Intermediate Liaison, Student Recuitment

University of Ottawa; Ottawa; On-site; CAD 85,000 - 107,000; Full time

Job summary

The Liaison Officer at the University of Ottawa represents the university as a marketing officer to promote its undergraduate programs across Canada and the United States. The role focuses on developing recruitment plans, building relationships with high school and CEGEP counsellors, and organizing events to encourage admissions.

You will travel for presentations, adapt to audiences, and work with the Admissions, Marketing, and Communications teams to ensure accurate information is shared and

Qualifications

• Undergraduate degree in any field, or an equivalent combination of education and work experience.
• Minimum 3 years of experience in client services, sales, marketing, public relations, or other similar experiences dealing with the public.
• Bilingualism: French and English (spoken and written) at Low Advanced level or higher for both oral and reading comprehension.

Responsibilities

• Develops and implements uOttawa’s recruitment strategy for their assigned market and advises communications officers in faculties to assist recruitment efforts.
• Represents the University to counsel students, parents and guidance counsellors on admissions, programs, scholarships and financial aid, and career opportunities.
• Delivers dynamic presentations to high school, CEGEP, and other prospective students in person or virtually, including travel.
• Establishes close relationships with school guidance counsellors and teachers in the assigned market.
• Responds to inquiries from students, parents, and guidance counsellors with prompt, accurate information.
• Organizes special events for the market within budget and promotes them; evaluates impact and customer satisfaction.
• Assists in preparation of recruitment tools (brochures, campaigns, guides, websites) for the 16-22 age group.

Skills

Client services

Sales

Marketing

Public relations

Bilingual (French/English)

Education

Undergraduate degree in any field

Job description

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Posting Reason:

Temporary replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

12

Job Family:

Student Recruitment

# of Open Positions:

1

Faculty/Service - Department:

Student Affairs, Liaison, Canadian Market

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/10/15

Applications must be received BEFORE (YYYY/MM/DD):

2026/11/09

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$85,040.00 - $107,421.00

About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position Purpose:

The Liaison Officer represents the University of Ottawa as an expert and acts as a marketing officer to promote the University (especially its undergraduate programs) throughout Canada and the Unites States to generate admissions applications to achieve the University’s enrollment objectives. The incumbent helps develop the University’s recruitment plan and maintains close relationships with high school and CEGEP guidance counsellors, faculty communication officers, the Admissions Office, and the Marketing and Communications offices. In addition, the Liaison officer develops and organizes events, both in-person and virtually, in response to the needs of their market and to help convince admitted students to accept their offer. They also ensure that the information presented, and publications distributed to students are accessible and that they meet the students’ needs. The Liaison Officer’s role is essential to maintaining a positive reputation for uOttawa.

In this role, your responsibilities will include:

• Develops and implements uOttawa’s recruitment strategy for their assigned market in accordance with the University’s overall recruitment strategy and objectives. Advises communications officers in the faculties to assist in their recruitment efforts. Evaluates the effectiveness of the recruitment strategies for their market and makes changes as required.


• Represents the University to counsel students, parents and guidance counsellors on the admission process, programs, scholarship and financial aid program, career opportunities for graduates, and other services. Promotes uOttawa and its programs through visits to educational institutions, information fairs and school events. Organizes travel for out-of-town visits.


• Prepares and delivers dynamic presentations to high school, CEGEP, and other prospective students, with group sizes ranging from five to over 200, in person, and virtually, travelling by rented car for a minimum of 17 weeks during the year. Working flexible hours during travel weeks, the incumbent can also adjust their presentation style and topics to suit the audience and incorporate new technologies into presentations.


• Establishes close and sustained relationships with school guidance counsellors and teachers in their assigned market.


• Responds to enquiries (phone calls, email, and virtual meetings) from students, parents, and guidance counsellors. Ensures prompt and efficient service by providing complete and accurate information at all times.


• In collaboration with other sectors at the University, organizes special events for their market, ensuring that budgets are respected, and the event is promoted. Evaluates the impact and customer satisfaction of each event.


• Contributes to the preparation, publication, and distribution of recruitment tools (e.g. brochures, email campaigns, guides, websites, etc.) through their knowledge of the 16-22 age group for their assigned market.


• Participates in the training of new liaison officers and acts as a mentor and resource person to colleagues and communications/marketing officers in faculties and departments across the University. Participates in the preparation of an annual training program.


• Represents the University on provincial advisory committees. Understands the strengths and weaknesses of our Canadian competitors and provides feedback to enable the University to adjust quickly to changes in the marketplace.

What You Will Bring:

• Undergraduate degree in any field, or an equivalent combination education and work experience. Considered an asset if degree is in marketing, communications, public relations.


• Minimum 3 year of experience in client services, sales, marketing, public relations, or other similar experiences dealing with the public.


• Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.


• Holds a valid G class driving license and must be at least 21 years old within the first month of hiring (requirement for a car rental due to distance and material transport needs).


• Experience in public relations or making public presentations in both official languages and the ability to design presentations for a variety of audiences, both in-person and virtually.


• Experience in client services as a resource person. Ability to understand and maintain a vast amount of detailed knowledge and dealing with a diversified clientele.


• Experience in developing promotional materials (publications, brochures, promotional items, and other promotional material).


• Excellent judgement and initiative with superior problem-solving skills.


• Good interpersonal and communication skills, tact and diplomacy.


• Strong analytical skills, critical thinking and decision-making skills;


• Strong organizational and time-management skills.


• Ability to work under pressure with minimal supervision.


• Demonstrated ability to work in a team.


• Advanced level of competency with the Microsoft Office 365 Suite including PowerPoint, Word, Excel, Teams, OneDrive, and the ability to keep up with and adapt to changing technology.


• Experience with and knowledge of a CRM tool (such as Talisma) is an asset.


• Familiarity with virtual communication tools such as Microsoft Teams, Zoom, Virtual bookings and scheduling technology.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project