Intel Server Support

Visionpool Business Services; Regina; On-site; CAD 70,000 - 110,000; Full time

Job summary

Visionpool Business Services is seeking an Intel Server Support Consultant to ensure a secure, highly available Data Centre environment. You will monitor systems for availability, capacity, and performance, and provide backup and recovery services as part of the incident and problem management process.

The role requires coordinating with third parties and ensuring compliance with practices and regulatory requirements, including capacity planning and hardware maintenance within Regina Data Centre

Qualifications

• Minimum 5 years demonstrated experience in an Intel Server Support Role.
• Degree in Computer Engineering or Computer Science.
• Demonstrated record of continuous improvement.

Responsibilities

• Provide a secure, highly available Data Centre environment to support business requirements.
• Monitor systems for availability, capacity, and performance.
• Provide backup, recovery, and disaster recovery services.
• Manage incidents and problems following escalation procedures.
• Coordinate with third parties to ensure compliance with best practices and regulatory requirements.
• Monitor Data Centre capacity such as rack space, power, and cooling.

Skills

5+ years Intel Server

Continuous improvement

Education

Computer Engineering / Computer Science Degree

Job description

Visionpool Business Services is hiring an Intel Server Support Consultant whois responsible for ensuring a secure and highly available Data Centre environment, monitoring systems for availability, capacity, and performance, providing backup and recovery services, and managing incidents and problems.

THIS OPPORTUNITY IS LIOCATED 100% ONSITE ION REGINA, SASKATCHEWAN

RESPONSIBILITIES (included but not limited to):

Provide and ensure a secure, highly available Data Centre environment to support business requirements.

Continually monitor all systems, platforms and environments for availability, capacity, and

performance; proactively manage, including configuration management, and asset reporting and refresh, the environments as appropriate to minimize the risk of service disruption.

Provide backup and recovery and disaster recovery services and, where needed, high availability environments. Intel Server Technician shall effectively manage incidents and problems following escalation and notification procedures.

Work with appropriate third parties in a coordinated manner to ensure compliance with best practices, policies and procedures and regulatory requirements.

Monitor on an ongoing basis that there are adequate facilities within the Data Centre(s) configured for the current and planned server and other computing requirements, including:

• Rack space,
• Suitable power,
• UPS support,
• Port availability on core switches and firewalls,
• Adequate Heating, Ventilation and Air Conditioning Systems,
• Blade slots in chassis,
• Physical security,
• SQL Support,
• SMS Support, and
• VMWare Support.

Data centre services

Provide contact information for the Data Centre Manager and management escalation path.

Provide a hardened and secure data center environment located at facilities.

Follow leading practices for facility services such as power redundancy, AC, etc.

Capacity Management

Project future trends and capacity requirements for new projects and provide such information to the appropriate personnel as it pertains to the services.

Monitor and document current workload trends and provide the information to T&S Management for use in determining future capacity requirements.

Performance Management

Define current and future requirements and plans determining capacity and performance requirements.

Execute approved requests additional capacity for Intel Windows based servers.

Test Server performance, capacity, and throughput for new or changed applications before promoting such applications into the environment or components; and

Establish a schedule for performance of dedicated server maintenance (for example, virus and malicious software detection, backup, disk space cleanup) and for

implementing modifications and enhancements to the environment to minimally affect availability of the environment.

Define thresholds within the selected tool's capability, performance indicators to monitor Intel (Windows OS) server performance against such indicators.

Install and configure system management agents for the operating system using SRM (Server Resource Management) tool or equivalent tool.

Take appropriate resolution action (for example tuning), when Intel server performance is impacted.

Monitor, collect, and analyze server performance, utilization data for CPU, memory, and disk space.

Compile configuration data and trends.

Establish thresholds and exception reporting procedures.

Availability Management

Work with business units to define availability requirements; and

Ensure the appropriate personnel are available to interface with Server personnel, as required, to isolate or resolve problems.

