Intensive Case Manager

cmhapeel; Brampton; On-site; CAD 62,000 - 73,000; Full time

Benefits offered by this job

4 weeks vacation

Up to 18 paid sick days

HOOPP Pension Plan

Continuing education funding

Wellness annual allowance

Pay for performance

Job summary

CMHA Peel Dufferin is seeking an Intensive Case Manager to join our Black Health and Social Services MDT. The role focuses on connecting clients with primary care and social services using a stepped-care approach, on-site at our Rutherford Rd S. location in Ontario.

We value anti-racist, trauma-informed practice and support ongoing professional development. The position offers a salary range of $62,425.03–$73,441.21 annually and a full-time, 37.5-hour work week.

Qualifications

• Post-secondary degree or diploma in relevant discipline (e.g., BSW, MSW, OT, RN).
• Minimum 2 years of experience with assessment, brief interventions and short-term supports.
• Fluency in a second language; ASL is an asset.

Responsibilities

• Conduct needs assessments and develop care plans with ongoing monitoring.
• Provide contracted case management and activities of daily living related to social determinants of health.
• Assess and provide crisis support; connect clients to crisis services when needed.
• Collaborate with a multidisciplinary team to build a care plan.
• Manage a caseload with regular re-assessments and risk updates.
• Refer clients to community resources and groups supporting recovery goals.
• Facilitate primary care attachment and timely access to ongoing care.
• Coordinate referrals and navigate appointments to address barriers.
• Report progress to primary care and discharge summaries.

Skills

Cultural sensitivity

Multidisciplinary teamwork

Effective communication

Bilingual/ASL asset

Education

Post-secondary degree or diploma in relevant discipline (e.g., BSW, MSW, OT, RN)

Job description

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We are looking for an Intensive Case Manager to join our Black Health and Social Services Multi-disciplinary Team (BHSS MDT)

Canadian Mental Health Association Peel Dufferin (CMHA Peel Dufferin) is partnering with LAMP Community Health Centre (LAMP CHC) and Roots Community Services Inc (RootsCS) to design, develop and implement an integrated health and social services hub with and for the Black, African and Caribbean (BAC) communities in Peel Region.

The hub provides primary health, mental health, addictions and social services programs that will holistically address the physical, mental, social and cultural needs of BAC communities, and seek to eliminate disparities and inequities.

To achieve our goals, we are recruiting people who are passionate about delivering culturally relevant, responsive and affirming care that will inspire individuals to improve their wellbeing.

The Intensive Case Manger will provide individualized case management support to people experiencing serious mental health and addictions concerns. The role will focus on facilitating attachment to primary care, addressing barriers to accessing care, and connecting clients with appropriate health, social and community-based services using a stepped-care approach.

We value the diverse experiences of Black, African and Caribbean candidates. We also recognize the importance of allyship and the critical role allies play in affecting change; we encourage these candidates to also apply.

Status:Permanent full-time, 37.5 hours per week. Note, this posting is for an active vacancy.
Salary:$62,425.03-$73,441.21 annually. (Candidate qualifications will be considered when determining the starting salary)
Location: This position is based out of our office at 19 Rutherford Rd S., Ontario. Due tothe nature of the program, this role is on-site and community based.

What You Will Do:

• Conduct needs assessments, develop, and implement comprehensive care plans and ongoing monitoring until discharge
• Provide contracted case management, task-based interventions and activities of daily living related to social determinants of health
• Assess and provide crisis support; make connection to crisis services when appropriate
• Utilize multidisciplinary team to build a collaborative care plan and consult with other disciplines as needed
• Manage a caseload including regular re-assessments, updating risk levels and caseload reviews
• Refer and link clients to community resources and groups that support recovery goals
• Participate in regular staff meetings and care planning to provide case management expertise for clientcare within multi-disciplinary team
• Facilitate clients’ attachment and connection to primary care providers, supporting timely access toongoing, comprehensive care.
• Identify and address barriers to accessing primary care by coordinating referrals, supporting appointmentnavigation and collaborating with BHSS Hub partners and other community providers.
• Follow up with clients and providers to promote continuity of care and support clients in maintaining their connection to primary care. Facilitate groups, including the creation of new groups as needed and acting as a back-up facilitator
• Contact with primary care at regular intervals to report clients’ care plans and discharge summary
• Work collaboratively with other Case Managers to support organizational needs (e.g., volumes across all regions) covered by CMHA PD

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Post-secondary degree or diploma in relevant discipline (e.g., BSW, MSW, OT, RN)
• Being a registered and/or regulated health professional is an asset.
• Minimum 2 years of experience with a focus on assessment, brief interventions and short term supports.
• Expertise in navigating community mental health and/or community based human services.
• Minimum of 2 of the following trainings and willing to train up in 6 months: Single Session, Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Motivational Interviewing, Acceptance and Commitment Therapy, Narrative Therapy, Trauma Informed Care, Virtual Care, Interprofessional Multidisciplinary Teams, and Crisis Intervention skills.
• Demonstrated cultural sensitivity and ability to effectively work with Black, African and Caribbean communities.
• Demonstrated experience working within a multidisciplinary team and evidence of an understanding of the importance of partnerships and collaboration.
• Strong understanding of the current and historical health inequities experienced by Black, African and Caribbean communities.
• Demonstrated and practical understanding of anti-Black racism and intersectionality, and various barriers which affect diverse identities
• Intersectional understanding of current social realities and barriers experienced by BAC communities, from an anti-oppressive, anti-racist, feminist, self-aware and trauma-informed approach to practice is mandatory.
• Knowledge of local cultural programs and services to refer individuals and families from Black, African and Caribbean communities within the service catchment area.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Valid Canadian driver’s license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Monday September 28 at 4:00 PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [e-mail]

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.