Intercultural Facilitator (CF) - GOA Family Violence

Clear Destination Inc.; Edmonton; On-site; CAD 59,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

Collaborative team environment

Growth opportunities

Commitment to social justice

Job summary

Catholic Social Services in Edmonton is seeking a contract, full-time Intercultural Facilitator to support community programs and promote intercultural dialogue. The role requires 40 hours per week and runs through March 31, 2027.

The successful candidate will design and deliver trainings, develop materials, monitor newcomer trends, and coordinate group activities across offices and community sites. A Human Services credential and relevant experience are required.

Qualifications

• Diploma/Degree in Human Services or equivalent.
• 2 years of experience as Training Facilitator/Coordinator or similar role.
• Experience working with newcomers and vulnerable populations; ethno-cultural communities and faith groups.
• Experience working on social justice projects.
• Equivalent combinations of education and experience may be considered.
• Security checks required (CRC, VSC, IRC).

Responsibilities

• Plan, design, facilitate, and evaluate trainings for intercultural dialogue and competences.
• Monitor newcomer trends to develop programming and services.
• Facilitate group sessions for clients and coordinate gender-based programming.
• Deliver trainings in office and community settings.
• Develop and maintain training curricula and materials.
• Promote intercultural learning through outreach and events.
• Maintain records and statistics on participation and outcomes.
• Travel to different offices and sites for meetings and trainings.

Skills

Communication

Public speaking

Facilitation

Planning

Time management

Critical thinking

Leadership

Travel

Teamwork

Problem solving

Education

Diploma/Degree in Human Services or equivalent

Tools

MS Office

Microsoft Teams

Zoom

Adobe Acrobat

ShareVision

Job description

Catholic Social Services is currently seeking a contract full-time, 40 hours/week, Intercultural Facilitator position located in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

This position is a contract until March 31, 2027. Job application closing date: October 9, 2026.

Job Summary:

As an Intercultural Facilitator, responsible for planning, designing, facilitating, and evaluating training geared towards promoting intercultural dialogue and increasing intercultural awareness and competences of Agency’s internal and external stakeholders. Keeping up-to-date with the latest developments in the field of intercultural studies and practice.

• Monitor newcomer trends and needs to develop additional programming and services.
• Facilitating group sessions for both clients; coordinating and planning group activities for gender-based client programming.
• Work cooperatively to identify the needs of internal and external stakeholders when it comes to intercultural education and training (e.g., tackling racism and different types of discrimination to promote social justice).
• Deliver trainings and client sessions both in office, and in community-based settings.
• Develop and maintain training curricula, materials, and tools (i.e., handouts, training manuals, and other visual materials).
• Encourage and promote intercultural learning and awareness through coordinating, facilitating, and evaluating relevant training activities in the Agency and in the community.
• Maintain accurate records and statistics related to participation, training feedback and outcomes.
• Stay current and up-to-date with the latest developments in the field of intercultural studies and practice.
• Actively engage in outreach and promotional activities (e.g., ethno-cultural communities and mainstream groups; involvement in appropriate networks, committees, and collaboratives; participation in conferences, etc.).
• Perform other related duties as required.

What This Job Requires:

• Diploma/Degree in Human Services or equivalent.
• 2 years of experience as Training Facilitator/Coordinator or similar role.
• Experience working with newcomers and other vulnerable populations; ethno-cultural communities and faith groups.
• Experience working on social justice projects.
• Additional relevant certifications or designations considered an asset.
• Equivalent combinations of education and experience may be considered.
• Satisfactory Security Checks including Criminal Record Check (CRC), Vulnerable Sector Check (VSC) and Children’s Intervention Record Check (IRC).

For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.

For Intervention Record Check, please visit the informalberta.ca

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

Knowledge

• Sound knowledge of traditional and modern educational platforms and techniquesStrong knowledge of community resources.
• Knowledge regarding effective collaboration among internal and external stakeholders, professionals, and service providers Director of Service/Region.
• Proficiency with Microsoft Office suite and other Agency computer applications/databases (I.e., Adobe Acrobat, ShareVision).
• Competence in using video-conferencing platforms (I.e., Microsoft Teams, Zoom, Webex, etc.).

Skills

• Excellent communication skills, both written and verbal.
• Strong public speaking and facilitation skills.
• Demonstrates planning, organizational and time management skills.
• String assessment and critical thinking skills.
• Acute awareness of and sensitivity towards those with diverse needs.
• Strong leadership, effective resource management and research skills.
• Strong conflict management and crisis, flexibility, and adaptability.
• Proven problem solving, critical thinking and appropriate judgement skills.
• Proven problem solving, critical thinking, and appropriate judgment skills.
• Ability and willingness to travel, as required, to different offices, programs, and other sites to attend meetings, presentations, and/or training.

Abilities

• Work effectively as a member of multiple teams (e.g., Orientation and Cross-Cultural Counselling teams) within a large organization.
• Recognize the limitations of the role and refer to additional resources and supports when necessary.
• Work independently with limited supervision.
• Work flexible hours and facilitate day-long training sessions.
• Build and maintain relationships.
• Manage sensitive and confidential information.
• Deliver presentations/workshops and facilitate group discussions.
• Multi-tasks, establish priorities and takes initiative.
• Maintain professional boundaries.
• Travel to different offices, programs and other sites to attend/facilitate meetings, presentations, and/or training.

What We Offer:

• The Annual salary for this position is $58,839.84 to $66,231.36 based on qualifications and experience. We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.
  

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.