Intermediate QA Analyst - 12 Month Term

WestJet; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

WestJet is seeking an Intermediate QA Analyst / Test Analyst to join the IT Crew Operations team. You will participate in requirements analysis, test case development, test execution, defect management, and other Software Testing Lifecycle activities, collaborating with developers and business stakeholders to ensure high-quality software delivery that meets business and technical requirements.

This role supports both project and production initiatives, assisting in validating application

Qualifications

• 3-5 years of experience as a QA Analyst, Test Analyst, or similar software testing role.
• Diploma or Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Experience working within Agile development teams and methodologies.
• Experience creating and executing manual test cases and test scenarios.
• Familiarity with test management tools such as Azure DevOps Test Plans or similar platforms.
• Working knowledge of API testing tools such as Postman or SoapUI.
• Basic to intermediate SQL skills for data validation and troubleshooting.
• Understanding of SDLC and STLC concepts.
• Experience identifying, documenting, and tracking defects using defect management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with developers, business analysts, product owners, and business stakeholders.
• Strong organizational skills with the ability to manage multiple priorities.
• Desire to continuously learn and develop testing and technical skills.
• Understanding of airline operations, crew systems, or transportation industry applications is considered an asset.

Responsibilities

• Perform manual testing activities across various applications, interfaces, and business processes.
• Execute functional, integration, regression, and user acceptance testing activities.
• Review business and technical requirements to understand testing scope and objectives.
• Create, maintain, and execute test cases and test scripts based on documented requirements.
• Utilize application interfaces, APIs, and databases to validate data and system functionality.
• Identify, document, and track defects through to resolution, working closely with development teams.
• Participate in defect triage sessions and assist in troubleshooting issues.
• Validate software fixes and verify successful defect resolution.
• Support regression testing efforts to ensure solution stability across releases.
• Assist in maintaining test documentation and test evidence.
• Collaborate with business users during User Acceptance Testing (UAT) activities.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.
• Analyze test results and communicate findings, risks, and quality concerns to project stakeholders.
• Contribute ideas and recommendations for improving testing processes and overall quality practices.
• Support test automation initiatives by identifying suitable automation candidates and collaborating with automation team members.
• Learn and adopt new testing tools, technologies, and best practices as directed by senior team members.

Skills

Analytical skills

Communication skills

Team collaboration

Agile development

SDLC/STLC understanding

Defect management

SQL basics

API testing

Test case design

Problem solving

Education

Diploma or Bachelor's degree in Computer Science/Software Engineering/IT

Tools

Azure DevOps

Postman

SoapUI

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has striven to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

We are seeking a motivated and detail-oriented Intermediate QA Analyst / Test Analyst to join the IT Crew Operations team. As a Test Analyst on this team, you will participate in requirements analysis, test case development, test execution, defect management, and other Software Testing Lifecycle activities. You will work closely with developers, business stakeholders, and senior QA team members to ensure high-quality software delivery that meets business and technical requirements.

This role will contribute to both project and production support initiatives, assisting in the validation of application enhancements, integrations, and system changes. Success in this position requires strong analytical skills, attention to detail, effective communication, and a collaborative approach to working with both technical and business teams.

Responsibilities

• Perform manual testing activities across various applications, interfaces, and business processes
• Execute functional, integration, regression, and user acceptance testing activities
• Review business and technical requirements to understand testing scope and objectives
• Create, maintain, and execute test cases and test scripts based on documented requirements
• Utilize application interfaces, APIs, and databases to validate data and system functionality
• Identify, document, and track defects through to resolution, working closely with development teams
• Participate in defect triage sessions and assist in troubleshooting issues
• Validate software fixes and verify successful defect resolution
• Support regression testing efforts to ensure solution stability across releases
• Assist in maintaining test documentation and test evidence
• Collaborate with business users during User Acceptance Testing (UAT) activities
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives
• Analyze test results and communicate findings, risks, and quality concerns to project stakeholders
• Contribute ideas and recommendations for improving testing processes and overall quality practices
• Support test automation initiatives by identifying suitable automation candidates and collaborating with automation team members
• Learn and adopt new testing tools, technologies, and best practices as directed by senior team members

Qualifications

• 3-5 years of experience as a QA Analyst, Test Analyst, or similar software testing role
• Diploma or Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field
• Experience working within Agile development teams and methodologies
• Experience creating and executing manual test cases and test scenarios
• Familiarity with test management tools such as Azure DevOps Test Plans or similar platforms
• Working knowledge of API testing tools such as Postman or SoapUI
• Basic to intermediate SQL skills for data validation and troubleshooting
• Understanding of software development lifecycle (SDLC) and software testing lifecycle (STLC) concepts
• Experience identifying, documenting, and tracking defects using defect management tools
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work collaboratively with developers, business analysts, product owners, and business stakeholders
• Strong organizational skills with the ability to manage multiple priorities
• Desire to continuously learn and develop testing and technical skills
• Understanding of airline operations, crew systems, or transportation industry applications is considered an asset

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don’t meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].