Intermediate Developer
WestJet
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Benefits offered by this job
Job summary
WestJet is seeking an Intermediate ServiceNow Developer who is passionate about solving real business problems through technology. This role designs, builds, and supports solutions on the ServiceNow platform while working closely with Product Owners, Business Analysts, process owners, and business stakeholders.
Success is measured by delivering value for employees, operations teams, and the business, with an emphasis on scalable workflows, automation, and governance.
Qualifications
- 2-5 years of ServiceNow platform experience.
- Experience building ServiceNow solutions using Flow Designer, IntegrationHub, Service Catalog, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, REST and SOAP integrations.
Responsibilities
- Design, configure, develop, and support solutions across the ServiceNow platform
- Build scalable workflows, applications, forms, catalog experiences, automations, and integrations
- Partner with Product Owners and Business Analysts to translate requirements into effective solutions
- Contribute to enterprise initiatives that improve employee experience and operational efficiency
- Participate in solution design discussions and identify simpler approaches
- Support platform modernization, upgrades, and technical debt reduction
- Help implement AI-enabled capabilities and intelligent automation
- Ensure solutions are secure, maintainable, and aligned with platform standards
- Participate in lean, agile delivery practices like Kanban
- Collaborate across capability areas including Employee Experience, ITOM, and Governance
- Monitor platform performance and improve reliability and adoption
Skills
Tools
Job description
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
WestJet's ServiceNow Platform Team is quickly evolving into an enterprise platform that enables better experiences, smarter workflows, and improved business outcomes across the organization.
We are seeking an Intermediate ServiceNow Developer who is passionate about solving real business problems through technology. This role is responsible for designing, building, and supporting solutions on the ServiceNow platform while working closely with Product Owners, Business Analysts, process owners, and business stakeholders.
Success in this role is measured not only by technical delivery, but by the value created for employees, operational teams, and the business. The ideal candidate combines strong development skills with curiosity, collaboration, and a desire to understand the outcomes behind the work.
- Design, configure, develop, and support solutions across the ServiceNow platform
- Build scalable workflows, applications, forms, catalog experiences, automations, and integrations
- Partner with Product Owners and Business Analysts to understand business problems and translate requirements into effective solutions
- Contribute to enterprise initiatives that improve employee experience, operational efficiency, automation, governance, and self-service
- Participate in solution design discussions, challenging assumptions and identifying simpler or more effective approaches
- Support platform modernization efforts, upgrades, technical debt reduction, and continuous improvement initiatives
- Help implement AI-enabled capabilities and intelligent automation opportunities where appropriate
- Ensure solutions are secure, maintainable, supportable, and aligned with platform standards
- Participate in lean, agile delivery practices like Kanban
- Collaborate across capability areas including Employee Experience, Guest Experience, Enterprise Services, and Business Transformation
- Monitor platform performance and proactively identify opportunities to improve reliability, usability, and adoption
- 2-5 years of ServiceNow platform experience
- Experience building ServiceNow solutions using:
- Flow Designer
- IntegrationHub
- Service Catalog
- Business Rules
- Client Scripts
- UI Policies
- ACLs
- Script Includes
- REST and SOAP integrations
- Strong JavaScript development skills
- Understanding of ServiceNow data structures, security model, and platform architecture
- Experience working with Agile delivery practices
We're looking for someone who goes beyond configuration and development.
- Wants to understand the business outcome before writing code
- Thinks critically about employee and customer experiences
- Enjoys partnering with stakeholders to solve problems
- Can explain technical concepts in simple business language
- Is comfortable challenging requirements when a better solution exists
- Looks for opportunities to simplify, automate, and improve
Experience in one or more of the following areas:
- Employee Experience
- ITSM
- ITOM
- Asset Management
- Strategic Portfolio Management
- Governance, Risk and Compliance
- Workspace Delivery
- AI, NowAssist and automation capabilities
- Enterprise workflow design
- Service portal and self-service experiences
- Knowledge management and search optimization
ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are considered assets
The ServiceNow Platform Team is helping shape how work gets done across WestJet.
We're building a platform that enables business transformation, modernizes employee experiences, improves operational effectiveness, and supports the responsible adoption of AI. Our developers are trusted contributors who help influence direction, not just implement requests.
If you're excited about combining technical expertise with product thinking and want to help build enterprise capabilities that make a meaningful impact, we'd love to hear from you.
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well‑being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well‑being of others including guests, suppliers and the public, as well as place WestJet’s operations at risk. All roles that are identified as Safey‑Sensitive are required to pass a Pre‑Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.
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