Integration & Commissioning Technician (C4/ Axxess Zigbee Networks)

Axxess Industries; Kelowna; On-site; CAD 65,000 - 90,000; Full time

Job summary

Axxess Industries is seeking an Integration & Commissioning Technician to support deployment, configuration, troubleshooting, and customer support of our C4/Axxess Zigbee network solutions and Axxess control products. The role combines hands-on technical work, customer interaction, documentation, and commissioning support for both remote and on-site installations.

This position is ideal for someone who enjoys problem-solving, working with embedded devices and networks, and supporting customers

Qualifications

• Strong problem-solving and critical thinking skills.
• Excellent technical communication, written and verbal.
• Experience with documenting workflows or system behaviors.
• Comfortable speaking with customers over the phone.
• Ability to read and understand technical documents, diagrams, and wiring diagrams.
• Basic understanding of TCP/IP, DNS, DHCP.
• Familiarity with Windows and/or embedded systems environments.
• Able to lift 20+ lbs for equipment handling.

Responsibilities

• Prepare on-site servers, system templates, and C4 templates prior to commissioning.
• Work with installers to commission sites remotely; travel to customer sites as required.
• Configure and verify Axxess wireless keypads, Zigbee devices.
• Validate Zigbee mesh performance, device pairing, communication quality, and network stability.
• Follow internal documentation standards when configuring systems or making changes.

Skills

Problem solving

Technical communication

Technical writing

Networking basics

Windows/Embedded

Customer interaction

Documentation

Field deployment

Job description

Axxess Industries is seeking a highly capable Integration & Commissioning Technician to support the deployment, configuration, troubleshooting, and customer support of our C4/Axxess Zigbee network solutions and Axxess control products. The role combines hands-on technical work, customer interaction, documentation, and commissioning support for both remote and on-site installations

This position is ideal for someone who enjoys problem-solving, working with embedded devices and networks, and supporting customers through successful system deployment.

Responsibilities

• Prepare on-site servers, system templates, and Control4 (C4) templates prior to commissioning.
• Work with installers to commission sites remotely; travel to customer sites as required.
• Configure and verify Axxess wireless keypads, Zigbee devices.
• Validate Zigbee mesh performance, device pairing, communication quality, and overall network stability.
• Follow internal documentation standards when configuring systems or making configuration changes.

Troubleshooting & Technical Work

• Troubleshoot hardware, software, and firmware issues for Zigbee networks and Axxess devices.
• Diagnose and resolve technical problems both remotely and on-site.
• Use network and RF diagnostic tools to evaluate signal strength, routing, and device behavior.
• Replicate field issues in the lab when required and escale to Engineering when appropriate.

Customer Support (Email & Phone)

• Provide Tier customer support via email and phone for commissioning, configuration, and troubleshooting.
• Deliver excellent customer service through clear communication and thorough problem resolution.
• Record support cases accurately and maintain organized documentation of customer interactions.

Documentation & Reporting

• Document commissioning progress, device configurations, network setups, and final project completion.
• Create or revise commissioning guides, integration notes, templates, and troubleshooting workflows.
• Provide training to end users for Axxess systems when needed.

Cross-Functional Collaboration

• Assist Technical Support with escalated customer issues.
• Support Engineering with firmware testing, feature validation, and field issue replication.
• Coordinate with Production when needed to verify radio boards, keypad functionality, or network-enabled hardware.

Other Duties

• Complete additional tasks requested by the department or project management.
• Must be able to work on-demand weekends when customer deployments or support situations require it.

Required Qualifications

• Strong problem-solving and critical thinking skills.
• Excellent technical communication skills, written and verbal.
• Experience with technical writing and documenting workflows or system behaviors.
• Comfortable speaking with customers over the phone.
• Ability to read and understand technical documents, system diagrams, and wiring diagrams.
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Familiarity with Windows and/or embedded systems environments.
• Able to lift 20+ lbs as needed for equipment handling.

Nice to Have

• Software development experience (can be made required depending on direction).
• Experience with Linux systems.
• Ability to speak a second language.
• Experience with Zigbee, RF networks, embedded systems, or IoT hardware.
• Familiarity with Control4 (C4) and Digi systems (recommended for internal candidates).

Ideal Candidate Qualities

• Detail-oriented, organized, and methodical in troubleshooting.
• Strong customer focus and comfortable providing support via phone and email.
• Able to work independently while collaborating effectively with Engineering, Support, and Install teams.
• Comfortable working in lab, field, and production environments.
• Flexible and able to adapt to changing project needs, including on-demand weekend work.