Develop an availability plan.

Track, analyze and report on availability.

Provide hardware maintenance in accordance with the equipment manufacturer's specifications.

Recommend availability improvements.

Processing Operations

Responsible for selecting or defining requirements for all applications software. The contractor will operate the applications software selected by, provided such applications software conforms to the operating environment standards.

Provide computer room operations support and perform console monitoring as it relates to alerts generated by the systems management tools.

With the approval of the Service Owner, schedule systems maintenance to minimize interference with business operations; and

Monitor ad-hoc job submissions to production and user acceptance testing of Intel systems to verify that these jobs are successfully completed.

Systems and Technical Support

Perform all technical system support operations, including tape management, system programming, capacity planning and performance tuning for the Intel systems.

Provide support for all Intel-based Windows OS systems.

Evaluate, recommend, install, and maintain all systems software including vendor-supplied patches, service packs, quality packs, hot-fixes, and releases.

Apply preventive maintenance and program temporary fixes for no additional charge by the applicable vendor to correct defects.

Provide or obtain new versions and releases, upgrades, replacements, or additional systems software as agreed with the Service Owner.

Support the operating systems and subsystems, compilers, standard products, and operational tools.

Maintain and manage stored server images (Virtual Centre) with respect to upgrading and patching all systems software, system management software, tools, or agents.

Ensure backup up of stored server images is performed.

Report the performance of the environment and tune it to achieve improved performance levels.

Manage and maintain server consoles.

Install, maintain, and manage all required system management software or agents.

Shutdown or restart the operational environment or its components, as required, and in line with T&S procedures.

Monitor and administer security for the operational environment in accordance with security policy, including reporting security violations to Security.

Provide the skills, experience and knowledge required to supply tier 2 support – including backups so there is coverage for vacation, illness, etc.

Rebuild servers including hardware, operating system software and application software and data due to a server failure.

Graceful shutdown of servers during a power outage.

Virus Management

Assist Enterprise Architecture in defining policies and procedures for governing Anti-virus such as frequency of updates, Anti-virus software used, and incident management when a breach occurs.

Supply and make available to all virus detection software and services for platforms and networks, and install new updates, as they become available from vendors.

For those platforms and systems that do not currently provide virus protection capabilities

Server Technicians will make recommendations for upgrades or replacements that will allow increased virus protection capabilities.

Protect, repair and secure all in-scope operating system software, application software and hardware in the environment from viruses.

Prevent, detect, destroy, cure or isolate computer viruses.

Hardware maintenance and Monitoring

Proactively coordinate and execute maintenance tasks in the environment, as a preventative measure to avoid service failure.

Manage relationships with hardware vendors.

Configure and maintain all in-scope peripherals relating to Intel servers.

Detailed hardware monitoring on all servers to include alerts for hardware failures to improve response time and reduce downtime.

Collect details of requirements from the user organization.

Draw up business requirements to be discussed with Vendor Management.

Draw up a monthly internal service report based on collected internal reports for applications supported in their respective areas.

Check the quality of the internal reports; and

Evaluate the realization of Service Level Agreements. Compare the performance indicators and standards, such as those concerning the product delivery time, the handling time for incidents, the invoices / payments.

Help to draw up Service Level Understandings (SLU’s)

Supply input for products and services that must be bought/ordered.

Review and update Operating Level Agreements (OLAs) and Service Level Understandings (SLUs).

Consolidate monthly SLO Report, based on collected reports.

Lead consultations with Vendor Management regarding Service Level Management.

Regular evaluation of the service in consultation with customer and supplier/vendors.

Organize a regular review; and

Check the agreements for quality.

Technical documentation

Maintain technical documentation for in scope services including:

QUALIFICATIONS & EXPERIENCE:

• Computer Engineering / Computer Science Degree
• Minimum 5 years demonstrated experience in a Intel Server Support Role
• Demonstrated record of continuous improvement