Integrated Revenue Analyst & Supervisor, Patient Accounting

Windsor Regional Hospital; Windsor; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Windsor Regional Hospital in Windsor, Ontario, seeks a Revenue Analyst and Supervisor, Patient Accounting to lead revenue cycle activities across WRH and Erie Shores HealthCare. This role partners with Finance, Registration, Health Records and external stakeholders to ensure accurate billing, timely revenue capture and robust controls.

You will act as the subject matter expert for the HRCM system, standardize policies, drive process improvements and mentor a team of about 12 staff, while

Qualifications

• University Degree or Community College Diploma in business/commerce.
• CPA designation is preferred.
• Knowledge of computerized accounting systems (INFOR General Ledger & INFOR HRCM) and internal control objectives.
• Ability to lead and develop a team and work in a cross-functional environment.

Responsibilities

• Develop, implement and maintain accounting policies, procedures and systems for billings and receivables, cash receipts and ALC co-payment activities.
• Billings and revenue collection for patients, physicians and external partners.
• Maximize revenues for hospital billable services while improving efficiency and maintaining patient care quality.
• Develop and report performance measures, targets and results.
• Provide guidance on accounting and management reporting issues.
• Support Finance Managers with technical matters and process improvements.
• Ensure efficient use of allocated resources and sustain internal controls.

Skills

Analytical thinking

Data analysis

Leadership

Communication

Team collaboration

Mentorship

Education

Business degree

CPA designation

Tools

INFOR General Ledger

INFOR HRCM

Job description

STATUS:

Permanent Full-time

SALARY GRADE:

7

Position Purpose:

The Revenue Analyst and Supervisor, Patient Accounting provides operational and technical leadership for revenue cycle activities across Windsor Regional Hospital and Erie Shores HealthCare. Working collaboratively with Finance leadership, Registration, Health Records, Clinical Programs and external stakeholders, the position is responsible for coordinating revenue cycle operations to ensure the timely, accurate and complete recording, billing and collection of hospital revenues. The role serves as the subject matter expert for Healthcare Revenue Cycle Management (HRCM) system, leading the standardization of policies, processes and reporting across both organizations while identifying opportunities to maximize funding, improve operational efficiency and strengthen financial performance.

Duties and Responsibilities:

• Development, implementation and maintenance of accounting policies, procedures and systems for the processing of billings and receivables, cash receipts and ALC co-payment activities.

• Timely and accurate billing of (including and not limited to) patients, physicians and external partners and collection of revenues.

• Ensure systems and processes are in place for maximizing revenues for billable services provided by the hospital including the implementation of efficiencies and process/quality improvements without compromising the quality of the patient care experience.

• Development and reporting of performance measures, targets and results.

• Provide guidance and advice to others respecting accounting and management reporting issues.

• Support Finance Managers with respect to technical matters and process improvements.

• Ensures allocated resources are used in an effective and efficient manner.

• Direct responsibility, including the development of short and long term goals for a department of approximately 12 unionized staff.

• Determines the adequacy of internal controls and implements new or improved internal controls as required.

• Maintain and update technical documents, controls and procedures.

• Work closely and collaboratively with Registration departments across the organization to ensure the consistent processing of patient information for the maximization of hospital revenues.

• Prepare analyses and information for others respecting billings and receivables for use in forecasting, budgeting, cash management and management control processes.

• Ensure the general ledger postings and preparation of year-end working paper files are accurate and timely.

• Positively contributes and participates to the effective and efficient operations of the Finance Department as a means to achieving the Corporate Mission and Vision of establishing Windsor Regional Hospital as a client focused health care organization committed to providing high quality service standards to staff, patients and the public.

• Coordinate revenue cycle activities across both hospitals to ensure consistency in practices, reporting and financial controls.

• Lead cross-organizational working groups focused on revenue cycle improvement.

• Performance of special duties, assessments and other duties as may be directed.

Skills:

• Excellent conceptual, analytical and systems-thinking skills as well as proven attention to detail.
• Good written and oral communication skills and organizational skills in a deadline driven environment.
• Strong performance measurement, data management, and analysis skills.
• Excellent analytical skills and ability to work within ambiguity.
• Demonstrated ability to work in a collaborative team approach and to adhere to accepted standards of personal conduct.
• Ability to provide mentorship, guidance, and training to a team of unionized employees.
• Ability to continually assess workloads and adjust staff work assignments accordingly.
• Able to navigate relationships with stakeholders internally and external to the organization with utmost regard for confidentiality.
• Ability to handle multiple deadlines and the challenges involved in decision support in the current health care environment.

Qualifications:

• University Degree or Community College Diploma in business/commerce. Priority will be given to candidates with or pursuing a Chartered Professional Accountant (CPA) designation.
• Knowledge of computerized accounting systems (preferably INFOR General Ledger & INFOR HRCM), systems/processes and internal control objectives/techniques.
• Well-developed interpersonal and communication skills.
• Ability to use a wide variety of techniques to resolve problems/issues.
• Ability to assess process efficiency and recommend and implement improvements.
• Experience with change management and implementation of revenue cycle improvements.
• Demonstrated knowledge of Ontario hospital funding methodologies and Ministry of Health billing requirements.
• Knowledge of MOH Schedule of Benefits – Physician Billing, preferred.
• Minimum of three (3) years relevant work experience in the following:
  • Application of accounting principles and processes.
  • System modification to support general ledger accounting policies and procedures.
  • Application and software technical support or training.
  • Preparation of analytical assessments, reports and financial evaluations.
• Ability to work additional hours to attend meetings and to meet agreed upon performance objectives and targets.

Contributes to improve outcomes of safety, increased quality and deliver of care to reduce complications, infection and mortality rates by:

• Maintaining and promoting a safe and clean working environment for all employees, students, visitors, patients/clients, family members and physicians and fulfilling the duties of workers under the Occupational Health and Safety Act.
• Having the right to be part of the process of identifying and resolving workplace health and safety concerns. This right is expressed through worker membership on joint health and safety committees, or through worker health and safety representatives.
• Having the right to know about any potential hazards to which they may be exposed. This means the right to be trained and to have information on machinery, equipment, working conditions, processes and hazardous substances.
• Having the right to refuse work that they believe is dangerous to either their own health and safety or that of another worker. Members of the joint health and safety committee who are "certified" have the right to stop work that is dangerous to any worker.
• Reporting and documenting any observed risks or hazards to management personnel and taking immediate corrective action whenever safe and feasible.
• Acting in accordance with hospital patient safety policies and programs.
• Responding to safety risks to clients and takes action in situations where client safety and well-being are compromised.
• Reporting any observed risks to the appropriate authority whose actions or behaviours towards clients are unsafe or unprofessional

Enhances quality of care and contributes to the development of a client centered, team-based, learning environment by:

• Consistently contributing as a member of the Finance Department and practicing the values of Windsor Regional Hospital.
• Participating as a member of project teams or committees as appropriate.
• Participating in activities of organizational renewal and development.
• Sharing expertise and knowledge with other team members and other teams throughout the organization.
• Demonstrating respectful, courteous, caring attitudes in all interactions.
• Maintaining and fostering confidentiality in all aspects of written and verbal communication.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.