

Herramientas

Microsoft Word

Excel

PowerPoint

Outlook

Access

Descripción del empleo

Posting Reason: Replacement of a temporary position • Job Family: Academic Advising • Job Type: Employee • Anticipated Duration in Months (for contracts and temporary assignments): 12 • Number of Open Positions: 1 • Department: Graduate and Postdoctoral Studies Academic Services • Campus: Roger Guindon Hall • Union Affiliation: SSUO • Posted On: 2026/11/12 • Applications must be received BEFORE: 2026/11/23 • Hours per week: 35 • Salary Grade: SSUO Grade 10 • Salary Range: $85,040.00 - $107,421.00

About the Faculty of Medicine

Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized institutions as they learn alongside world-class physicians and scientists. Consistently ranked among the top 10 medical schools in Canada, our faculty is among the top faculties of medicine in the world for research impact in biomedical and health sciences.

Position Purpose

To create an outstanding student experience by providing guidance and advice on academic development, such as course and program of study selection, to students to ensure an exceptional student experience and student satisfaction.

Key Responsibilities

Academic Development and Student Retention: Assess student needs: Review student files to ensure that identification, interpretation, analysis, and assessment of student needs support the students’ goals and respect the Faculty’s processes. May consult with colleagues and/or meet with students to further explore their needs. Establish study plans: In consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach his/her academic goals and promotes student retention. Plan interventions: Ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student’s needs. Operations Management Admission: Follow-up with students when there is a modification in course selection to ensure it meets the requirements of the identified program. Modification to the program of study: Review student requests relating to modifications to their selected program of study in order to explore with them possible options as well as to provide guidance and advice on the selection of their academic options. Ensure that student files are analyzed according to the Faculty’s processes and that eligibility to the program of study is validated and, when eligible, finalized. Course selection and registration application process: Give advice to students on course selection and the registration process, so students can make informed decisions. Support the student’s course selection, when reasonable, by proceeding with the registration process and making sure it is completed. Communication and liaison Recruitment activities: Establish trust between the University and the target population by participating in recruitment activities as well as maintaining relationships with other associations. As an ambassador for the University, promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events. Public relations: Represent the faculty and the University of Ottawa during events and receptions.

Qualifications

• Bachelor’s degree in education or a related field
• Experience in the education field or academic advising or a combination of both
• Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels
• Strong knowledge of and experience revising, interpreting, communicating and applying processes, policies and methods to individual cases varying in complexity
• Experience providing client service
• Experience elaborating strategies and activity plans for students
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
• Experience in mentoring and/or coaching an asset
• Strong communication skills
• Ability to solve problems, make fast decisions and negotiate with students
• Organizational and analytical skills attention to detail and ability to work within tight deadlines
• Listening skills and strong work ethics
• Judgment, independence, diplomacy and discretion
• Bilingual – French and English (spoken and written)

Other Qualifications

• Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels
• Strong knowledge of and experience revising, interpreting, communicating and applying processes, policies and methods to individual cases varying in complexity
• Experience providing client service
• Experience elaborating strategies and activity plans for students
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
• Experience in mentoring and/or coaching an asset
• Strong communication skills
• Ability to solve problems, make fast decisions and negotiate with students
• Organizational and analytical skills attention to detail and ability to work within tight deadlines
• Listening skills and strong work ethics
• Judgment, independence, diplomacy and discretion
• Bilingual – French and English (spoken and written)

Key Competencies at uOttawa

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Diversity & Inclusion

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.

While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.

The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above.

If this is a front‑line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

About the University of Ottawa

The University of Ottawa is the largest bilingual (English-French) university in the world. Located at the heart of Canada’s capital, we have ready access to the great institutions of our country. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel.

The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada’s population. As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier‑free workplace.

The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.