Intermediate Service Designer (5+) to support service design and UX initiatives using SharePoint

S.i. Systems; Vancouver; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Innovative AI Sandbox

12‑Month Engagement Stability

Balanced Dual‑Focus Scope

High‑Visibility Enterprise Impact

Job summary

Randstad Canada is seeking an experienced UX Writer / Senior Content Designer for AI workflows and product content across enterprise SaaS platforms. The role blends building AI skills, evaluation frameworks, and day‑to‑day content design for complex B2B workflows.

Based in Vancouver, the contract spans 12 months with hybrid collaboration across product managers, designers, researchers and engineers. The ideal candidate has 7+ years in UX writing and a proven track record with AI‑assisted content.

Qualifications

• 7+ years of hands-on experience in UX writing, content design, or digital product messaging for B2B SaaS or enterprise software.
• Experience with Generative AI tools, prompts, evals and improving prompt workflows.
• Proven track record delivering product content across complete software lifecycles with cross-functional teams.
• Experience creating or scaling digital style guides, content design systems, and component documentation.

Responsibilities

• Design, test, and maintain reusable AI skills, instructions, reference sets, and prompt workflows for content design tasks.
• Design and execute evaluation frameworks to identify AI failures and refine outputs for clarity, accuracy, and accessibility.
• Document AI capabilities, define review triggers, and guide cross‑functional teams to adopt AI‑assisted content workflows.
• Own end‑to‑end content design for complex B2B features and user flows from discovery to post‑launch optimization.
• Collaborate with product designers, managers, researchers, and engineers to simplify complex enterprise workflows.
• Evolve enterprise style guides, reusable content patterns, and design system documentation.

Skills

UX writing

Content design

AI workflow design

Prompt engineering

Portfolio evidence

Education

Bachelor’s degree in English, Communications, Journalism, Marketing, Computer Science, or related field

Tools

Generative AI platforms

Content management systems

Job description

Our client is seeking an experienced, highly collaborative UX Writer / Senior Content Designer (AI Workflows & Product Content) to join their core product design group. In this strategic, high‑impact consulting role, your time will be split roughly equally between advancing AI content practices and delivering day‑to‑day product content for enterprise software offerings. You will design, test, and maintain reusable AI skills—creating instructions, reference materials, and quality evaluation frameworks (evals) to help AI tools perform content tasks consistently. Operating in a fast‑paced product environment, you will partner closely with product managers, UX designers, researchers, and engineers to simplify complex workflows, refine style guides, and craft clear, accessible copy across digital user journeys.

Position Type: 12‑Month Contract (Full 1‑Year Engagement)

Advantages

• Innovative AI Sandbox: Play a pioneering role in establishing internal AI workflows, evaluation rubrics, and prompts across frontier AI models (e.g., Claude, ChatGPT, Gemini).
• 12‑Month Engagement Stability: Secure a full 1‑year contract with a world‑renowned technology enterprise.
• Balanced Dual‑Focus Scope: Enjoy a hybrid role split between cutting‑edge AI workflow experimentation and foundational B2B product content design.
• High‑Visibility Enterprise Impact: Elevate the user experience, brand voice, and design system documentation for complex SaaS platforms supporting global enterprise clients.

Responsibilities

• AI Skill & Workflow Engineering: Design, test, and maintain reusable AI skills, instructions, reference sets, and prompt workflows that enable AI tools to perform content design tasks accurately and consistently.
• AI Evaluation & Quality Testing: Design and execute evaluation frameworks (evals) using edge cases, representative tasks, and scoring rubrics; analyze results to identify recurring AI failures and refine outputs for clarity, accuracy, and accessibility.
• AI Workflow Adoption: Document AI capabilities and limitations, define human‑in‑the‑loop review triggers, and guide cross‑functional teammates in adopting AI‑assisted content workflows.
• Product Content Design: Own end‑to‑end content design for complex B2B product features and user flows from discovery through launch, iteration, and post‑launch optimization.
• Cross‑Functional Design Partnership: Collaborate with product designers, product managers, researchers, and developers to clarify user needs, articulate technical constraints, and simplify complex enterprise workflows.
• Design Systems & Style Governance: Evolve enterprise style guides, reusable content patterns, terminology databases, and design system documentation to maintain copy quality and consistency.

Qualifications

• Professional Content Design Depth: 7+ years of hands‑on experience in UX writing, content design, or digital product messaging, featuring substantial experience supporting complex B2B SaaS or enterprise software products.
• AI Tooling & Output Evaluation: Practical, hands‑on experience using Generative AI tools and evaluating AI outputs—defining test cases, quality criteria, and refining prompt workflows to improve accuracy and consistency.
• Full Lifecycle Product Delivery: Proven track record delivering product content across complete software development lifecycles alongside cross‑functional design and engineering squads.
• Design System & Style Guide Stewardship: Demonstrated experience creating, maintaining, or scaling digital style guides, content design systems, and component pattern documentation.
• Portfolio Requirement: Must provide a portfolio or case studies showcasing: Resolution of a complex product content problem (outlining decision‑making, stakeholder alignment under constraints, and user outcomes). Creation or evaluation of an AI skill, workflow, or prompt framework, highlighting evaluation methods and iterative improvements based on test results.
• Education: Bachelor’s degree in English, Communications, Journalism, Marketing, Computer Science, or a related field (or equivalent practical work experience).
• Preferred Assets & Nice‑to‑Haves: Prior experience operating within multinational corporate environments or scaling content for B2B SaaS platforms. Strong adaptability and comfort operating within ambiguous, evolving project frameworks. Deep commitment to accessibility (a11y) standards, localization readiness, and inclusive language practices.

Summary

If you are a tech‑savvy Senior Content Designer who pairs 7+ years of enterprise UX writing mastery with hands‑on experience evaluating AI workflows, refining AI prompts, and shaping B2B SaaS user journeys, this 12‑month contract opportunity is an ideal next step. Bring your editorial judgment, experimental mindset, and collaborative craft skills to our client’s product design team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.