Interim Digital Banking Product Manager (18 Months)

Go Fractional; Toronto; Hybrid; CAD 90.000 - 120.000; Teilzeit

Zusammenfassung

Equitable Bank in Toronto is seeking a Product Manager for Digital Banking on an 18-month contract to lead strategy and delivery of online and mobile experiences.

You will collaborate with senior management, vendors, and internal teams to enhance customer service and drive initiatives across digital channels.

The role emphasizes user experience, project leadership, and cross-functional coordination in a hybrid work setup.

Qualifikationen

• 5+ years of Canadian Financial Institution experience leading online and/or mobile banking channels.
• Familiarity with user experience & design principles for digital interactions.
• Proven ability to initiate and execute projects.
• Good verbal and written communication skills.

Aufgaben

• Assisting in development of strategy and roadmaps for service functionality in all channels, including business cases and customer experience.
• Assist in the delivery of new products and features in digital channels.
• Assist in the running of the digital channels day-to-day, ensuring their availability to customers.
• Maintaining industry and competitive awareness.
• Supporting the team in delivering a leading, intimate customer experience in the digital channels.
• Driving Digital Banking projects with internal groups and vendors.
• Working with marketing and sales on best way to deliver leads and offers in digital service channels.
• Working with the call center to ensure smooth operations and low deflected call volume.
• Managing various vendor relationships.
• Working with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customers

Kenntnisse

Online/mobile banking experience

UX/UI principles

Project management

Communication skills

Scrum/Agile leadership

Ausbildung

Post-Secondary Degree in Commerce/Management/ Economics/ Finance/ Engineering/ CS

MBA or graduate degree a plus

Jobbeschreibung

Equitable Bank in Toronto is seeking a Product Manager for Digital Banking on an 18-month contract to lead strategy and delivery of online and mobile experiences.

You will collaborate with senior management, vendors, and internal teams to enhance customer service and drive initiatives across digital channels.

The role emphasizes user experience, project leadership, and cross-functional coordination in a hybrid work setup.